State Health Plan Sends a Message About Hurricane Helene Impact

Our thoughts are with everyone impacted by the devasting effects of Hurricane Helene. The role of the State Health Plan is to make sure that impacted State Health Plan members have access to their benefits if and when they need to use them.  

• Virtual State Health Plan ID cards are available and can be accessed by logging into Blue Connect via eBenefits. This is also available via the Blue Connect app. For assistance with medical benefits, members can call Blue Cross NC Customer Service at 888-234-2416.
• CVS Caremark, the Plan’s Pharmacy Benefit Manager is also available to help those that have been impacted. If members need assistance with their medications, they can call 888-321-3124.
• Aetna, the Plan’s TPA as of Jan. 1, 2025, has offered our members the use of Teladoc services for free during this time. Please see the flyer below and share with employees in the impacted areas.