University of North Carolina Wilmington
University of North Carolina Wilmington

Swain Center

Customized Training & Services

Dr. Don Barnes presenting to a WAHA meeting on a custom Customer Delight program

A customized experience makes sense when your organization wants to increase its capacity for change and you have clear objectives you wish to achieve. Our goal will be to focus on results oriented workshops that can be tied to your organizational objectives and metrics.

We have successfully created custom programs for organizations to:

Feedback from an expert outside source like the Swain Center is pivotal when it comes to developing effective teams, shaping effective leaders and improving performance and communication across all levels of an organization.

Sample customized program: Customer Delight

Interested in designing a custom program? Let us know!

We offer the following services:

On-site Workshops

Interactive workshops are tailored to fit your needs and time frame. All of our facilitators have advanced degrees and are thought leaders and field experts. Workshops are typically half-day over several sessions or 'bootcamp' experiences over 1-2 days. The topics may be in leading and managing, operations & logistics, finance & accounting, sales & marketing, or customer satisfaction.

Retreat Facilitation

We are expert at facilitating your organization’s strategic planning retreat. We know the area and can suggest terrific locations to achieve the learning environment you need. Swain Center led retreats are motivating, well-paced, and designed to foster critical thinking and action.


We provide executive level coaching to support exceptional performance. Coaching can be individually focused or tailored to build capacity in your organization to coach others. Our aim is to work increase well-being and self-awareness that will lead to positive change. The goal is to build capacity for individuals and organizations to sustain change.

Team Building Workshops

Our interactive half-day program is the fundamental first step to strengthening your workforce! A preliminary personality assessment is used to identify the social/psychosocial construct of each student. Teams are then submerged in a series of group activities which allow each to capitalize on their individual strengths, communicate, and accomplish the task at hand. The course objective is to identify and facilitate methods of interpersonal communication and teamwork that directly transfer into positive outcomes in the workforce.

Previous Clients


"It is proving to be a phenomenal opportunity for our supervisors, managers and leaders to gain project management certification and expertise, but in a very practical and applied manner."

- Bo Dean, New Hanover County

"Your feedback and advice has led us to completely revamp and rethink our instructional methodology and the methods and media used for all of our classes. The bottom line is that your program has had an enormous positive impact on the entire School of Infantry and we look forward to our continued relationship and the benefits we have derived from this invaluable selection of courses."

- Captain Robert F. May, U.S. Marine Corps