FAQs

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• What is Included in the Registration Fee?
  Students are required to pay an orientation fee to secure their orientation date. The fee covers the cost of online and in-person orientation. The price includes but is not limited to rental fees, technology fees, credit card fees, orientation software, students and staff payroll, printed materials, parking, shuttle services, and office operations and supplies.
  
  

  In addition to the items above, the student fee includes an overnight stay after day one, breakfast, lunch, and dinner on day one, breakfast and lunch on day two, a teal t-shirt, a drawstring bag, and an ID holder.
  
  The guest fee includes breakfast and lunch on day one and day two, a tote bag, a calendar, and a Wilmington Guide.

• How Do I Change My Address in VZO?
  You cannot change your address in VZO because it has been imported into the system from your application and is unchangeable through this registration system. However, you can change your address officially for UNCW records through your SeaNet account. You will log in and then click on "Personal Information" and you can change your address there. The address of this registration form will not be used to mail you anything regarding orientation. All information regarding orientation will be e-mailed to your UNCW e-mail address and any additional e-mail address that you provide.
• How Do I Change My Personal Information (legal name, address, etc.)?
  You can change your preferred name, phone number(s), mailing address, additional e-mail address(es), and emergency contacts officially for UNCW records through your SeaNet account. You will log in, click on "Personal Information" and you can update your information there.
  
  The orientation registration system (VZO) will import student's preferred names as their first names, but only for orientation purposes. This does not affect any official records with the University.
• Can I Change My Orientation Date?
  Your Orientation session can be changed in the VisualZen Orientation system only if space is available in another session. You will be responsible for any increase in fees that accompanies a change in session. If there is a decrease in fees, you are responsible for requesting a refund by the deadline. You can change your date as many times as desired until the registration deadline.  
• Are All the Orientation Sessions Offered at Orientation Required?
  Yes, all the sessions for students are required. We believe that Orientation is important for a smooth transition to UNCW and your success as a student. If you miss a presentation, you will not be able to register for courses until the missed presentation has been made up. 
• Should Family Members Attend Orientation?
  Yes. It is not required that parents or family members attend orientation. We encourage parents or family members to attend because they have questions and concerns about college life that students might not have considered. Family members will attend a separate program and will hear information that will help students adjust to UNCW. If you choose not to attend family orientation, we highly suggest you sign-up for the Family Newsletter to get important information throughout the year.
  
• I Am a Family Member From the Wilmington Area. Should I Attend Orientation?
  While you might have been on-campus before, orientation is much more than a campus tour. It includes valuable information that family members and guests may not know simply by their proximity to Wilmington. We believe families can never have too much information about the future experiences of their student.
• Can a Parent or Family Member Assist Me in Registering For Classes?
  While we encourage family members to review possible course schedules with students prior to orientation, family members are not permitted in the registration room. Students will be assisted by academic advisors when choosing their classes.
• Are There Accommodations for Students with Disabilities at Orientation?
  In order to secure reasonable accommodations, documentation must be submitted to Disability Resource Center for approval. Additionally, requests for accommodations can be submitted through your registration on the VisualZen orientation registration site. Lastly, students who need reasonable accommodations during orientation can make a request to the Office of Transition Programs. Please make the request at least 7 days prior to your orientation date. 
• What Should I Bring to My Orientation Session? 
  Students that attend orientation should bring comfortable clothing and shoes, toiletries, towels, shower shoes, and medications. Linens are provided at no additional charge, but we suggest that you bring a pillow.  
• How Do I Obtain Information About Residency for Tuition Purposes?
  Please visit the North Carolina Residency Determination Service and their Frequently Asked Questions.
• How Do I Get My Money Back From a VisualZen Credit?
  If you have credit on your orientation registration account for any reason, you have to follow the formal refund request procedure in order to obtain a refund from our office.
  
  We will not automatically know if you have a credit on your account. It is your responsibility to notify our office by the appropriate deadline. 
• How Do I Get My One Card (Student ID)?
  The UNCW One Card is the official form of identification on campus. Your One Card allows the use of campus facilities, meal plans and provides safe, easy access to university services and events. You need to upload a photo to get your One Card. Click HERE for One Card Procedures. 
  
  If your first name on file with the University is not the name you would like on your One Card, you must contact OneCard@uncw.edu after you submit a photo in order to avoid additional fees for reissued cards. You will be able to pick-up your One Card on-campus. To learn more about the UNCW One Card, visit https://uncw.edu/onecard.