Website Support

The Web Team provides support for the following situations.
Please click on each item for more information and/or to submit a request:

• Official Website (uncw.edu) Permissions

  The director, chair, or current web content manager may request website permissions for a faculty/staff member or a student to a departmental, personal, student, or organizational site.

  Submit a Request

• Website Support/Troubleshooting/Add-Ons

  The ITS Web Team will provide support and troubleshooting assistance as well as integrate add-ons such as search bars, FAQ accordions, slideshows, Facebook and twitter embeds, etc., for UNCW affiliated web sites.
  The ITS Web Team also offers limited support for personal (fac/staff) websites (people.uncw.edu) and student org websites (student.uncw.edu/org/).

  Submit a Request

• Google Analytics

  ITS Web Team provides Google Analytic Reports for every official UNCW (uncw.edu) website upon request. Users must specify the time frame they wish the report to cover. The report is then sent to them in a PDF. Additionally, Cascade provides basic Google Anayltics.

  Submit a Request

Resources for Content Managers

• Cascade Trainings
• Cascade Workshops
• Cascade Manual
• Social Media Registry
• Social Media Policy (PDF)
• Best Practices Workshop Presentation (PDF)
• New! Emergency Communications Resources
• New Website Request
• Request to Grant Graduate Student Access to Website Directory (PDF)
• Undergraduate Cascade Workflow Approval Request (PDF)
• Brand Identity Guide
• Responsible Use of Electronic Resources (PDF)

Submit a Help Ticket

• Web Support Tickets
• About ITS Request

Guidebook: Mobile App

Guidebook is a mobile app that allows UNCW Departments, organizations, and offices to easily, sustainably, and inexpensively share events and materials with students and visitors on their mobile devices. For more information click here.