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Technology Support & Services

Ways We Can Help

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Web Publishing at UNCW

UNCW's Office of University Relations and Information Technology Services are committed to supporting visitors, the UNCW community and content managers. We aim to ensure that everyone has a seamless and enjoyable experience accessing and using the university's website. Whether you need help navigating the website or have questions about a specific resource, our team is here to help!

A-Z Services

ARC provides technology and support for research projects. This includes making resources available for statistical analyses, research data storage, automating data backup and making sharing information easier. Using ARC, researchers can focus their time and efforts on their work and reduce the amount of IT overhead in their projects.

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Your UNCW account and password help you access UNCW applications and computers. Use our Self-Service Password Reset (SSPR) Portal to easily reset your password. Learn about your UNCW account and password through the links below.

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Adobe Creative Cloud gives you a collection of desktop and mobile apps, from essentials like Photoshop to innovative new tools like Adobe XD. It is free for all students and 25% of faculty and staff.

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UNCW-Owned Computers:

UNCW-owned computers come with antivirus installed.

Personally-Owned Computers

It is important to install antivirus protection on your computer.

The ITS Special Events group offers several packages (including sound, video, lighting, recording and/or live streaming, and technicians) for assisting with special events. There are also a limited number of laptops, projectors and screens that can be checked out for events.

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Banner is UNCW's enterprise resource planning ( ERP) system. It supports Finance, Housing, Payroll, HR and other processes.

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Cable TV services are provided for common areas of residence halls, which were designated by Housing and Residence Life, as well as in academic and administrative areas. Cable TV is not available in individual residence hall rooms.

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Canvas is UNCW's Learning Management System (LMS). It is an online education technology used for campus courses to help drive student & faculty success.

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A clicker is a device that integrates into a PowerPoint presentation and allows users to participate by submitting responses to questions and viewing immediate feedback. They help class engagement, assess learning and gather data. You can purchase clickers in the UNCW Bookstore or online.

Currently, the supported Clicker solutions are:

  • Top Hat
  • TurningPoint

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We support office phones, voicemail, fax services, telephone billing inquiries, and voice or data cabling quotes. Additionally, we help with mobile device issues and UNCW mobile device requests.

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Personal Computers & Devices

The Technology Assistance Center can help students, faculty and staff with their personal computers and devices.

Also, we offer loaner laptop & equipment checkout, in addition to discounts for personal computer purchases. Please see the Personal Computers & Devices section of our Computers & Devices page for more information.

UNCW-Owned Computers & Devices

ITS can help UNCW-Owned computers and devices with issues, setup, transfers, purchasing/lifecycle of computers and credit card devices (PCI).

Need More Help?

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Or, you can check out the "Software", "Entertainment Devices & Game Consoles" or "Windows Updates" section! 

You can now leverage the power and convenience of Artificial Intelligence (AI) in Microsoft Copilot with Commercial Data Protection. Developed in partnership with OpenAI, Copilot uses advanced language models like GPT-4 and DALL-E 3 to deliver unparalleled assistance. Learn more about this service!

With Commercial Data Protection, your prompts and responses are not stored or utilized for training the underlying large language models inherent to AI. 

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IT Security is charged with safeguarding the confidentiality, integrity, and availability of all information processed, stored, or transmitted using university electronic resources.

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Distance Education (DE) Services provides access and technical consultation and support for:

  • Zoom video collaboration platform
  • Echo360 video content management platform
  • Hybrid, online & F2F academic classes & programs using the UNCW DE classrooms.

To lead in cost-effective services, we offer the facilities, equipment and technical support for the following:


All faculty, staff and students have access to a UNCW Zoom account.

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All faculty, staff and students have access to a UNCW Echo360 account.

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Classroom Support

All Tier 3 and Tier 4 DE classrooms are supported.

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Need Additional Support?

We have live technical support available. Schedule an appointment below.

ITS Distance Education Services Booking Calendar

Distribution groups (sometimes called distribution lists) are email solutions to help users communicate and collaborate with colleagues and partners. They specific to one area or purpose, and the membership is maintained via a ticket.

