About Us

Guided by the goals and mission of the university, the central office of Information Technology Services provides administrative direction for the university regarding information technology, resources and planning.

Associate Vice Chancellor/Chief Information Officer

• Dr. Sharyne A. Miller
• millersa@uncw.edu

Executive Assistant

• Rebecca Abeth
• abethr@uncw.edu 
• 910.962.3888

Enterprise Systems Support (ESS) focuses on enterprise-level application support, including Banner and other mission-critical applications and systems.

Services Supported by ESS:

• Application Development
• Banner & Systems Support
• Data Architecture
• Learning Management Systems
• Reporting Services
• Web Services

Director Information:

• Nicole West
• westn@uncw.edu

Provides instructional technology applications and integration to support the University’s academic mission.

Services Supported by Integrated Educational Technologies:

• Videoconferencing facilities and services, including Zoom
• Classroom Technology support
• Live Event support and equipment loans
• Scantrons (located in the Networking and Telecommunications Building, 5147 Lionfish Dr.)
• Polling solutions and "clickers"
• Digital Signage
• AV Systems Design asdf 

Manager Information:

• Robb Mann
• mannr@uncw.edu

Effective governance, risk management, and compliance practices are essential to fostering institutional accountability, enabling transparent decision-making, and advancing the university’s mission and strategic goals.

Services Supported by Governance, Risk, and Compliance:

• IT & Data Governance
• Vendor Risk Management
• Regulatory Compliance Monitoring
• Privacy
• Assessment & Audit

GRC Officer:

• Steve Perry
• perry@uncw.edu

The IT Client Experience develops processes and builds client relationships through discovery, engagement and delivery of effective, reliable and professional IT support.

Services Supported by IT Client Experience:

• Client Solutions
• End-Point Management
• IT Service Management (ITSM)
• Technology Assistance Center (TAC)

Associate Director Information:

• Dali Hiltebeitel
• hiltebeitela@uncw.edu

This area supports financial management and administrative services to ITS.

Services Supported by IT Resource Management:

• Financial planning and budgeting

Business Officer Information:

• Patty Thompson
  thompsonpl@uncw.edu

IT Security is charged with safeguarding the confidentiality, integrity and availability of all information processed, stored or transmitted using university electronic resources.

Positions Within IT Security:

• Chief Security Officer
• Security Analysts
• IT Security Architect

Chief Security Officer:

• Aaron Culler
• Cullera@uncw.edu

Learn more about IT Security

Networking, IT Operations & Research manages the ITS data centers and provides around-the-clock support for ITS business computing activities. They also supports ITS servers and for disaster recovery and business continuity activities for ITS.

Services Supported by Networking, IT Operations & Research

• Infrastructure & Operations Support
• Networking

Director Information:

• Parker Moran
• moranp@uncw.edu

ITS Project Management Office, manages and ensures the successful outcome of projects, especially those with a divisional or institutional scope. Additionally this area handles technology training for the campus.

Services Supported by Project Management Office

• Project Management
• Technology Training

Director Information:

• Jarrett Piner
• pinerj@uncw.edu