FAQs

The first $8 of printing is FREE to all UNCW students. After that, the charge is .06 cents per side for duplex copies, .08 cents per side for single-sided copies, and all color copies are .25 cents per page.

At the beginning of each semester, students will receive a FREE $8 credit to their iPrint account on their UNCW One Card, plus $4 for Summer I and $4 for Summer II.

After your free credit is depleted, funds from your Seahawk Bucks account can be used to pay for prints.

Note: If your free copies are not used during the semester, your iPrint account balance will not carry over and accrue to the next semester.

Note: You are only charged once you release your job at one of our iPrint station locations, not when you upload your file.

If you have a large volume print job, or if you have a different size/color paper preference, iPrint Business Center is also available to assist you in UNCW Library.

The system verifies that funds are available to cover the cost of the job. If you have used all of the free prints on your account, your Seahawk Bucks account will be utilized.

If funds are not available on your SeaHawk bucks account, an "insufficient funds" message will be displayed and the job will not be released until you add money to your Seahawk Bucks account.

There are many options for adding funds to your SeaHawk Buck$ account. Visit the OneCards web site for more information.

If you don’t use all of your free prints this semester, your balance doesn't roll over. At the beginning of each semester, the balance begins again at $8 (or $4 for Summer Session I and $4 for Summer Session II).

Refunds/credits will be allowed for problems with the printers such as paper jams or low toner. Refunds are not permitted for user-induced errors such as misspelled words or printing too many pages. If one of our printers malfunctioned and you would like a refund, please create a help ticket.

If you are connected to the internet you can upload your file to My Print Center and send it to the print queue. Once back on campus, release it at one of the printer locations.

Letter size paper (8.5” x 11”) is the only size available at an iPrint station. The iPrint Business Center can assist you with more options.

International Students: You may need to change your default paper size to 8.5” x 11”. European standard paper sizes (i.e., A4) will not work with iPrint. Please resubmit the job with letter size pages.

Please note that it may not be sufficient to change only the page size setting in the print driver.

Please also change the paper size in the page-setup to letter.

In UNCW Library a bank of computers and a guest iPrint printer has been dedicated for use for UNCW visitors and guests.

The cost is .10 cents per printed page for black & white prints and .25 cents per printed page for color.

Steps include:

1. Purchase a guest card. Guests must purchase a "guest card." You can purchase this from the iPrint card dispenser on the first floor of the UNCW Library.
2. Preview print. Before sending a print request, use the "Print Preview" option under the "File" pulldown menu to assure that you print only the pages you desire.
3. Send to printer. Send your document to the iPrint printer/queue by selecting the "Print" icon or choosing the iPrint printer from the File > Print drop-down menu.
4. Enter username. Enter your username, which is the ID number on your guest card.
5. Name your print job. Enter a name for your job in the space provided so that you can locate it when you go to the release station to release your print job.
6. Print or cancel. After entering your information, press "Print" and your job will be available for 24 hours. After the 24-hour period, your print file will be deleted.
7. Go to the designated iPrint release station. Go to the designated GUEST release station in UNCW Library to release your job.
8. At the release station, login and swipe your guest card. Login to the iPrint program with your guest card number. Leave "password" blank. Swipe your guest card through the card reader.
9. Release your print job. Select your print job from the list and then press the blue Start button.

Please Note: You also have the option of deleting the job. Select the job(s) and press the "Delete" icon at the bottom right of the screen.

If you have anything older that OSX 10.7, you will not be able to download the iPrint driver onto your computer. My Print Center will work with any version of OSX.

If you have an old version of the iPrint driver on your Mac, you must uninstall it before installing the new driver.

Uninstall an old iPrint driver:

• Open “Finder”.
• Click “Go” in the top menu bar.
• Select “Go to Folder”.
• Copy the following path: /Library/Application Support/Pharos/Utilities
• Paste it into “Go to the folder” and then click “Go.”
• A window will open, select the “uninstaller.”
• Select “Pharos Popup”, then click “Continue”, then “Continue” again, then “Done."

If you are experiencing problems with one of the printers such as no toner/paper, error messages, are requesting a refund due to equipment malfunction, or have a general problem with iPrint, please create a help ticket.

If you are experiencing issues with department copiers, requesting copy cards, requesting toner and other issues related to the Convenience Copier Program, please create a help ticket.

If you get an error message when installing the iPrint driver, the best solution is to use My Print Center instead. If you are using an antivirus software, such as McAfee or Norton, it usually requires for them to be uninstalled before the iPrint drivers can install.

Windows Defender does not interfere with the iPrint drivers.

You can release your print job at any iPrint station location on campus.

Microsoft Word, Excel, PowerPoint, Visio, PDF, Images, Text (CSV, RTF & TXT)

If the iPrint printer is asking you to load “executive size paper” when trying to retrieve your print job, you will need to go back into PowerPoint and convert the slides to “letter sized paper” (8.5”x11”).

By default, PowerPoint is configured to set the page size of slides to 4:3 screen ratio, which is “executive sized paper” (540x720) and this page size will not work with iPrint.

After you make the changes in PowerPoint, reload your print job in My Print Center.

• If your card is lost or stolen, you should be reported immediately so that the card may be deactivated. You can report your lost or stolen card by:
   
  • Going online to suspend your card, or by visiting or calling the One Card Office at 962.3560 during normal business hours, or by visiting or calling University Police at 910.962.2222 if outside normal business hours.
    
    
• If you have forgotten your UNCW One Card, you can go to the iPrint Business Center located on the first floor of UNCW Library during our normal business hours and print and pay for your print jobs.
  
  
• You also have the option of purchasing a temporary guest card from the iPrint card dispenser on the first floor. With a guest card, the printing cost is black and white. 10 cents per side and color. 25 cents per side.

• Create a help ticket
• Send us an email
• Call us at 910.962-3697
• Visit us at the iPrint Business Center in UNCW Library on the 1st floor

If you decide you don’t want your print my job, it will be automatically deleted in 24 hours and no charges will be made. You are charged only when you actually release the job at the printer.

In keeping with the UNCW sustainability effort, all iPrint black & white printing will default to double-sided printing (i.e., printing on both sides of a sheet of paper) to support environmental stewardship and because it is less expensive.

Each side is considered one page at .06 cents per side; therefore, one sheet with two printed sides will cost .12 cents.

If you are required to print single-sided, simply select the single-sided. The cost will be .08 cents per page. Color printing is .25 cents per page.