Skip to header Skip to Content Skip to Footer

Operations FAQs

Business Core Service Team

Find answers to your questions about keys, building access, swag, golf carts, furniture, equipment, printing and more.

Hours

The BCST office is open Monday-Friday 8 a.m.-5 p.m. with on-call staff support as early as 7:30 a.m. Office hours and coverage may vary based on the university calendar, staffing availability and holidays.

Access & Keys

Since CHHS staff and faculty members use multiple buildings on campus, it is essential to ensure you have the appropriate physical and digital access to space. Details about keys and one card/pin access are provided below.

Key Request: Please complete the Key Request Form to ensure we receive all of the necessary information to best assist with getting keys.

Lost/Stolen Key: If your keys are lost or stolen, you must follow the steps below:

  • Report the keys stolen to the UNCW Police Department by calling 910-962-2222. They will provide you a physical copy of a Computer Aid Dispatch (CAD) report. 
  • Fill out a Lost Key Form, attach the CAD report, obtain department head approval and then send it via email to BCST@uncw.edu. Please do not send to the locksmith shop as we have to attach other files to get you a new key.
  • Fill out the Key Request Form so we can request new keys for you with all previous files. 

One Card & Pin Access:

How do I set up my one card for access? We have several access levels available. Please complete the One Card Access Form so that we receive all the necessary information to ensure that you are added to the correct one.

How do I get a personal pin code for access? Once your access has been assigned via the OneCard Access Form, you may request a personal PIN code. Please note that PIN codes will not work on all card readers, as some are configured for card access only. PIN codes are personal and must not be shared with others. Sharing your PIN may result in the individual associated with the PIN being held responsible for any potential misuse.

If you would like to request a PIN, please follow the steps below:

  • Email accessmgmt@uncw.edu and provide three different 6-digit number combinations. Access Management will then respond back by email with the selected PIN code.
    • Note: Within each pin, you cannot have any duplicating or consecutive digits. Examples of inappropriate codes: 123456, 125338, 122289, etc. 

How do I access the building/classroom during work hours and after hours? (Veterans Hall, McNeill Hall, Trask Coliseum & Hanover Hall)

  • Is it urgent/immediate? If you have a reservation, you are welcome to contact UPD at 910-962-2222 to be let into the space. Please note that they may ask you to provide a UNCW ID and a reservation confirmation of space usage.
  • Are you an employee? We have several access levels available. Please complete the One Card Access Form so that we receive all the necessary information to ensure that you are added to the correct ones. 
  • Are you a student or club? Please email bcst@uncw.edu so we can process your request or ensure the room is unlocked at the time of your arrival.

Reserved Parking Reservation

CHHS owns four parking spots located outside of Veterans Hall North building. The reserved parking spots are located near the corner of Walton & Cahill Drive. They are labeled "CHHS 1-4" and are managed by the BCST office.  

CHHS or other groups looking to reserve spot(s) must reach out to BCST@uncw.edu with the information below. BCST prefers requests at least 24 hours in advance but on the day of requests can be made. Note that all requests are not approved until BCST sends a confirmation email with a reserved parking permit and all UNCW Parking policies and procedures are still in effect. When requesting reserved spot(s) please send the following information in your email:

  • UNCW Requestor, Organization Name and Information 
  • Reason for Visit 
  • Date 
  • Time and Duration
  • Guest and Organization Information

Golf Cart Reservation

To operate a golf cart or utility vehicle on the campus of UNCW all faculty/staff/student workers must complete training prior to use. Details on the training and vehicle reservations are listed below:

Training:

  • Visit My Seaport or click the My Seaport at the top of the UNCW home page.
  • Click on the Employee Essentials tab.
  • Click on Training Resources in the drop down menu.
  • Under Target Training Sites in the first column on the left UNCW EH&S Vivid Learning Access, click on Environmental Health & Safety Training. 
  • Three certifications must be completed:
    • Distracted Driver,
    • Driver Safety and
    • Intro to Utility Cart Safety
      • If you do not have access to these, please send an email to BCST at bcst@uncw.edu. Please send copies of your three certificates to bcst@uncw.edu so we can add you to the list of authorized drivers.

Reservation: CHHS BCST has three vehicles available for reservation (four-seater golf cart, six-seater golf cart and an enclosed bubble vehicle). Email bcst@uncw.edu providing the date and time that the golf cart is needed with as much notice as possible.

At the time of your reservation, stop by the BCST Office in Veterans Hall 3539 to pick up the keys. Please return them to the office promptly when you have completed your use.

Furniture Replacement/ Relocation, Surplus & Office/Suite/Space Renovation

Do you or your office need to relocate or replace furniture? Would you like to purchase new furniture? Do you have furniture or equipment to surplus?

If you need to move furniture between offices, surplus items, order new furniture, or make alterations to a space, please complete the Furniture Request Form.

Note: For new furniture purchases, BCST will obtain a quote and place orders through UNCW's designated furniture vendor (Example: KI).  

Technology/Equipment Issues

Having technology issues with your classroom? Speed dial 1 on a UNCW classroom phone or call BCST at 910-962-7999.

Having technology issues with your office? Conference room? Visit BCST at Veterans Hall 3539; call BCST at 910-962-7999; or email BCST@uncw.edu for assistance with computers, phones, printing, etc. We are happy to be your first line of defense and save you time talking with TAC.

If we cannot solve your computer issue, we will either:

We also have extra chargers, docks, monitors, webcams, keyboards, mice, and various cords and devices to get you up and running. Please note that BCST is unable to supply any at-home set-ups or provide any additional office and technology set-ups beyond what is provided with the standard office set-up listed below:

Furniture:

  • Office chair
  • Desk
  • Filing cabinet/bookshelf
  • Guest chair(s)
Technology:
  • Computer
  • Two monitors (Dell) or one large hub (Apple users)
  • Mouse
  • Keyboard
  • Docking station
  • Charger
  • Web camera

Special Equipment Requests

If you need access to special equipment or supplies, please contact bcst@uncw.edu to coordinate usage or assistance. Please note that if you are low on office or department-specific supplies, please contact your departmental admin.

Building/Office Issues

If you notice your office, classroom, lab or any area in need of attention please contact bcst@uncw.edu or come by our office at Veterans Hall 3539.

Printing

iPrint: BCST manages the iPrint access for all iPrint copiers within CHHS managed spaces. Please fill out the iPrint Access Request Form to ensure we have the necessary information to submit our request to ITS.

Direct Print to Personal Printer: Submit a TAC ticket to request a service technician stop by your office to help connect your device to the printer that you are trying to print to.

Poster Printing (Plotter): We can print posters for academic conferences or events. Email bcst@uncw.edu with your request and we will ensure it meets the standards needed to print. Please allow us a minimum of two-three business days to process your request after the image has been finalized.

3D Printing: Contact bcst@uncw.edu to coordinate usage or assistance for your project. Please allow us a minimum of 5-10 business days to process your request. 

Swag

CHHS has a variety of swag that is available for new employees, visitors, or others! Please fill out the Swag Request Form so we can prepare your audience-appropriate items in time for your needs. Item quantities and sizing are subject to availability.

Emergencies/Incident Reports

In the event of an emergency, please call 9-1-1 or UNCW Police at 910-962-2222. Incident reports and emergency action plans are available in all classrooms and labs located in Veterans Hall, McNeill Hall, Trask Coliseum, and Hanover Hall. A digital Incident Report can be found here.

Need more information? Email BCST@uncw.edu.