You have an outstanding balance from a previous term. You can check for holds on your account in SeaNet. The CO hold is Collections:
SeaNet > Student Services & FA > Student Records > View Holds
If you have paid your outstanding balance with the university then the hold on your account will be removed. Please use the following to determine the timeline for removing a hold:
Cash or Credit: Immediately
Webcheck: 10 business days from payment
Paper Check: 30 days from payment*
*Please note: Students may e-mail a copy of the front & back of the paper check (account numbers blackened out) or provide bank documentation that the check has cleared their account then we will remove the hold sooner than 30 days.
Yes! We absolutely want to help get you out of debt. Here is more information about our Payment Plan options: Payment Plan. When you are ready, email our Collections Department (collections@uncw.edu) for more information and next steps.
Your hold will not be removed until the balance is paid in full. A payment plan will get you closer to getting out of debt with the university and having your hold removed.
Your debt has been sent to the NC Attorney General’s Office and will be sent to a collection agency 45 days from the date of the letter. Contact our Collections Department now to enroll in a payment plan or pay the balance in full.
Questions on what agency has been assigned your collection account or how to pay your balance? Email our Collections Department at collections@uncw.edu.
Your federal student loan debt is not associated with a debt owed to the university.
Your debt to the university is not associated with your federal student loan debt with the Department of Education. For more information on relief for your federal student loan debt, please read more.
Upon leaving your last semester at UNCW, you should have received an email to set up your payment plan. You can email our Collections Department to set up a payment plan to begin paying your loan balance.
Need your transcripts or diploma but have a hold due to the Barlow loan? You will need to set up a payment plan agreement and make your first payment for the Transcript hold to be released and the Graduation Department to release your diploma. We want you to get that diploma so email us today at collections@uncw.edu so we can help!
First step: Email the Collections Department to set up a payment plan or pay your balance in full.
Next step: Your employer can verify your degree through the National Student Clearinghouse. The Registrar provides more information here: Degree Verification
The program is limited to North Carolina residents only. If you are an out-of-state resident, who feels that you qualify for in-state residency, request a determination through the North Carolina Residency Determination Service.
In addition, the following categories of students are not eligible for the Fixed Tuition Program: continuing education students; students currently enrolled in a cooperative innovative high school/early college, consortium, or dual-enrollment program; second degree seeking students; readmits who are not granted an appeal; non-degree seeking students; UNC Online, World Language; and graduate and professional students.
The eligibility period begins for first-time or transfer students upon enrolling at UNCW for the fall or spring semester as a degree-seeking undergraduate. Semesters in which students completely withdraw from the institution before the completion of the term will be counted in the designated fixed-tuition time period.
The eligibility period begins for first-time or transfer students upon enrolling at UNC Wilmington for the fall or spring semester as a degree-seeking undergraduate. Semesters in which you completely withdraw from UNCW Wilmington, before the completion of the term, will be counted in the designated fixed-tuition time period.
Transfer students will receive fixed tuition for a prorated time period, based on credits accumulated at the transferring institution(s). Every 15 transfer credit hours accepted will count as one semester against the number of semesters in the predictive tuition period.
UNC Wilmington continuing students enrolled on the effective date (fall 2016 term) will received fixed tuition for a prorated time period. Previously enrolled terms will be subtracted from the maximum eight semesters to determine the prorated terms remaining under the Predictive Tuition program.
Yes, for the purposes of the Predictive Tuition program, non-enrollment in any fall or spring semester would constitute a break of attendance. Discuss potential conflicts with your academic advisor prior to any decision that might result in a break of attendance. You are not required to be enrolled during the summer term(s) to maintain continuous enrollment.
No. Semesters spent in a study abroad program while continuously enrolled will count against your remaining tuition period, as would any other semester.
Students who have interrupted continuous enrollment may petition for a waiver to retain initial fixed tuition under the following conditions:
No retroactive changes will be approved. A waiver applies to the current or a future semester. Contact the Office of the Registrar for more guidance.
In the event you are suspended for disciplinary reasons, you will incur a break in attendance. A break of attendance means that upon your re-enrollment, you will be assessed tuition at the current rate in place at for the returning term. At that point, you will once again lock into your tuition at the new rate until you reach the eight-semester maximum.
Payment plan installments will automatically be adjusted to reflect all charges and payments posted to your student account as of that date. The monthly installment amounts will be adjusted up or down as your account balance changes.
