Skip to header Skip to Content Skip to Footer

ITS News & Events

ITS Tech Talk - Fall 2023 edition
More News
Past News

A New Look for Two-Factor Login: Duo Universal Prompt 

On December 19, we will move to the Universal Duo prompt and unveil a new updated device management portal that utilizes Duo Single Sign-On (SSO). This will make authenticating sign-ins more secure, streamlined and accessible. Read more below about what changes you can expect with the new Duo Universal Prompt.  

What’s Changing?

The new Universal Prompt provides a simplified Duo experience, helping you login to your applications faster than before.

  • While the prompt styles differ in appearance, they both offer the same features.

  • There's a new look and feel for managing your devices. Read more below in our, “Explore Your New Device Management Experience” section.

  • The new prompt replaces the traditional device dropdown menu and green buttons. It automatically chooses your last-used authentication method, and you can select "Other options" if needed (see below for screenshots).
New Duo Experience

Coming Dec. 19
"Duo Push" example for the new Duo Experience

After you select, "Other Options"

"Other Options" example for the new Duo Experience

Former Experience

Use Until Dec. 18 
example of the former Duo Experience

Explore Your New Device Management Experience 

We are excited to introduce a new look and feel for managing your devices with the Duo Self-Service portal. All of the devices you have configured for Duo will migrate to this new device management system.  

How do I manage devices on Duo Universal Prompt? 

You will be able to manage your own devices by using our updated Duo Self-Service portal. After verifying your identity, you will see the device management portal, where you can click “Add a device” and Duo will guide you through the setup.

"New Device Management Portal" example for the new Duo Experience

Preparing for the Change – Do I need to take any Action?

No action is needed from you! Simply be prepared for the new look and enjoy a more streamlined login experience and device management portal. We hope that this change will make your sign-ins more secure and accessible.

Learn More: Knowledge Base articles will update on Dec 19.

If you need further assistance, please submit a service request or CHAT with TAC

ITS Strategic Plan – Faculty & Staff Input Requested 

We are excited to announce that Information Technology Services (ITS) has recently begun our strategic planning process, and we want to make sure your voices are included in its creation. Once developed, this plan will guide the ongoing work that ITS completes within a framework of what the campus considers most important - based on your feedback.

Our goal is to develop a plan that aligns with the new UNCW Strategic Plan by focusing on the 3 Pillars of ITS:

  • Information
  • Technology
  • Services

You have several options to provide feedback: 

  • ITS Strategic Planning Campus Open Forums
    • November 16, 1:30 p.m.–2:30 p.m. in Congdon Hall, room 1006. 
    • November 29, 2:30 p.m.–3:30 p.m. in McNeill Hall, room 1051. 
  • You can also send us your feedback using this survey, prior to November 30 at 5 p.m.  
    • NOTE: This survey is anonymous and should take between 5 to 10 minutes to complete.

We welcome your thoughts and thank you for your input! 

Qualtrics to replace Select Survey as UNCW's primary survey platform 

Use of the Select Survey software will be discontinued on January 1, 2024, and at that time surveys still in the system will be inaccessible. As previously announced, UNCW began transitioning to Qualtrics as our primary university-supported survey platform in March 2023. DocuSign and Microsoft Forms are also available for your use when transitioning away from Select Survey. 

If you are still using Select Survey, please see below for information on next steps.

Moving surveys from Select Survey to another solution 

If there are surveys in Select Survey that you want to keep using, they must be manually recreated in either Qualtrics, DocuSign, or Microsoft Forms. We have created the following knowledge base article to help you decide which solution is most appropriate for your use case(s): How Do I Choose Which Survey/Form Tool To Use? 

Need additional help migrating to Qualtrics? 

We offer the following resources to help you with Qualtrics: 

Available Now: MacOS Sonoma Upgrade for UNCW-owned Apple Computers

ITS is pleased to announce the availability of macOS Sonoma upgrade for university-owned Apple computers. We appreciate the campus community patience as we tested compatibility issues of UNCW's computer applications and Apple software.

Why should you upgrade your device? 

