Staff Development & Training: Staff Training


Supervisors & Managers

Managing Effective Performance (MEP)

Program:          SMD
Section:            408

This program is for middle managers (those who supervise supervisors); professionals who have program management responsibilities but who may not supervise employees directly; and supervisors of professional staff. Managing Effective Performance replaces Supervision for Managers and Professionals (SMP) and is a pre-requisite for NC Certified Public Manager program. Managing Effective Performance provides participants with strategies to effectively carry out the leadership aspects of the management role. Courses concentrate on applying leadership processes to facilitate the effective performance of individual employees and work teams. Completion of an online Situational Leadership module is required prior to attending any of the three classroom sessions. Successful completion of the program requires full participation in the online module and all three sequential classroom sessions as well as passing an online examination.

Important Course Information:  Courses are taught in two-day sessions. There are three classroom sessions, typically scheduled with one or two weeks between the sessions. The exam is available to participants online for a two-week period beginning one week following the last classroom session. Total program time averages 48 hours (including time spent online for the Situational Leadership module, final exam, and other out of class assignments). The online coursework is completed by participants prior to the second session of each course.

Special Note: Registration for this program is handled through your agency’s training coordinator.For more information contact Joan Davis at (919)733-6865; email:



48 hours (Time estimated includes classroom and online requirements)

Time(s) 9:00 - 5:00 pm

Various - Please check the website

Enrollment Maxium of 24; Minium of 16
Cost $295.00

Kathi Parker & Susan Adams


Certified Public Manager Program

Are you taking the necessary steps to be the best manager you can be? If you are a state government middle manager who has successfully completed:

1. Supervision for Managers/Professionals, Managing Effective Performance, Fundamentals of Management or Introduction to Supervision (scoring 90 or better on the final exam);
2. The Equal Employment Opportunity Institute; and
3.  Performance Management or Interaction Management, then this is the program for you

The Certified Public Manager (CPM) Program is a structured curriculum that provides an in-depth, comprehensive, competency-based, developmental program for middle managers from state government agencies and universities. The program consists of the Management Development Planning Workshop (MDPW), 8 courses (not including the prerequisites); each delivered in 2-1/2 day sessions over a two-year period with the completion of an individual project. The CPM Program is authorized under the auspices of the National Certified Public Manager Consortium to designate those who successfully complete all program requirements as Certified Public Managers. The cost for this program is $1200, paid over 2 fiscal years of $600 each year. For more information contact: Jean Waters at (919) 733-9677; email:, or visit the website:

EEOI The Equal Employment Opportunity Institute

More and more organizations are finding themselves involved in the litigation process because they have not trained their managers and supervisors to understand their responsibilities under the employment laws. The Equal Employment Opportunity Institute (EEOI) is designed with the latest information needed to help managers and supervisors understand federal and state equal employment opportunity laws, affirmative action, and how they apply to daily work situations. Managers and supervisors will also receive information to help them work more effectively with a diverse workforce and discover how to build an inclusive work environment free from discrimination. This is a mandated course for all state government managers and supervisors under House Bill 959 and G.S. 126.16.1. The course is 1-1/2 days in length and is conducted throughout North Carolina. For scheduled dates, locations, and additional information, visit our website or call Heather Evans at: (919) 733-2601, email: Special Note: Registration for this course is handled through your agency’s EEOI Coordinator.

Please click here to see schedule.


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