MarineQuest Summer Programs Cancellation & Refund Policy
Policy States:
- Cancellations made prior to April 13th (8 weeks from the opening of the summer season on June 8th), will receive a full refund minus a processing fee of 15%.
- Cancellations made on or after April 13th through May 11th (4 weeks from the opening of the summer season on June 8th), will receive a 50% refund.
- Cancellations made after May 11th will receive no refund.
To ensure that our summer programs are of the highest quality, we plan, schedule, and commit to paying for staff, supplies transportation, and recreational activities months before summer begins. Families typically book their summer program months in advance. Therefore, last-minute cancellations are complicated for us to fill since most students have already made other arrangements for the summer. All cancellations must be communicated in writing to MarineQuest via email.
If you need to change dates (and space is available in another session during the current summer) there is a $50 processing fee.
The program reserves the right to cancel a session in the unlikelihood of low enrollment. If the data suggests a cancellation, you will be contacted by a program representative 4 weeks prior to the start program start date.
We strongly encourage you to secure travelers or summer camp insurance to protect your investment. Make sure the policy covers communicable diseases (which includes COVID-19) and/or cancellations.
Emergency Weather Information
In the event of severe weather such as a hurricane, students will be sent home with as much notice as possible. If the Program is canceled prior to check-in a refund less a processing fee of 15% will be issued. If cancellation occurs after the program has started, we will issue an appropriate refund (pro-rated) that takes into account the activities already completed. This is based on the unpredictability of severe weather.
To seek information about severe weather on campus, you can find UNCW alerts at: UNCW Alerts . You should also check the main uncw.edu website homepage for more information. MarineQuest will always contact parents in the event of an emergency.
***Please note under normal weather conditions we operate rain or shine. HOWEVER, some activities may be rescheduled or canceled due to safety concerns.