  • Updating your operating system can bring several advantages, such as faster and smoother operation of your device and applications. 
  • New features and functions that enhance your user experience and productivity. 
  • Improved protection from malware, viruses, and hackers. 
  • More compatibility with other devices and software. 

How do you upgrade your UNCW-owned macOS device? 

For help upgrading to macOS Sonoma, we have step-by-step directions to guide you.  

Please note: This process is anticipated to take around 60 minutes. However, the duration may vary based on your internet connection and computer speed, potentially extending beyond the estimated time. 

What if you don't see the Option to Update? 

If the "Updating to macOS Sonoma 14.x" option is not visible, your Mac is ineligible for an upgrade due to age or hardware limitations. In such cases, consult your manager or supervisor to explore options for lifecycle replacement or securing funds for a replacement within the next 12 months.

If you have any questions, please CHAT with TAC or visit the myTAC portal. 

UNCW TechXperience Event: Igniting Tomorrow's Innovators! 

We are excited to announce the inaugural UNCW TechXperience, an exciting technology event that aims to foster collaboration, innovation and knowledge sharing within the UNCW community. This year’s event will include presentations covering a wide variety of tech-related initiatives currently underway across the university.  

Event Details 

  • October 31, 2023, from 1–5 p.m.
  • Watson College of Education, Room 162 
  • All faculty and staff are invited to attend in-person or virtually. 

Agenda

  • 1:00 – 1:15 Meet and Greet
  • 1:15 – 1:30 Welcome - Dr. Sharyne Miller 
  • 1:30 – 2:00 Esports – Dr. Ray Pastore 
  • 2:00 – 2:20 The ABC’s of AI - Dr. Jeff Ertzberger & Amber Colon
  • 2:20 - 2:45 Sammy the 24/7 Student Support Chatbot - Dr. Dianna Washington & Karen Cassidy 
  • 2:45 – 3:10 Cyber Security Defense Club - Dr. Geoff Stoker & Ariana Curtis
  • 3:10 – 3:25 Break 
  • 3:25 – 3:55 The Dark Side of Cyber: A Hacker's Perspective - Seth Thompson
  • 3:55 – 4:15 IT Strategic Plan - Jarrett Piner 
  • 4:15 – 4:45 IT Security support to researchers at CMS - Xavier Belanger
  • 4:45 – 5:00 Closing & Raffle

Presenters: Check out the great line-up 

Meet the tech visionaries as they present their game-changing ideas. Be the first to witness the next big thing!  

  • eSports – Dr. Ray Pastore 
  • Sammy the 24/7 Student Support Chatbot - Dr. Dianna Washington & Karen Cassidy
  • ABC's of Artificial Intelligence (AI) – Dr. Jeff Ertzberger & Amber Colon
  • Cyber Defense Club – Dr. Geoff Stoker & Ariana Curtis
  • The Dark Side of Cyber: A Hacker's Perspective - Seth Thompson
  • ITS Strategic Planning: Campus Input – Jarrett Piner
  • Harnessing the Power of Lightning for Center Marine Science (CMS) Research – Xavier Belanger

No Tricks Just Treats! 

All in-person attendees will be entered to win one of the following exciting prizes. Each session you attend gets you another raffle ticket. Get ready to take home some seriously cool loot!

  • Two – Amazon Echo Dot Smart Speakers 
  • $100 UNCW Bookstore Gift card 

NOTE: You must attend in-person at the time of the drawing to be eligible. 
 
We are excited for you to help us kick off this event for the very first time at UNCW! 

October is Cybersecurity Awareness Month 

Get ready for informative and fun-filled activities throughout the month of October to help you learn to be cyber-smart and keep all information safe.  

Faculty & Staff: Complete your Security Awareness Fundamentals Training  

This year's training utilizes Seahawk Secure/KnowBe4's platform and focuses on our shared responsibility to identify, respond to, and report common information security threats. Expect an email with detailed instructions for completing your training. To avoid weekly reminder emails, complete your training at your earliest convenience.
 A screenshot of Protecting Information Using Security Awareness Fundamentals. Photo of computer with lock. 