Any time you have new charges such as tuition, housing, dining, or other costs, your plan installment amounts will go up. Any time you have payments, authorized, or disbursed financial aid, or other credits, your installment amounts will go down.
Any new charges or aid will be distributed evenly across your remaining installments.
You can make payments of any size toward your next installment at any time. If you would like to make a partial payment toward your next installment, you can go under the Payment Plan tab, select "Pay Next Installment" and then enter the amount you want to pay into the payment box.
You will still get an email reminder about the remaining installment amount owed when it's due. If you paid an installment in full more than one week prior to the due date, you may still owe for that installment if new charges are added to your account.
No, a payment plan can be used by any registered student with current term charges.
Any charges that are posted to the student account during enrollment are factored into the installment amount. Please note that during the semester if a new charge has been approved by the VCBA to reflect on the student account the charge will not be included in your original plan due to you already being enrolled.
It will be the student or authorized users’ responsibility to either manually include in monthly payments or to pay outside the plan.
Payments through any method will reduce your plan amount automatically. All payments, including those made outside of the plan, will be applied to your payment plan.
Any payment you make toward an item on your plan (tuition, housing, etc.) will go toward your next plan installment.
No, all charges posted to the student account are factored in the installment amount.
No, you are only allowed to sign up for a plan for the current term. You must re-enroll for the next term if you are interested in a payment plan.
Installments will be updated daily if you have any new charges/credits on your student account. Installments will not be updated for the one week prior to installment due dates to allow students ample notice of the upcoming installment amount due.
New charges and credits during this 7-day period will automatically be applied to the next installment(s) after the payment due date.
Whenever a new charge or credit is applied to your account, your payment plan installments will be adjusted within 24 hours. However, your installments will not recalculate within 1 week prior to each installment date.
You will receive an automatic email notification each time the installment amounts are recalculated.
Partial payments will be applied to the next payment installment and will pay down one installment before being applied to the next (if applicable). Missed payments will be shown as late and will need to be paid off immediately as missed payments may cause registration, transcript, and diploma holds to be placed on your student account.
Yes, set up your authorized users in E-bill. The tab is located at the top of the page. This provides access to parents, grandparents, or anyone who you want to have access to your account information. If you do not pay your bill yourself then this is an important part of the set-up process.
Authorized users will be able to view, pay and receive email notification of due dates and reminders on your billing activity. They may also print a copy of your current bill.
No, there is only one plan per student per term.
Students and authorized users will receive a bill for “Informational Purposes Only” at the beginning of each month. An email will be sent 7 days prior to the installment due date, making you aware of the amount due on the installment due date.
Please note: The email is only generated to the person that sets up the plan, student, or authorized user, not both. If you set up scheduled payment during the TealPay enrollment, an email is sent 3 days prior to the installment due date reminding you of the scheduled payment and that amount that is due.
Any charge posted to the student account for the current term is factored in the installment amount. The TealPay due dates must be followed. Future term charges cannot be included in a payment plan (i.e. Summer charges added during the Spring term cannot be included in the Spring payment plan).
No, due dates are final. Try to anticipate charges that may not be included in your plan when it is set up as occasionally charges may post to the account later (i.e. student adds classes, signs up for meal plan, changes dorm, financial aid adjustments, etc.)
Please note: If payments are not paid on or by the installment due date, your classes are subject to cancellation.
No, you will have to pay the enrollment fee, plus the down payment based on the balance on the account at sign-up. When the scholarship is posted your future monthly installments will be reduced equally.
If you would like to cancel your plan contact an administrator or call (910) 962-4281 (option 5). There are no early termination fees. Plans can only be canceled if the account is paid in full, if the current term balance is zero, or there is a credit balance.
If you are removed from the Teal Pay payment plan you are responsible for any additional charges.
If your down payment or any installments have been returned for insufficient funds or the installments due are not paid before the current bill due date.
Tuition rates, including differential tuition, will be assessed per credit hour starting Fall 2021. Tuition rates will no longer be assessed using stair-step levels.
Differential tuition will be reflected separately starting Fall 2021, where as in previous billing methods it was added to the base tuition and reflected as one line on your bill.
The per credit hour model will be used for both tuition and fees.
Undergraduate students enrolled in Distance Education programs will be charged the same tuition as students enrolled in main campus programs up to 12-credit hours. No additional tuition or differential tuition will be charged for hours enrolled beyond 12-credit hours per Fall or Spring semester.
Graduate students enrolled in Distance Education programs will be charged the same tuition as students enrolled in main campus programs up to 9-credit hours. No additional tuition or differential tuition will be charged for hours enrolled beyond 9-credit hours per Fall or Spring semester.
