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Student Account Holds

Students should review their account regularly for balance information and pay any balance promptly to avoid negative consequences which may include student record holds, cancellation of registration, late fees and interest, and debt collection.

Penalties are applied as follows:

  • Students who do not pay by the posted deadline will be canceled from all classes. Tuition and fee charges will be canceled as well, but other charges may remain as an outstanding balance.
  • Students who incur additional charges or have past account balances that are not paid are subject to holds on their student record.

Types of Holds

UNCW account holds include:

  • SA Holds – Are past due holds that are placed on a student’s account when the charges have not been paid by the due date. These holds prevent registration, receiving diploma, and prevents changes to your current schedule. Holds are placed each month the day after the bill due date.
    • Once a hold has been placed on a student’s account, the account balance must be paid in full for the hold to be removed.
    • If you have one of these holds - but you wish to drop or withdraw from a course(s) before the add/drop or withdrawal deadline, you may request to do so by contacting student accounts to suspend the hold while you make the change.
  • BC Holds - Bad Check holds are placed on a student’s account when an electronic checking account payment or a paper check payment has been returned due to NSF, stopped payment, incorrect account information, non-transaction account, etc. 
    • Once a hold has been placed on a student’s account, the returned check amount + returned check fee must be paid in full for the hold to be removed.
    • These holds are not automatically removed and are only removed once a week.
    • If a student has paid the balance in full, per the instructions in the email received, they may reply to the email received regarding the returned payment to have the hold removed immediately.
  • CO Holds - A student’s account will be considered past due and subject to additional collection activities if the student meets the following criteria:
    • Is not currently enrolled at UNCW;
    • Account contains unpaid balances that have been outstanding 30 days or more after the last day of the term or the last day of attendance.

Not receiving a bill or notice will not be accepted as a valid reason for not paying an account.

How to Resolve Holds

The fastest way to remove past due holds is to make a payment online using certified funds (like credit card) in E-bill via MySeaport for students. Students can also remove a past due hold by bringing payment to the Cashiers Office in person with certified funds (cash, certified check, or money order).

SA Holds (past due balance holds) are generally removed within 1 hour of paying the balance in full.

BC Holds are removed once a week. Students may also reply to the email received to have their hold removed once the returned check amount + fee are paid in full.

CO Holds are only removed when the full outstanding balance has been paid in full. Please see our Collections website for how to rectify your collections balance and when holds can be removed. 

Check Your Hold Status

  • Log in to Seanet
  • Click on Banner Self Service
  • Under the Student Services/Student Accounts tab, click the View Holds link