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Steps for Past Due Invoices

Current 1-30 days past due 31-60 days past due 61-90 days past due 91-120 days past due >120 days past due
Controller's Dept No action needed Mail a past due invoice & make contact with debtor to verify receipt of invoice stamped past due & discuss payment arrangement Collection letter sent Referral to Office of the Attorney General required State offset debt collection (SODCA) and turnover to collection agencies Cannot be written off until one processing cycle through SODCA has occurred (1 yr.) and two unsuccessful attempts by collection agencies
Issuing Dept Department that prepared the invoice is expected to communicate with customer whenever possible to avoid delinquent invoices