Fee rates for students enrolled in main campus programs are being converted to per credit hour.
Students enrolled in Distance Education Programs will be charged the Education and Technology Fee, the Campus Security Fee, and the Student Government Association Fee per credit hour.
Previously, tuition (excluding Distance Education) was assessed using the “stair-step” approach. Meaning, tuition was charged flat rates for ranges of credit hours up to the full-time enrollment level of 12-credit hours for undergraduates and 9-credit hours for graduates for Fall and Spring.
Now, tuition (including differential tuition) will be charged one rate per each credit hour up to the full-time enrollment levels. The per credit hour rates will be equal across all methods of instruction.
Similar to tuition, fees rates are also being converted to per credit hour. Students in Distance Education programs will be assessed a fee for the Student Government Association in addition to the Education and Technology Fee and Campus Security fee that they have historically been charged.
The per credit hour rates are calculated by dividing the current full time fee rates by the full time enrollment levels of 12 (undergraduate) and 9 (graduate) credit hours for the Fall and Spring semesters.
The per credit hour rates are calculated by dividing the current annual full time tuition rates by 24 hours for undergraduates and 18 hours for graduate students (the annual full time enrollment levels, Fall and Spring only).
This concept was applied to each resident and non-resident undergraduate and graduate annual tuition rate to calculate the respective per credit hour tuition rate for each group. If you have questions about the tuition rates please email us.
All students are impacted by this change. Any student eligible for the NC Fixed Tuition guarantee where the change from the stair-step model to the new per credit model results in a higher tuition bill will receive a Fixed Tuition Benefit transaction reflected on their student account.
This benefit will ensure that the few students’ tuition bills that are negatively impacted by the elimination of the stair-step will be held harmless by the change in the billing model.
Undergraduate students who qualify as a resident for tuition purposes and meet other eligibility criteria are included in the NC Fixed Tuition Program. No action is required on the student's behalf to receive this adjustment. To check your status, follow the steps below:
Any student eligible for the NC Fixed Tuition guarantee where the change from the stair-step model to the new per credit model results in a higher tuition bill will receive a Fixed Tuition Benefit transaction reflected on their student account.
This benefit will ensure that the few students’ tuition bills that are negatively impacted by the elimination of the stair-step will be held harmless by the change in the billing model.
Although the Distance Education tuition rates were previously charged at a per credit hour rate, the rates will be changing in Fall 2021. Prior to Fall 2021, tuition for students enrolled in Distance Education programs were charged at a different rate than those enrolled in Main Campus programs.
Starting in Fall 2021, the tuition rate for Distance Education students will be the same as the rate for main campus students, based on student-level (undergraduate or graduate) and residency.
Students enrolled in Distance Education programs will be charged the Student Government Association fee, as well as the Education and Technology Fee and Campus Security fee that they have historically been charged.
Previously, Distance Education tuition was not capped at any level. Starting in Fall 2021, tuition will be capped at the full-time enrollment levels of 12-credit hours for undergraduates and 9-credit hours for graduate students per Fall and Spring semester.
For example, a graduate student enrolled in a Distance Education program taking 12-credit hours will only be charged for 9-credit hours in Fall 2021.
Please visit the Office of the Registrar’s website to learn how to navigate SeaNet and determine the campus designation for your program.
If you have question about your program category, email the Registrar.
The form 1098-T is a statement that colleges and universities are required to issue to certain students. It provides the total dollar amount paid by the student for what is referred to as Qualified Tuition and Related Expenses (QTRE) in a single tax year.
The 1098-T form is used by eligible educational institutions to report information about their students to the IRS as required by the Taxpayer Relief Act of 1997. Eligible educational institutions are required to submit the student's name, address, and taxpayer's identification number (TIN), enrollment and academic status.
Beginning with 2003, educational institutions must also report amounts to the IRS pertaining to qualified tuition and related expenses, as well as scholarships and/or grants, taxable or not. A 1098-T form must also be provided to each applicable student.
This form is informational only. It serves to alert students that they may be eligible for federal income tax education credits. It should not be considered as tax opinion or advice. While it is a good starting point, the 1098-T, as designed and regulated by the IRS, does not contain all of the information needed to claim a tax credit.
There is no IRS requirement that you must claim the tuition and fees deduction or an education credit. Claiming education tax benefits is a voluntary decision for those who may qualify.