Distribution lists are limited to email addresses and will have a address. such as

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The University offers comprehensive email and calendaring services to faculty, staff and students through Office 365 with the following features:

  • 50GB Email Storage Limit
  • 100GB Online Email Archive (Faculty & Staff Only)

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All students, faculty and staff can connect their entertainment / streaming device or game console to the UNCW network after they register their device in the myDevices portal

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UNCW offers a variety of ways to store your data, such as OneDrive, SharePoint, Teams and Academic Research Computing (ARC).

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ITS offers three form and survey solutions:

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Whether you are on or off campus, using a PC, Mac or mobile device, you can access UNCW software through Horizon. This is a secure, private cloud for the UNCW campus community. Horizon includes updated versions of the most commonly used applications in both stand-alone and desktop form.

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A listserv is a single email address that distributes the message to the email addresses of all its members. Mail sent to a listserv will have an address similar to

Listservs can be used in cases where groups contain members outside of UNCW. List membership is managed by one or more administrators. 

Knowledge Base Service Request

Please see "Copilot, AI Chat".

Office 365 is an integrated suite of apps and services, designed to help you get work done. Access applications and services such as:

  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Teams
  • Sharepoint
  • And more!

All students, faculty* and staff* have 5 licenses to download Microsoft Office on their personal computers for as long as you attend or work at UNCW – for free!

*Faculty & Staff, please do not download one of your 5 copies of Office on your UNCW-owned machine. UNCW provides separate licenses for UNCW-owned machines, which do not subtract from the 5 copies you can install on your personal devices.

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mySeaport is UNCW's portal for students, faculty and staff. Requiring users to log in, it provides quick access to our applications that use Single Sign-On (SSO) such as Canvas, SeaNet, Starfish, Percipio and many more!

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Perceptive Experience/Image Now is a document imaging and management system for Banner.

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Please see "Communication Services".

We can assist with local USB printers, departmental printers, iPrint, and My Print Center.

iPrint allows you to print from any computer on campus and pick up your prints at one of the many iPrint release stations throughout campus.

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At the ITS Project Management (PM) department, we understand the importance of collaborative project management services for the campus community. We aim to provide leadership in IT programs and improve business processes across the university.

Our services are designed to help you with:

  • New software implementations
  • Upgrades to current solutions
  • Business process analysis

Whether you have a large enterprise project or a small departmental initiative, we have the expertise to handle it all.

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SQL Server Reporting Services (SSRS) is UNCW's centralized reporting tool. This service allows appropriately credentialed individuals to gain access to relevant data via a Web browser.

Faculty and staff at UNCW can access the SSRS Web Reporting Portal to use the SSRS Report Manager, which is a web-based interface that provides user-level access to reports.

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SeaNet houses all of your UNCW records, class information/schedules, billing information, payroll information and more. You can access it from the mySeaport Portal.

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ITS loads standard software on University-Owned Computers. In addition, there is optional software available for University-Owned Computers.

For Personally-Owned Computers, students, faculty and staff have the Microsoft O365 suite. 

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Our goal is to help you quickly find solutions for all your teleworking needs, whether they are for work or learning. In the event you need to work or take classes remotely, our teleworking knowledge base category can help facilitate your needs and keep you connected.

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ITS Offers a variety of training and development experiences, from online to in-person training! Explore all that ITS has to offer!

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Two-Factor Authentication (2FA), provides an extra layer of protection to your account by verifying your identity through a second method or factor when granting access to university resources.

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The VPN (Virtual Private Network) allows for authenticated, encrypted connections to UNCW campus computing resources. You can access and use the Web servers and any other UNCW computing services from off-campus locations as if you were on campus. We recommend that any files you wish to access from off-campus through the VPN be moved to OneDrive, rather than connecting to a local desktop in your office.

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We develop custom web applications or data integration between two software systems on a per-project basis.

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Students, Student Orgs, Faculty & Staff Web Spaces

Personal Web space is provided to students, student orgs, faculty and staff.

  • Student sites are located at
  • Student organizations sites are located at
  • Faculty & Staff sites are available at

Official UNCW Site

UNCW provides space on the main website,, for areas such as schools, departments, units and programs. This website is considered an official publication of UNCW and is managed jointly by ITS and the Office of University Relations.

Web Analytics for the Official UNCW Site

We provide detailed Web analytics for all official websites via Google Analytics.

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We keep UNCW-owned computers updated & patched to protect against computer viruses, spyware, malware and ransomware.

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We provide a wired network for students, faculty and staff at UNCW. We also have wireless networks available for the following:

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