New for 2023: Assessments, Surveys, Insomnia Cookies!  

We want to know how we’re doing as a security team. Complete the optional “Security Awareness Proficiency Assessment” and “Security Culture Survey.” These two items will help drive the direction of our security activities and needed improvements. The department with the highest completion rate at the end of the month gets treated to yummy Insominia Cookies. 
 Screenshot of link to access Security Awareness Proficiency Assessment (SAPA) with lady and computer.
 Screen shot Security Culture Survey (SCS) with finger pointing to computer key.

Follow UNCW TAC Instagram  for Weekly Security Tips on Hot Topics!  

  • Artificial Intelligence
  • QR Codes
  • Two-Factor Authentication
  • Social Media
  •  Software Security Updates

Online Course Just for Students!  

Join our Cybersecurity Awareness training program hosted on Canvas. This course has been thoughtfully designed with your needs in mind, and we're thrilled to announce that it's officially launched and ready for you to enroll. Don't miss out on this opportunity to enhance your cybersecurity knowledge.  

Like Trivia? How About an Escape Room Challenge?  

Prepare yourself for an exciting cybersecurity-themed trivia escape room challenge. It promises to get you thinking about ways to be cyber-safe. We encourage everyone to join in the fun.  Here's the link to participate in the escape room challenge.

Visit our information Tables to Win Prizes!   

Awesome swag awaits those eager to test their knowledge about cybersecurity. We have two locations this year so make sure to drop by to meet the team and for a chance to win prizes.  

  • Location 1: Monday’s in October - Fisher University Union (between the Post Office & Town Square) - 11:30 a.m. - 12:30 p.m.  
  • Location 2: Tuesday’s in October - Randall Library first floor - 11:00 a.m. - noon

Let’s work together to have a cyber-safe year. 

Maintenance Weekend Oct. 20 (5 p.m.) - Oct. 23 (8 a.m.)

We will be performing maintenance work this weekend as part of our preapproved scheduled maintenance weekends. From Oct. 20 (5 p.m.) – Oct. 23 (8 a.m.), maintenance work will be conducted on various campus systems. These windows allow us the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available.

Maintenance windows are approved 3 years in advance by the Chancellor’s calendar committee. The dates selected are intended to minimize impact to the campus and allow for proper planning by the campus.

How this affects you this weekend: 

  • All systems and services are subject to intermittent interruptions due to patching and reboots during the maintenance window. 
  • Banner/SeaNet will be upgraded.
  • ImageNow/WebNow unavailable Sunday, October 22, from 10 a.m. until 1 p.m.
  • Canvas and UNCW email will not be affected. 

You may view our maintenance schedule and details about the availability of systems on our Maintenance Schedule page

We appreciate your patience as we conduct this essential maintenance. 

If you have any questions, please CHAT with TAC or visit the myTAC portal for additional resources.

Banner 9 Upgrade 

We are excited to announce that UNCW’s Banner 8 enterprise resource planning system (also known as “Seanet”) will be upgraded to version 9 during the fall semester.  Our faculty, staff and students all interact with Banner/Seanet on a daily basis to register for classes, conduct routine business processes, and more.  It is necessary to move to version 9 as the vendor has mandated that all instances of version 8 upgrade by March 2024. 

What is different about Banner 9?

Most of the differences between Banner versions 8 and 9 are the look of the interface and the specific steps you take to complete tasks. Banner 9 also provides many new features:
  • Modern user interface
  • Enhanced navigation and processes
  • Improved accessibility
  • New functionality across the student, employee, and faculty functions
  • Compatibility with more browsers and tablets 

Upcoming Changes will Impact: 

  • Employee/Timesheets
  • Electronic Personnel Action Form (EPAF)
  • Faculty Load and Compensation (FLAC)
  • Student/Registration module
  • Faculty module 

Special note: The “Seanet” name will be phased out, and “Seanet” information will be relocated to “mySeaport,” the university's portal. 

