Tech Talk: ITS Newsletter

ITS Request System Continues to Improve

February, 2018

In August 2017, Information Technology Services launched a redesign that focused on improving the user experience of the ITS Request System, which is comprised of the ITS service catalog and knowledge base and accessible through the Technology Assistance Center's (TAC) homepage. Since then, we have continued to enhance the system for our campus community by concentrating on the knowledge base.

Knowledge base articles are now easier to read, helping you find your answer faster. In addition, you can now clearly differentiate between requestable services (submitting a ticket) and knowledge base articles (self-help how-tos) in the search results, as knowledge base articles now start with a question such as "How do I add a Service to 'My Favorites'?"

ITS understands the importance of continuing to improve the ITS Request System with our clients in mind. That is why over the next year we plan to implement chat functionality, consolidate services and simplify service pages with even more enhancements to follow.

Remember, from the ITS Request System you can:

  • Access hundreds of how-to (knowledge base) articles written specifically for our services.
  • Easily find information about our services and submit tickets through our service catalog.
  • Track the progress of your service request. View, comment on, add attachments to or even withdraw your active tickets by visiting "My Tickets" on the TAC homepage.
  • Save "favorite" services that you can access easily by using the "My Favorites" button on the TAC homepage.

Visit the TAC home page ( to access the ITS Request System, your tickets, your favorited services, ITS news and updates, contact information, and hours.


Your opinion is valuable to us and will help ensure that the ITS Request System not only works for you but also for your fellow Seahawks. Please visit the TAC homepage to provide feedback: