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Complaints

Grievance and Appeal Procedures

If you are enrolled in UNCW courses and you have a complaint about your experience other than that covered by the Grade Appeals procedure, please refer to the UNCW Grievance Procedure in the UNCW Code of Student Life.

Office of the Dean of Students
DePaolo Hall Suite 1092
Wilmington, NC 28403
910.962.3119
DeanOfStudents@uncw.edu

If a complaint cannot be resolved after exhausting UNCW's procedure mentioned previously, the student may file a complaint with the following agency:

North Carolina Post-Secondary Education Complaints Unit in accordance with the process [PDF] and form for complaints.

Contact information:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
223 S. West Street, Suite 1800
Raleigh, NC 27603
Phone: 919.962.4550

The University of North Carolina Wilmington (UNCW) is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award bachelor's, master's and doctoral degrees.

Students may submit a complaint to SACSCOC.

Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)
Student Complaints
1866 Southern Lane
Decatur, GA 30033-4097
Email

UNCW SACSCOC Information

SACSCOC website

Students engaged in online learning, residing outside of North Carolina while attending UNCW, who followed the above Complaint Resolution process but whose initial complaint was not resolved to their satisfaction may also appeal to the post-secondary licensing agency in the state in which they reside.

UNCW State Authorization for Online Programs

Students not residing in North Carolina and enrolled in a North Carolina institution that operates under SARA North Carolina may submit complaints to NCSEAA only after completing the complaint process established by the institution attended by the student. We direct you to SARA North Carolina and to the Complaint Process page and SARANC Complaint Form [PDF].

Contact information:

SARA North Carolina
North Carolina State Education Assistance Authority (NCSEAA)
P.O. Box 41349
Raleigh, NC 27629
Phone: 855.727.2162
Alternate Phone: 919.549.8614, ext. 4667

SARANC Website

Email SARA North Carolina

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