Helpful Training to Get You Started

For help with Navigating Banner 9 admin pages, a self-paced online course is available. This course is helpful for newer employees who may not be familiar with Banner 9 admin pages. To access this course, go to mySeaport and then click "Percipio (Formerly Skillport)". To begin the course search for "Banner 9”. 

For EPAF instructional documents and videos, visit Self Service Banner 8 and 9 versions of EPAF. For more EPAF training, you can register for a class on the Dare to Learn site

As we begin this transition, please know that we are here to support you every step of the way. We are grateful for your commitment in embracing this upgrade. Stay tuned for additional updates on the Banner 9 Upgrade News page

New! Technology Inventory Management System (TIMS) 

IT Inventory just got Streamlined 

We are thrilled to introduce TIMS, a game-changer for UNCW departments. This innovative system will streamline computer inventory management and efficiently track computers submitted for surplus. By leveraging the TIMS powerful reporting features, we will gain valuable insights into the computers utilized on campus, allowing us to optimize the university Lifecycle Computer Replacement Program. Together, we can enhance efficiency, improve reporting, and ensure the smooth operation of computer resources.

One Place for All Your TIMS Resources  

To facilitate a smooth transition to the new system, we have created a SharePoint site with information and resources to help you manage your department computer assets. You will find these resources in the Technology Inventory Management System (TIMS) hub.

You will be able to:

  • View your departmental computer assets.
  • Find directions to transfer/surplus a computer.
  • Access training & working procedures.
  • Understand the roles of the "Asset Coordinator" & "Asset Authority."

TIMS Expansion Power 

TIMS houses over 8,000 campus computer assets with plenty of storage for additional assets. Stay tuned as we add more technology assets to the system in the future, including mobile devices. 

Online Training Available

Self-guided - TIMS – Technology Inventory Management System Training    
The course is located in MySeaport under Percipio. We recommend that faculty and staff who manage computer assets check out the training.

Digital Accessibility Courses are Now On-demand

We have good news! This past year, the UNCW ITS Training Team worked hard to record and transfer the Digital Accessibility courses from an instructor-led format in the Dare to Learn Academy to an on-demand format in Percipio.

Digital Accessibility Courses in Percipio 

What Does This Mean To Me? 

  • Revisit training content.
  • Replay step-by-step instructions.
  • Share content with others.

We hope you’ll take a few moments to login to Percipio (formally SkillPort) and look around today! 

Security Awareness Training

UNCW employees are strongly encouraged to take the IT Security Training to help you identify the strategies hackers use to access your information. The training takes less than 30 minutes and provides engaging scenarios to put your knowledge and skills into action. 

Internet Safety Tips

  • Never give confidential information to anyone unless you can verify that they are legitimate and trustworthy.
  • Scammers craft emails that impersonate real websites or apps. 
  • Hasty clicks are dangerous clicks, so slow down and thoroughly inspect emails before taking any action. 

ITS appreciates your dedication to protecting our campus users and information resources!

We will be performing maintenance work this weekend as part of our preapproved scheduled maintenance weekends. From September 8 (5 p.m.) – September 11 (8 a.m.), maintenance work will be conducted on various campus systems. These windows allow us the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available.

Maintenance windows are approved 3 years in advance by the Chancellor’s calendar committee. The dates selected are intended to minimize impact to the campus and allow for proper planning by the campus.

How this affects you this weekend: 

  • All systems and services are subject to intermittent interruptions due to patching and reboots during the maintenance window. 
  • Banner/SeaNet will be upgraded.
  • VPN will be unavailable September 9 at 10 a.m. for 30 minutes.
  • ImageNow will be unavailable September 8 at 7 p.m. for one hour.
  • Canvas and UNCW email will not be affected. 

You may view our maintenance schedule and details about the availability of systems on our Maintenance Schedule page. 

We appreciate your patience as we conduct this essential maintenance. 

If you have any questions, please CHAT with TAC or visit the myTAC portal for additional resources.

Maintenance Weekend August 4 (noon) – August 7 (8 a.m.) 

We will be performing maintenance work this weekend as part of our preapproved scheduled maintenance weekends. From August 4 (noon) – August 7 (8 a.m.), maintenance work will be conducted on various campus systems. These windows allow us the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available. 