All domestic UNCW students who were officially registered and taking courses for academic credit in at least one of the following semesters will be sent the 1098-T if the payments made for qualified tuition and fee charges were posted to the student’s account during the calendar year 2023. This may include payments made for the following semesters.
Students who registered and made payments for QTRE in calendar year 2023. Students who make payments of QTRE for Spring 2024 in calendar year 2023 will have those payments included in Box 1 of their 2023 1098-T form.
In addition, students who had adjustments to prior year tuition and fee payments, charges or scholarship awards during calendar year 2023 will be sent the 1098-T even if they were not enrolled for the semesters above.
Please note: It is up to each taxpayer to determine eligibility for the credits and how to calculate them.
Yes. Section 6050S of the Internal Revenue Code, as enacted by the Taxpayer Relief Act of 1997, requires institutions to file information returns to assist taxpayers and the Internal Revenue Service in determining eligibility for the American Opportunity and Lifetime Learning education tax credits.
What educational expenses are considered as qualified tuition and related expenses?
Included:
Not Included:
For more information about qualified educational expenses please read Publication 17 (2021), Your Federal Income Tax.
While it is a good starting point, the 1098-T, as designed and regulated by the IRS, does not contain all of the information needed to claim a tax credit. Most of the information needed must come from the student's personal financial records of what the student paid during the calendar year.
Payment transactions can be viewed in E-bill. Additionally, each taxpayer and his or her tax advisor must make the final determination of qualifying expenses.
Yes. Loan funds should be considered in the same manner as cash payments when calculating a American Opportunity or the Lifetime Learning Tax Credit or the Higher Education Tuition and Fees Deduction.
However, any scholarships, grants, or other non-taxable aid must be deducted from the amount of qualified tuition and related expenses paid. The credit is claimed in the year in which the expenses are paid, not in the year in which the loan is repaid.
No. You cannot claim a credit for the amount of higher education expenses paid for by tax-free scholarships. For more information, please visit the IRS website.
No. The address shown on Form 1098-T is irrelevant for IRS income tax filing purposes. The single most important information on the form is your Social Security Number. Please call (910) 962-4281 if the SSN on your 1098-T is incorrect.
The address where your 1098-T was mailed can be viewed on SeaNet by clicking on "Student Services & Financial Aid."
If you did not receive a 1098-T due to a change of address, please check if it was returned to the Student Accounts Office located in the Warwick Center or call (910) 962-4281.
Please be advised that UNCW will not mail any duplicates.
You can access your 1098-T form in e-Bill via MySeaport.
Please note: The 1098-T is not submitted with your tax return so printing your 1098-T information from E-Bill will suffice.
A breakdown of your 1098-T amounts are on SeaNet for current students.
UNCW is not required to file Form 1098-T with the IRS for international students who are not US residents for tax purposes (nonresident aliens). This is because nonresident alien students who file a tax return on Form 1040NR or Form 1040NR-EZ are not eligible to claim education tax benefits.
However, UNCW is required to file Form 1098-T with the IRS for international students who are permanent residents (“green card” holders) or resident aliens for tax purposes based on the substantial presence test. UNCW does not have all of the information that is needed to determine if an international student is a resident for tax purposes.
Thus, 1098-T Forms are issued to all students, including international students who may or may not be eligible for an education tax benefit.
If you have additional questions regarding your 1098-T tax form, please email us or call (910) 962-4281.
Please note: Please be advised that UNCW is prohibited from providing legal, tax, or accounting advice to students and we are not responsible for any use you make of this information.
A cancellation is when all enrollment is ceased prior to the first official day of classes for the term. No tuition or fees are charged, but other charges related to attending the University are the responsibility of the student.
Certain graduate professional programs carry a differential tuition, or “premium,” in addition to the regular graduate tuition. This increased tuition charge is used to maintain & enhance the excellence of the program while assuring access to them.
For fee-charging purposes, a distance education program is one where 80% or more of the direct instruction of the program is delivered through distance education or off-campus means.
A drop is initiated through Seanet and removes one or all classes from the student’s course schedule before the end of the ADD/DROP period each term. Dropping a course during the drop/add period may result in a reduced tuition charge, if the drop reduces total hours to below the full time credit hours of tuition; 12 for UG and 9 for GR. Dropping a course after the last official day to drop a class during the term will not reduce tuition.
Holds can be added to a student account by multiple office for a variety of reasons. The goal is to restrict activity to get the student to take action or reach out to the initiating department. Most holds refer to a block of requested transcripts, diplomas or transcripts because of an unpaid overdue balance.
