University of North Carolina Wilmington
University of North Carolina Wilmington

Swain Center: Executive Education and Economic Development

Executive Certificate:
Managing Intercultural Conflict


UNCW Faculty/Staff/Students/Alum receive a 25% discount. Choose the appropriate rate when registering for Swain programs online. If a UNCW department is funding your participation, use the Promo Code “SEAHAWK” to register online and initiate billing to your department with an IDI (internal Invoice). You can not pay with a UNCW Purchasing Card.

    Topics Include:
  • Identifying Conflict
  • Negotiating Best Decisions
  • Mediation
  • Resolving Disputes Across Cultures
  • Crisis Management

UNCW Campus

Parking Information

Program Accommodations:
Homewood Suites Mayfaire
Participants can call the hotel at 910.791.7272 and speak with Guest Services to make a reservation under the group name "Executive Certificate in Managing Intercultural Conflict Class"
You can also reserve online here.

Please advise: a credit card will need to be provided for reservation and incidentals. Room charges are included in program cost.


UNCW's Swain Center for Executive Education and the Institute for Defense and Business (IDB) have tailored an intensive-format Executive Certificate in Managing Intercultural Conflict (MIC) for defense, government and business professionals who wish to forge their intercultural conflict skills to a higher level. The MIC program delivers enriched awareness of the fundamental causes of conflict and equips participants with new skills for negotiating critical objectives in disruptive environments, as well as increasing one's capacity for developing expedient solutions.

David Litt "Crises and conflicts are on the rise in number, frequency and intensity. In the realm of today’s international relations, professional diplomats are not the only responders to crisis. Many organizations become involved in conflict resolution, but few have sufficient training in managing them, especially across cultural and organizational divides. Without adequate preparation, we risk fueling conflicts, rather than resolving them. We must learn to build the communication and trust across organizational cultures that lead to effective cooperation in conflict management. This Executive Certificate is designed to do just that."

Amb. (ret) David C. Litt
Executive Director, Center for Stabilization and Economic Reconstruction

IDB logo

Upon completion of the program participants will be able to:

  • Navigate intercultural negotiations more successfully
  • Leverage opportunities in post reconstruction environments
  • Negotiate and maintain better relationships in difficult terrain
  • Apply program content to actual organizational concerns
  • Build a climate of trust and cooperation that spans cultural differences
  • Identify your own conflict management style and build solutions to increase your own effectiveness
  • Negotiating your best decision
  • Moving towards resolution: practices in mediation
  • Crisis Management: negotiating better relationships in difficult terrain
  • Resolving disputes across cultures by communication that restores relationships and generates ideal solutions
  • Practical application through role play

Ideal participants are professionals in government, defense and business sectors who wish to gain a greater understanding of their own conflict management style as well as desire a more advanced application of generating successful solutions in intercultural settings.

Terry Beckstrom

Terry Beckstrom

Terry spent twenty-five years with the U.S. Department of Justice (DEA) as a special agent and supervisory special agent, investigating international criminal organizations at the highest levels. Terry held domestic assignments in the Atlanta and Miami Field Divisions, and completed TDY assignments in the Caribbean, Asia and Europe. Terry enjoyed a highly successful and distinguished career, which included stints of dignitary protection, international counter-smuggling operations, and an assignment to the FBI investigating counter-terrorism following 9/11. Terry also conducted international operations with Scotland Yard and MI-6, as well as joint military operations with the U.S. Army and Coast Guard. 

Remy Kleinberg

Raymonde (Remy) Kleinberg, Ph.D.

Dr. Raymonde Kleinberg has a Ph.D. in International and Comparative Politics from the University of Toronto, as well as an LLM in international law from Osgoode Hall Law School. She is a Full Professor in the Department of Public and International Affairs at the University of North Carolina Wilmington and directs the Minor in International Affairs and the Graduate Program in Conflict Management and Resolution.

Dr. Kleinberg has provided negotiations training to the United States Marine Special Operations Command (MARSOC) since 2010 and as CEO of Conflict Management Strategies, LLC she provides specialized training and instruction for government, military and private sector clients, facilitates intercultural negotiation strategies, regional civil-military relations and offers courses in strategic communications, intelligence analysis and international/ regional conflict dynamics.

John Murphy

John Murphy, M.A.

John J. Murphy has taught graduate level courses at the University of North Carolina Wilmington’s Conflict Management and Resolution program since 2014. Mr. Murphy brings his diverse experience to provide a practical application of conflict management concepts. Mr. Murphy strives to help students understand and experience a broader application of CMR theories, skills and techniques in everyday scenarios. Courses include: Conflict Management Practicum, Mediation in the Community, Public Facilitation, and Crisis Management. Mr. Murphy also serves as an international law enforcement advisor, specializing in shifting the culture of law enforcement agencies to meet internationally recognized standards and practices.

Keren Nafte

Keren Nafte, MBA

Keren has over 36 years of experience in the field of management, organizational design, conflict management and leadership development. In his native South Africa, after completing his university education, he spent two years in the South African Military with the rank of Lieutenant in the Medical Command. In 1983 he joined Proactive Dimensions, a consulting firm, conducting workshops on management, team building and competitive strategies for clients.