Repairs

1. If you are an employee of Auxiliary Services and you have a repair of a piece of equipment or other trade related services you can go to our Auxiliary Services Repair Help desk Site and report your repair issue. We ask that you have the following information before you call.
   1. If it is an Emergency please contact Gene Collins at 910-962-2456 or 910-619-5854. We will take down your information and create a ticket for you and go ahead and route the service call appropriately.
   2. Please have your name, phone number, email address, priority level, location, trade and write down as much detail as you can for your issue. The more detailed information we receive the better we will be able to pinpoint whom to contact for your repair issue.
2. Once we have received your ticket information we will investigate the repair to make the appropriate action. This will be made as quickly as possible. NOTE: We work in a priority system from 1 to 3. Level 1 is the highest priority and 3 being the lowest. Support issues with Level 1 priority will supercede a Level 2 and obviously if you have a Level 3 issue then a Level 1 and/or Level 2 will take priority.
3. We have implemented a Repair Status site that will have the status of the repair issue. If you have a question on whether your repair process has started you can send an email to auxrepairs@uncw.edu and we will update you on your request. When you report a repair incident you will be sent a confirmation email. Once you have that email keep it for your records.

1. If you are a vendor and you have a repair for a piece of equipment you can go to our Food Service Help desk Site and report your repair issue. We ask that you have the following information before you call.
   1. If it is an Emergency please contact Gene Collins at 910-619-5854. We will take down your information and create a ticket for you and go ahead and route the service call appropriately.
   2. Please have your name, phone number, email address, priority level, location, trade and write down as much detail as you can for your issue. The more detailed information we receive the better we will be able to pinpoint whom to contact for your repair issue.
2. Once we have received your ticket information we will investigate the repair to make the appropriate action. This will be made as quickly as possible. NOTE: We work in a priority system from 1 to 3. Level 1 is the highest priority and 3 being the lowest. Support issues with Level 1 priority will supercede a Level 2 and obviously if you have a Level 3 issue then a Level 1 and/or Level 2 will take priority.
3. We have implemented a Food Services Repair Status site that will have the status of the repair issue. If you have a question on whether your repair process has started you can ask your manager to check the status for you. When you report a repair incident you will be sent a confirmation email. Once you have that email keep it for your records.

Procedures for After Hours On-Call Emergency Service

Note: If issue is considered a threat to life or property call 911

Auxiliary Food Services On-Call Hours: 4 p.m. – 11 p.m. weekdays & 7 a.m. – 11 p.m. on weekends. Adjustments may be made by Auxiliary Maintenance if needed and for special events.

Emergency issues with building or infrastructure: Food location Managers may call (P.P.) Physical Plant contacts directly or call (Aux.) Auxiliary Food Maintenance to make the contact. If unsure if issue is building/infrastructure, please contact Auxiliary Maintenance on-call contact who will advise.

Emergency issues with food service equipment: Food location Managers Call Auxiliary Maintenance contact for on-call assistance.

On-call Food Maintenance Employee will have a list of contacts for food equipment repair vendors who provide after hours assistance if needed and will utilize if necessary.

On-Call Numbers