| Current | 1-30 days past due | 31-60 days past due | 61-90 days past due | 91-120 days past due | >120 days past due | |
|---|---|---|---|---|---|---|
| Controller's Dept | No action needed | Mail a past due invoice & make contact with debtor to verify receipt of invoice stamped past due & discuss payment arrangement | Collection letter sent | Referral to Office of the Attorney General required | State offset debt collection (SODCA) and turnover to collection agencies | Cannot be written off until one processing cycle through SODCA has occurred (1 yr.) and two unsuccessful attempts by collection agencies |
| Issuing Dept | Department that prepared the invoice is expected to communicate with customer whenever possible to avoid delinquent invoices | |||||