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Strategic Plan

Learn more about Our Mission, Vision, Values & Goals

ITS strives to anticipate the needs of the university by looking beyond traditional services & systems to provide innovative solutions & comprehensive support to our campus community.

Themes for the Future

Theme One

Facilitate Organizational Effectiveness, Efficiency and Innovation

Develop operations and infrastructure to provide outstanding information technology, analytics and digital services to support and enable UNCW to fulfill its vision.

  • Ensure resiliency by enhancing planning and infrastructure designs to reduce the impact of a disaster on technology resources.
  • Further develop the information technology governance model.
  • Enhance our security processes, protections and awareness programs.
  • Foster and develop a skilled and dedicated information technology workforce.
  • Create an agile information technology infrastructure to meet the current and future needs of the university.
  • Modernize key enterprise applications and services to ensure they are user-friendly, robust, secure and reliable.
  • Deliver a comprehensive customer service experience; actively engage with campus to deliver meaningful services and support.

Theme Two

Enable Innovative Teaching and Learning

Deliver innovative and effective technologies, resources and services to enhance the teaching and learning experience.

  • Enhance and expand online learning to provide better accessibility to the university as well as contribute to enrollment growth.
  • Provide technology and support to enrich the teaching and learning experience.
  • Investigate and implement emerging technologies to enhance teaching and the student learning experience.
  • Provide integration and support for the utilization of predictive analytics to foster a better understanding and optimization of student success

Theme Three

Modernize Information and Business Systems

Provide modern, flexible and integrated business information systems to support a complex, growing university and increase operational effectiveness while continuously improving quality.

  • Improve the efficiency and effectiveness of university operating units through business process reengineering.
  • Provide support for the establishment of university-wide data management, data analytics and enterprise reporting programs.
Seahawk Statue at night

UNCW Strategic Plan

In 2023-24, the Chancellor and the Cabinet will work with the campus community to begin implementing the newest Strategic Plan: Soar High, Soar Far, Soar Together.