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Doors on Campus

Physical Security & Access
Electronic Doors are a common component of nearly every Campus Building. They help maintain campus security and are essential in allowing campus operations to occur as effectively and efficiently as possible. All electronic doors are the responsibility of the Physical and Access Department of the Office of Facilities.

Process to Install New Electronic Doors

Contact Physical Security and Access Department for Initial Consultation

Our team can help provide insight into the best equipment suited to the request at hand. We will review the following factors to give you an understanding of what the project may require:

  • Availability of existing infrastructure.
  • Distance between installation site and nearest security room.
  • Hardware requirements.
  • Installation and building structural challenges.

Entering a Special Project Request

All requests for new electronic door installations must be entered as a Special Project Request (SPR), which is handled by the Project Management department in the Office of Facilities. Once submitted, a Project Manager will be assigned to the case. The Project Manager will help determine a installation plan and an estimated cost. 

Post-Installation

Once installed, the requesting department will need to work with the Access Management team to ensure the proper individuals have access to the spaces and work out a plan for managing that access. 

Door Reader FAQS

A reader that is beeping may indicate a power fault or communication error with the system. Both of these errors may result in the loss of the ability to access these doors with a OneCard. If you happen to encounter such a reader, please contact PS&A by email or call 910.962.3868.

If you present your card to a reader, and the reader doesn't respond and not visible light is present, the reader is likely not powered. This could be caused by a fault in the connection to it's power source if the door is hardwire, or simply dead batteries if the reader is wireless. In such events the door will default to a locked state. To report such a reader, contact PS&A by email or call 910.962.3868.

There are many different reasons why presenting your card to a reader does not cause the door to open. It could be the cardholder does not have access to the door, the OneCard has become damaged, or there is a malfunction in the door hardware. In such an event, please contact PS&A by email or call 910.962.3868 and provide them with you name, cardnumber, door location, and a description of the issue you are experiencing. 

In the event you find a reader that is damaged (e.g. PIN pad broken, reader housing damaged, unconnected from mount surface) Contact PS&A by email or call 910.962.3868 and we will send out a hardware technician to investigate the issue. 

How to Report Door Issues

Identifying External Doors

Each door on campus should have a sticker located near the top hinge with a number. This number allows the lock shop and physical security and access technicians to know exactly which door requires repair.

If you can't find the sticker, provide some information that will assist technicians in locating the proper door such as the direction the door is facing, the nearest office or classroom number or a landmark that can be identified from the door.

Deadbolt Electronic Lock on Campus:

  • When locks show green on indicator inside door, the deadbolt is not activated.
  • When locks show red on indicator inside door, the deadbolt is activated and no power is supplied to lock. This is to be used during a lockdown of the room and that no one can enter using access control on that door.

Standard Exterior Double Door:

  • Door numbers are located at the top of the frame near the top hinges on both.
  • Hinges that run from the top of the door to the bottom are referred to as a "continuous Hinge."

Reporting Security Issues with External Doors

Give a short description of what the door does or does not do rather than attempt to diagnose the problem. Many issues are intermittent and may not be apparent when a locksmith or technician gets to the door in the morning. Below are some examples of door issues:

  • The door will not close and latch without manual assistance.
  • The door will not secure.
  • The door is electrically unlocked.
  • The door will not close.
  • The door reader is not working. (The reader does not respond when a card is presented.)
  • The door will not unlock when a card is presented. (The reader responds when a card is presented but the door does not unlock.)
  • The door could not be unlocked with a key.

Issues that Require Further Action or Immediate Attention

  • The door will not secure – If an external door will not secure the on-call locksmith should be contacted.
  • The door is electrically unlocked – Contact dispatch and have them check the campus door schedule and Lenel. If the door is supposed to be locked, they will be able to lock it in Lenel. If dispatch cannot lock the door, the on-call locksmith should be contacted.
  • The door will not close – Check the threshold and frame area for debris, door mats, stones, wedges or other objects preventing the door from closing. Do NOT force the door close as this may damage hinges, closers and other door components.

Contact The Office Of Facilities

Office of Facilities

Phone: (910) 962-3101
Fax: (910) 962-4185

5150 Lionfish Drive
Wilmington, NC 28403-5620

Standard Business Hours:

Monday-Friday, 8:00 AM - 5:00 PM

UNCW Office of Facilities Homepage
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