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Receiving My Refund

UNCW begins processing eligible refunds for an upcoming term two business days before classes start. Sign up for e-Refund to receive your refund faster.

In order to receive your refund you must meet the following requirements:

  • Payment must exceed student account balance
  • Payment must be fully credited, for example, a refund can only be made after financial aid is disbursed (memo or pending financial aid does not initiate a refund)
  • Students primary mailing address should be updated in SeaNet or have a current direct deposit on file

When will I receive my refund?

Refunds begin showing on your student account 2 to 3 business days prior to the first day of classes each semester. You will receive your refund check/deposit during the first week of classes.

If the refund is resulting from payment by check, the refund will not be processed until ten (10) business days after the check has been received which gives the check enough time to clear the bank.

How will I receive my refund?

Students can receive their refunds via direct deposit or through a paper check. The fastest and most secure way to receive a refund is a direct deposit.

Direct Deposit Refunds

By selecting this option, your refund will be directly deposited into your checking or savings account within 3 to 5 business days from the date the refund was posted to the student account, which is significantly faster than waiting for a check to arrive in the mail. Direct deposit can be set up to US bank accounts only.

Only students have access to set up an e-Refund account through their student login. Authorized users can not set up a direct deposit. If the student wishes, they may use a parent’s checking account as the deposit account for their e-Refund.

How to Setup E-Refund

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Watch this helpful video on how to set up your e-Refund.
Paper Check Refunds
Lost Refund Check
Request Replacement Check

Students without an e-Refund direct deposit profile will receive a printed check available to pick up in the Cashier’s Office with photo ID 5 to 10 business days from the date the refund shows posted to the student account.

Students will be notified via UNCW e-mail that their paper check is available to pick up at the Cashiers Office Monday - Friday between 9 a.m.– 4 p.m.

If the student fails to pick up their refund check within one week it will be mailed to the primary mailing address on file for the student at the time the check was created.

To avoid the possibility of the check being lost in the mail, students are urged to make sure their primary address is updated regularly via SeaNet.

Please allow 21 days from the date of mailing to receive the check. If it has been past the 21 days, see the Lost Check section on the website.

Allow at least a minimum of 21 days from the date of mailing to receive the check, this allows enough time for the check to route through the postal system and either be returned or forwarded.

If you have not received the paper check at this point students can contact the UNCW Student Accounts Office at (910) 962-4281 in order to request to have a replacement check issued.

Students must submit a request for an Affidavit and Indemnity Bond, which must be notarized prior to processing a replacement. The completed, notarized form may be mailed to Student Accounts Office attention. Once we have received the affidavit form, we will void the check and the student account will be updated.

The credit from the voided check will first apply towards any outstanding charges due towards the student account. If this action results in a new credit the refund will be processed in the next refund cycle.

Confirm You Have Received Your Refund

If you are due a refund, you will see a negative balance on your account before the refund is processed.

You can confirm that your refund has been processed by viewing your Recent Account Activity. There will be a line item posted that reads "Refund" or "E-Refund" as well as the date and amount.

If charges go onto your account after a refund has been processed, you will still have a balance that must be paid by the bill due date.

Student Login to E-Bill

authorized user Login to E-Bill

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