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ITS News & Events

ITS Tech Talk - Fall 2023 edition
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New! Technology Inventory Management System (TIMS) 

IT Inventory just got Streamlined 

We are thrilled to introduce TIMS, a game-changer for UNCW departments. This innovative system will streamline computer inventory management and efficiently track computers submitted for surplus. By leveraging the TIMS powerful reporting features, we will gain valuable insights into the computers utilized on campus, allowing us to optimize the university Lifecycle Computer Replacement Program. Together, we can enhance efficiency, improve reporting, and ensure the smooth operation of computer resources.

One Place for All Your TIMS Resources  

To facilitate a smooth transition to the new system, we have created a SharePoint site with information and resources to help you manage your department computer assets. You will find these resources in the Technology Inventory Management System (TIMS) hub.

You will be able to:

  • View your departmental computer assets.
  • Find directions to transfer/surplus a computer.
  • Access training & working procedures.
  • Understand the roles of the "Asset Coordinator" & "Asset Authority."

TIMS Expansion Power 

TIMS houses over 8,000 campus computer assets with plenty of storage for additional assets. Stay tuned as we add more technology assets to the system in the future, including mobile devices. 

Online Training Available

Self-guided - TIMS – Technology Inventory Management System Training    
The course is located in MySeaport under Percipio. We recommend that faculty and staff who manage computer assets check out the training.

Digital Accessibility Courses are Now On-demand

We have good news! This past year, the UNCW ITS Training Team worked hard to record and transfer the Digital Accessibility courses from an instructor-led format in the Dare to Learn Academy to an on-demand format in Percipio.

Digital Accessibility Courses in Percipio 

What Does This Mean To Me? 

  • Revisit training content.
  • Replay step-by-step instructions.
  • Share content with others.

We hope you’ll take a few moments to login to Percipio (formally SkillPort) and look around today! 

Security Awareness Training

UNCW employees are strongly encouraged to take the IT Security Training to help you identify the strategies hackers use to access your information. The training takes less than 30 minutes and provides engaging scenarios to put your knowledge and skills into action. 

Internet Safety Tips

  • Never give confidential information to anyone unless you can verify that they are legitimate and trustworthy.
  • Scammers craft emails that impersonate real websites or apps. 
  • Hasty clicks are dangerous clicks, so slow down and thoroughly inspect emails before taking any action. 

ITS appreciates your dedication to protecting our campus users and information resources!

We will be performing maintenance work this weekend as part of our preapproved scheduled maintenance weekends. From September 8 (5 p.m.) – September 11 (8 a.m.), maintenance work will be conducted on various campus systems. These windows allow us the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available.

Maintenance windows are approved 3 years in advance by the Chancellor’s calendar committee. The dates selected are intended to minimize impact to the campus and allow for proper planning by the campus.

How this affects you this weekend: 

  • All systems and services are subject to intermittent interruptions due to patching and reboots during the maintenance window. 
  • Banner/SeaNet will be upgraded.
  • VPN will be unavailable September 9 at 10 a.m. for 30 minutes.
  • ImageNow will be unavailable September 8 at 7 p.m. for one hour.
  • Canvas and UNCW email will not be affected. 

You may view our maintenance schedule and details about the availability of systems on our Maintenance Schedule page. 

We appreciate your patience as we conduct this essential maintenance. 

If you have any questions, please CHAT with TAC or visit the myTAC portal for additional resources.

Maintenance Weekend August 4 (noon) – August 7 (8 a.m.) 

We will be performing maintenance work this weekend as part of our preapproved scheduled maintenance weekends. From August 4 (noon) – August 7 (8 a.m.), maintenance work will be conducted on various campus systems. These windows allow us the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available. 

Maintenance windows are approved 3 years in advance by the Chancellor’s calendar committee. The dates selected are intended to minimize impact to the campus and allow for proper planning by the campus.

How this affects you this weekend: 

  • All systems and services are subject to intermittent interruptions due to patching and reboots during the maintenance window. 
  • Access to Banner will be impacted on August 4 between 3 p.m. – 5 p.m.*  
    *Please note: You can access Banner through Horizon during this time. 
  • Network-related maintenance will impact our VPN infrastructure on August 5. 
  • Canvas and UNCW email will not be affected. 

You may view our maintenance schedule and details about the availability of systems on our Maintenance Schedule page

We appreciate your patience as we conduct this essential maintenance. 

If you have any questions, please CHAT with TAC or visit the myTAC portal for additional resources.

Phase 2: Transitioning Your Sammy/Departments Data to SharePoint or Teams

We’re excited to share that the second phase of our Sammy file server retirement plan has begun. In this phase, we will collaborate with departments to move data from Sammy/Departments to SharePoint and/or Teams. Our goal is to complete all departmental transitions by Sept. 30, 2023.  

Step 1: Making a Plan Together 

To get started, our project managers will contact department representatives to coordinate the transfer of files and data.  

  • Departments can choose to use SharePoint and/or Teams as their new data storage location, based on their preferences. 
  • We’ll work together to determine the best time and location (SharePoint/Teams) for the migration. 

Step 2: Preparation for Data Migration – Identifying Possible Issues 

Once a plan is in place, our team will provide a report to the department representative highlighting any potential issues. These issues could include items such as: 

  • Filename characters incompatible with SharePoint/Teams 
  • Filenames that are too long 

It's important for the department to correct any filename issues that may arise, prior to the migration. Since the filename will need to be changed, departments should decide what filename works best.

Step 3: We’ll Move Your Data 

Once all issues are addressed, our team will assist with moving your data according to a predetermined schedule. 

  • During the transfer, please ensure that files are not open or in use
  • We'll make every effort to minimize impact during the migration 

The data from Sammy/Departments will be copied to a new document library. Depending on your needs, your department can decide whether to: 

  • Use this folder as an archive, or 
  • Move the data to working folders within SharePoint or Teams. 

Step 4: Post Migration Access to Sammy/Department 

To ensure a smooth transition, the content on Sammy will be set to read-only. This means that individuals will still be able to access files but won’t be able to make changes or create new content. All updates and new files will be made within SharePoint/Teams, ensuring a streamlined and collaborative environment. 

We’re Here to Help 

We are dedicated to making this transition as simple and seamless as possible for your department. Together, we’re moving towards a more collaborative & seamless working environment. 

If you have any questions, please CHAT with TAC or visit the myTAC portal for additional resources.  

We will be performing maintenance work this weekend as part of our preapproved scheduled maintenance weekends. From June 2 (12 p.m.) – June 5 (8 a.m.), maintenance work will be conducted on various campus systems. These windows allow us the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available.

Maintenance windows are approved 3 years in advance by the Chancellor’s calendar committee. The dates selected are intended to minimize impact to the campus and allow for proper planning by the campus.

How this affects you this weekend:

  • All systems and services are subject to intermittent interruptions due to patching and reboots during the maintenance window.
  • Banner/Seanet will be upgraded beginning at 5 p.m. on June 2.
  • Network-related maintenance will take place throughout the weekend, impacting all buildings. During the maintenance, expect intermittent network interruptions while work is completed.
  • Canvas and UNCW email will not be affected.

You may view our maintenance schedule and details about the availability of systems on our Maintenance Schedule page

We appreciate your patience as we conduct this essential maintenance.

If you have any questions, please CHAT with TAC or visit the myTAC portal for additional resources.

Learn More About Our Pre-Approved Maintenance Windows

Maintenance windows are approved 3 years in advance by the Chancellor’s calendar committee. The dates selected are intended to minimize impact to the campus & allow for proper planning by campus.

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