Maintenance windows are approved 3 years in advance by the Chancellor’s calendar committee. The dates selected are intended to minimize impact to the campus and allow for proper planning by the campus.

How this affects you this weekend: 

  • All systems and services are subject to intermittent interruptions due to patching and reboots during the maintenance window. 
  • Access to Banner will be impacted on August 4 between 3 p.m. – 5 p.m.*  
    *Please note: You can access Banner through Horizon during this time. 
  • Network-related maintenance will impact our VPN infrastructure on August 5. 
  • Canvas and UNCW email will not be affected. 

You may view our maintenance schedule and details about the availability of systems on our Maintenance Schedule page

We appreciate your patience as we conduct this essential maintenance. 

If you have any questions, please CHAT with TAC or visit the myTAC portal for additional resources.

Phase 2: Transitioning Your Sammy/Departments Data to SharePoint or Teams

We’re excited to share that the second phase of our Sammy file server retirement plan has begun. In this phase, we will collaborate with departments to move data from Sammy/Departments to SharePoint and/or Teams. Our goal is to complete all departmental transitions by Sept. 30, 2023.  

Step 1: Making a Plan Together 

To get started, our project managers will contact department representatives to coordinate the transfer of files and data.  

  • Departments can choose to use SharePoint and/or Teams as their new data storage location, based on their preferences. 
  • We’ll work together to determine the best time and location (SharePoint/Teams) for the migration. 

Step 2: Preparation for Data Migration – Identifying Possible Issues 

Once a plan is in place, our team will provide a report to the department representative highlighting any potential issues. These issues could include items such as: 

  • Filename characters incompatible with SharePoint/Teams 
  • Filenames that are too long 

It's important for the department to correct any filename issues that may arise, prior to the migration. Since the filename will need to be changed, departments should decide what filename works best.

Step 3: We’ll Move Your Data 

Once all issues are addressed, our team will assist with moving your data according to a predetermined schedule. 

  • During the transfer, please ensure that files are not open or in use
  • We'll make every effort to minimize impact during the migration 

The data from Sammy/Departments will be copied to a new document library. Depending on your needs, your department can decide whether to: 

  • Use this folder as an archive, or 
  • Move the data to working folders within SharePoint or Teams. 

Step 4: Post Migration Access to Sammy/Department 

To ensure a smooth transition, the content on Sammy will be set to read-only. This means that individuals will still be able to access files but won’t be able to make changes or create new content. All updates and new files will be made within SharePoint/Teams, ensuring a streamlined and collaborative environment. 

We’re Here to Help 

We are dedicated to making this transition as simple and seamless as possible for your department. Together, we’re moving towards a more collaborative & seamless working environment. 

If you have any questions, please CHAT with TAC or visit the myTAC portal for additional resources.  

We will be performing maintenance work this weekend as part of our preapproved scheduled maintenance weekends. From June 2 (12 p.m.) – June 5 (8 a.m.), maintenance work will be conducted on various campus systems. These windows allow us the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available.

Maintenance windows are approved 3 years in advance by the Chancellor’s calendar committee. The dates selected are intended to minimize impact to the campus and allow for proper planning by the campus.

How this affects you this weekend:

  • All systems and services are subject to intermittent interruptions due to patching and reboots during the maintenance window.
  • Banner/Seanet will be upgraded beginning at 5 p.m. on June 2.
  • Network-related maintenance will take place throughout the weekend, impacting all buildings. During the maintenance, expect intermittent network interruptions while work is completed.
  • Canvas and UNCW email will not be affected.

You may view our maintenance schedule and details about the availability of systems on our Maintenance Schedule page

We appreciate your patience as we conduct this essential maintenance.

If you have any questions, please CHAT with TAC or visit the myTAC portal for additional resources.

Learn More About Our Pre-Approved Maintenance Windows

Maintenance windows are approved 3 years in advance by the Chancellor’s calendar committee. The dates selected are intended to minimize impact to the campus & allow for proper planning by campus.

top