Housing & Residence Life

Join our FDOA Team!

Front Desk Office Assistant (FDOA) 

Now Hiring!

2020-2021 Academic Year

WANT TO APPLY?

COMPLETE AN ONLINE APPLICATION IN 4 QUICK STEPS!
  1. Fill out Interest Survey
  2. Upload a 1-3 Minute Intro Video (Click here for Instructions)
  3. Submit Next Semester Class Schedule
  4. Upload Current Resume* or CV as PDF

*For help writing/updating your resume, visit: https://uncw.edu/career/resumes.html
*For consideration, you must submit all application components by 6-30-20.

About the Job/About HRL:

  • Requirements
  • Summary
  • Responsibilities
  • Interview & Evaluation
  • Why HRL?
  • Ask Our Employees
  • Contingency Clause
  • Non-Discrimination Clause

Requirements:

  • MUST meet all 5 (five) criteria in order to qualify
  • Enrolled undergraduate student of UNCW
  • Minimum of one completed semester at UNCW prior to application
  • In good conduct standing at time of application review, contract start date, and during employment
  • Minimum 2.5 cumulative and term GPA
  • Valid Driver's License

Summary:

Our student employees are an essential part of the day-to-day operations of the Housing Office. As the main point of contact and typically the first face or voice of the company for on-campus students and families, FDOAs are responsible for providing accurate information to callers and in person customers regarding on campus housing and UNCW campus resources. Come work on a team that empowers you to go above and beyond to deliver outstanding customer service and provides you with tools for professional and personal growth. 

Pay Rate: $8.00 per hour 

Employment Period: Academic year (some breaks required) – Summer Optional 

Schedule: Monday - Friday 8:00am-5:00pm w/ ooccasional weekend shift opportunities 

Hours: Range from minimum of 8 hours up to 20 hours a week based on need and availability 

Training:

  • 1-2 Full Day Team Training prior to each semester  
  • Co-worker Shadowing until drop/add,  
  • Bi-weekly training after 5pm throughout the year 

Key Responsibilities:

  • Answer multi-line phone calls and in person questions regarding on campus housing and residence life
  • Engage with students and families in a friendly and professional manner while actively listening to their concerns
  • Identify customer needs and provide personalized service to ensure positive and meaningful outcomes
  • Provide up-to-date information regarding on campus housing and campus resources
  • Coordinate with cross-functional departments to obtain and provide necessary information to resolve issues
  • Research student information using in-house technological systems
  • Participate in a team centered environment to accomplish duties and achieve departmental goals in an effective manner
  • Assist the Front Desk Office Receptionist and other HRL Professional Staff members with daily administrative tasks, which can include, but are not limited to; 
    • Creating, editing, copying, and scanning documents
    • Compiling data into spreadsheets
    • Writing and sending emails
    • Filing and sorting paperwork
    • Sorting mail/packages
  • May work events such as Freshman Orientation/Seahawk Saturday/Move-In Day/Seahawk Preview Day 

Interview Process:

If offered an interview, each candidate will undergo 2 Zoom interviews – 1 with Professional staff and 1 with the FDOA Team. Further interviews may be scheduled if necessary. Applications are reviewed on a rolling basis; Therefore, iinterviews may be scheduled prior to closing date. 

Evaluation Process:

Candidates will be evaluated by each interviewer based on demonstrated ability or potential skill in: 

  • Customer Service
  • Verbal & Written Communication Skills 
  • Administrative Skills 
  • Technical Skills (MS Word, Excel, Answering Multi-line phones, etc) 
  • Conflict Resolution & Mediation 
  • Leadership 
  • Teamwork 
  • Professionalism 
  • Creativity 
  • Problem Solving 
  • Analytical Thinking 
  • Organization 
  • Dependability 
  • Time Management & Planning 
  • Conscientiousness 
  • Confidentiality in the workplace 

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Why Work For HRL?

Our Commitment to You: 

We value the student experience for our residents and employees in on-campus housing. Student workers are invaluable members of our team and as such, we are committed to providing holistic work experiences and learning opportunities in a professional, open-minded, supportive, and fun work environment. We teach our employees tools and skills necessary to help them succeed both on the job and in life, as well as, empower them to focus on their own personal and professional growth.

Ask Our Employees:

“I believe each and every student should experience in some capacity what I have experienced at HRL, give it a go please!”

>Opportunities For Growth<

"My time as an FDOA was nothing short of amazing. Each day I was presented with new challenges and new opportunities to grow.”

"Being an FDOA has impacted me in such a massive way, I have gained skills both working on computer software to resolving problems along with much more."

"I feel confident that after I graduate in May, I am fully prepared to start law school and enter the real world thanks to everything I learned as a FDOA”

"I loved being an FDOA because I had the opportunity to refine my skills talking to people...”

"You should want to work at HRL because you will learn valuable professional skills that will put you a step ahead of other students when you are applying for higher education or a career upon graduation.”

"Being an FDOA has helped me build my professional confidence and leadership skills.”

"This position is a great way to learn the ins and outs of UNCW housing and other departments on campus. It is also a great way to learn more about how to effectively function in a professional setting, learn vital life skills, and future job skills.” 

>Atmosphere<

"…I love working for HRL because of the atmosphere. The student and professional staff are welcoming and very passionate about student life at UNCW”

"… I liked HRL because it felt like a tight knit community and everyone is so dedicated to making other’s lives better.”

"… This team is extremely close-knit and is so caring about each and everyone who works in the office.”

"… I worked at HRL as a FDOA for three of my four years at UNCW and couldn’t of asked for a better experience! The work environment has always been positive as the FDOA and HRL team is truly a family and we treat each other as such.”

>Fellowship<

"…I got to make friendships that will last a lifetime!”

"… It has also helped me connect with like-minded students.”


Contingency Clause:

Our employment offer is contingent on UNCW and/or Housing & Residence Life having regular operations in the fall semester.  Should the University or Housing & Residence Life not open or use only online courses then the position and any remuneration will be delayed until such time as we return to normal operations. 

For questions regarding this position, contact the Front Desk Receptionist, Sam Jessup (jessupa@uncw.edu). 

UNCW Housing & Residence Life Non-Discrimination Statement:

The University of North Carolina at Wilmington is committed to and will provide equal educational and employment opportunity for all persons regardless of race, sex, age, color, gender, national origin, ethnicity, creed, religion, disability, sexual orientation, political affiliation, marital status, veteran status or relationship to other university constituents - except where sex, age or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for state-funded employee benefit programs. Questions regarding program access may be directed to the Compliance Officer, UNCW Chancellor's Office, 910.962.3000, Fax 910.962.3483.  UNCW residence halls allow all students the opportunity to become actively involved in campus life. UNCW Housing and Residence Life provides a variety of programs and activities in and around the residence halls to enhance students' total educational experience. All of the residence halls are accessible in that they have elevators and adapted restrooms. Further, entrances to all buildings are either ramp-accessible or located on the ground floor. The first floor of each residence hall has all the services that are available on higher-level floors to allow students with disabilities equal access to services. University Suites has some first-floor units that have been designed to accommodate students with disabilities. For further information, contact UNCW Housing and Residence Life at 910.962.3241.