University Learning Center

University Learning Center Attendance Policy

Please note that due to current UNCW policies & regulations regarding the coronavirus (COVID-19), the ULC has revised its attendance policy to account for rapid changes in circumstance and to relieve stress on the part of the university's students. Be sure to review the below information for our current attendance policy. Though we are being more lenient, please be considerate of our staff's time and efforts by contacting the ULC as soon as possible if you are unable to attend an appointment. If you are feeling ill (for any reason, we ask that you cancel your appointment via phone or e-mail and refrain from coming in to the ULC, both for your wellbeing and that of our staff. Students who call in sick will not be penalized.

Attendance Policy and Expectations

  • Attend all scheduled appointments, be on time, and come prepared.
  • Arriving late by 15 minutes (or more) will result in immediate cancellation of your appointment & will be counted as a missed appointment.
  • If you are unable to attend, you may cancel online via TutorTrac or by emailing the ULC. Please cancel as soon as possible, preferably 24 hours or more in advance.
  • Please do not contact your tutor directly about changes to your appointments. For questions regarding scheduling, contact the ULC Front Desk.
  • Be respectful toward the tutors, staff, and the ULC’s learning environment.

Failure to Adhere to the ULC Attendance Policy

Any appointment not cancelled according to the above guidelines will count as a “Missed Appointment.”

  • Second Miss: e-mail notification sent to remind the student about the ULC attendance policy
  • Third Miss: removal from appointment-based services for the rest of the semester
    • Students can still use ULC drop-in services
    • E-mail notification sent

An irregular pattern of appointment cancellations, an unwillingness to engage in the learning process, or inappropriate behavior toward ULC staff will result in removal from all ULC services.