OAP students have a hold preventing enrollment in the TEALPAY PAYMENT PLAN. Good holds can be added to prevent a non-pay drop in case of a pending 529 payment.
Accounts not paid by the due date.
An equal tuition rate for main campus & distance education programs/courses. Tuition (including differential tuition) will be charged one rate per each credit hour up to the full-time enrollment levels. The per credit hour rates will be equal across all methods of instruction.
Students are dropped for non-payment after the first and second bills of the term. Student Accounts works closely with the Registrar to allow these students to maintain their existing course schedule if certain criteria are met. Students get an email detailing the steps to follow in order to be reinstated and the time period usually last 1-3 days.
Previously, tuition (excluding Distance Education) was assessed using the “stair-step” approach. Meaning, tuition was charged flat rates for certain ranges of credit hours up to the full-time enrollment level; 12-credit hours for undergraduates & 9-credit hours for graduates. The "stair step" tuition rates were applied through Spring 2021.
A monthly payment plan that UNCW students can use to pay their semester account charges. This is an interest-free alternative to paying a bill in one lump sum at the beginning of each term. OAP students are not permitted to enroll in the payment plan.
A withdrawal is removing yourself from one or all classes after the term has started by withdrawing online after the ADD/DROP date has passed. If the withdrawal is effective during the withdrawal refund period, tuition and fees will be reduced according to the withdrawal refund schedule.
Third Party Billing is an agreement between you and a third-party sponsor such as an employer, a military entity, or a corporation in which they will pay some or all your education cost, require a university issued invoice, and do not accept a copy of your student bill.
Note: A family member or entity that does not have an established billing arrangement with the University is not eligible for Third-Party Billing.
New students who are using their VA Benefits for the first time at UNCW must submit the New Military Student VA Benefits Form. Contact the Financial Aid Office for further direction.
Post 9-11 GI Bill paperwork should be submitted to Financial Aid not Third Party Billing.
Active-Duty Military contact thirdpartybilling@uncw.edu
NCDMVA scholarship recipients contact thirdpartybilling@uncw.edu
Most 529 plans require the student/parents to sequester funds from them and are not considered a third-party billing. There are some state 529 plans that are third party billing such as Alabama Prepaid PACT, Florida Prepaid, Illinois Prepaid, Michigan Education Trust, Nevada Prepaid, South Carolina Prepaid, and Texas Guaranteed Plans. If you have one of these plans please contact thridpartybilling@uncw.edu
The sponsor must provide a document that authorizes the university to invoice them for the exact amount and types of charges they are paying for each semester you register for courses. Some examples of these documents are Purchase Orders, Authorizations, Letters, or even an email notification is acceptable if it is from the sponsor and contains the required information.
Tuition insurance allows you to protect your investment in higher education. Tuition insurance can reimburse you for non-refundable tuition, fees, and room and board costs (up to the amount of your policy limits) should you have to withdraw from school for a covered reason.
No, you do not have to purchase tuition insurance. Tuition insurance is completely optional.y.
At UNCW, we know your college education is an important investment and we want to offer you the option to purchase tuition insurance if you’d like to. Effective for the upcoming Spring semester, UNCW has partnered with GradGuard to offer Tuition Insurance Protection to students and their families.
No. UNCW does not profit from the insurance policies.
Tuition insurance can reimburse you for up to 100% of tuition costs, as well as fees, room, and board if you need to withdraw from school for a covered reason.
The cost of coverage is 1.25% multiplied by the amount you wish to insure yourself for. For example, $10,000 in coverage = $125.00 GradGuard will walk through a coverage calculator with you to determine recommended coverage amounts.
No. This insurance does not cover adjustments, disruptions or withdrawals due to changes in university operations as a result of COVID-19, such as changes to instruction delivery methods, the availability of housing and dining plans, or other adjustments to campus operations made by UNCW or directed by the UNC System or public officials.
It covers withdrawal from the University for a covered reason, which includes personal illness from COVID-19.
Yes. Depending on the date you withdraw from the University, all or a portion of your tuition and fees may be refundable by the University.
The tuition insurance can reimburse you for nonrefundable expenses, including any tuition and fees that weren’t refunded by the University, room and board, dining, and up to $1,000 of other school expenses such as books and parking.
No. Tuition insurance only covers you when you withdraw from ALL classes during the term for which you purchased tuition insurance.
If you have additional questions, please contact GradGuard at (877) 794-6603.