Follow us on TwitterTeleworking Resources
Welcome to our new teleworking page. ITS has redesigned this page with you, our campus community, in mind. Our goal is to help you quickly find solutions for all your teleworking needs, whether they are for work or learning.
- What tools are there to help me telework?
In the event you need to work or take classes remotely, here are some tools to help facilitate your needs and keep you connected. - I don't know which tools I need for teleworking.
Not sure what tool you should use? Not a problem. Check out our menu to find solutions for every work and / or learning function.
Choose a Teleworking Tool
Please click on any of the tools below, and the information will appear below the grid.
- Safety
and
Security - UNCW Office
Phone and
Voicemail - OneDrive
for
Business - Canvas:
Learning Management
System (LMS) - Horizon:
Access UNCW
Software - Echo 360:
Stream, Record
and Edit Videos - SharePoint
Online - Microsoft
Teams - Zoom:
Collaborative
Meeting Tool - VPN:
Virtual Private
Network - Office
365 - Teleworking
Knowledge
Base »
Working Safely and Securely
Since you will not be protected by some of the security controls delivered on-campus, such as our firewalls and browsing protection, we urge you to maintain good security practices when working remotely.
Here are our recommendations:
- Avoid using open or public (unencrypted) Wi-Fi for university business.
Why? Check out this helpful article: What’s Wrong with Using Public Wi-Fi? - Ensure all devices you use are up to date and have antivirus installed.
- Never provide your password to anyone or share your account access.
- Maintain the appropriate separation of UNCW data and your personal devices, especially sensitive or business critical data.
- Keep you university data on the appropriate resources (UNCW OneDrive or SharePoint).
- Use your UNCW email account or the UNCW Teams application for business communication - do not use your personal accounts for university business communication.
- Use SharePoint online or OneDrive to control access to UNCW data.
- Watch your email for TAC phishing alerts & security communications.
*Please stay vigilant for phishing or malicious attacks. We expect to see an increase in attacks during this time. - Please slow down and be mindful before you click on a hyperlink.
- If you see anything suspicious, please let us know so that we can give your report immediate attention.
- Please send any suspected phishing emails to phishing@uncw.edu
- For anything else, please contact the TAC or itsecurity@uncw.edu
Office 365
Office 365 is an integrated suite of apps and services, designed to help you get work done. Get apps like Word, Excel, PowerPoint, Teams, Outlook and more.
How can this help me telework?
Here are just a few things you can do with Office 365 while teleworking:
- Access apps like Word, Excel, PowerPoint and more!
- Access your Outlook email.
- Collaborate in Microsoft Teams, the new hub for teamwork where you can chat, organize meetings and share files.
- Save files to OneDrive with one terabyte of online storage, allowing access across devices and on the go.
Resources and Help
Learn More:
Get Help:
Resouces:
Horizon
Through Horizon, you can access UNCW software by using a PC, Mac or mobile device. This is a secure, private cloud for the UNCW campus community.
How can this help me telework?
- VPN is not necessary to use Horizon.
- You may view your Remote Desktop on Horizon.
- You can connect to Banner, SSRS Reporting, Chrome River and other services and use the OCI Google Chrome Browser to access these services.
- You can access virtual UNCW desktops.
- You can access UNCW software and applications:
- ARC
- EMS
- Microsoft Excel, Word, OneNote, PowerPoint, Outlook, Publisher, Word
- Web Browsers: Firefox, IE, Chrome
- Maple
- KaleidaGraph
- MATLab
- And more!
Resources and Help
VPN
*Important Message: Not all teleworkers need to use VPN services to perform their work or learning functions. Most UNCW services are Web-based and can be accessed through a Web browser or Horizon. In the event that you do need to use the UNCW VPN to perform a work or learning function, please disconnect from the UNCW VPN as soon as you complete your task.
VPN is not needed for the following services:
- Horizon
- Outlook Email / Office 365 Email
- Canvas
- OneDrive
- SharePoint Online
- Microsoft Teams
- Echo 360
- Zoom
- Office 365
- ImageNow
- Cascade
- mySeaport
- SeaNet
The VPN (Virtual Private Network) allows you to access and use the UNCW computing services from off-campus locations as if you were on campus.
How can this help me telework?
- Use Remote Desktop. If you have applications installed on your on-campus workstations you can use VPN to access your on-campus machine or, as an alternative, you can use Remote Desktop through Horizon.
- Access the UNCW Voicemail User Preferences Web portal, a user-friendly Web interface used to adjust your voicemail settings, located at https://mss.uncw.edu/user. (more)
- You can use VPN to access/edit your personal (people.uncw.edu), student (student.uncw.edu) or student organization (student.uncw.edu/org/) website.
- Connect to Banner, SSRS Reporting, Chrome River and other services.
- You can also connect through Horizon and use the OCI Google Chrome Browser to access these services.
- Sammy / Timmy: Instead of Sammy / Timmy we strongly recommend you use OneDrive, cloud storage that lets you securely store, access and protect your files; however, in the event you need to access a file on Sammy or Timmy you will need to use VPN.
Resources and Help
Get Help:
SharePoint Online
Important Message: We are currently in the process of converting all areas at UNCW to SharePoint Online. We anticipate that project being completed around September of 2020. (more)
SharePoint Online is a secure cloud-based collaboration tool to store, organize, share and access information from any device. All you need is a Web browser, such as Firefox, Chrome, Safari, Microsoft Edge or Internet Explorer.
How can this help me telework?
- Store departmental data for all team members to access in a central location
- Permits simultaneous editing of documents. No need to check-out documents because another user is editing it.
Resources and Help
Access:
- To access, go to your UNCW email (https://mail.uncw.edu), log in with your UNCW credentials and click the “App launcher” button in the top left of the screen to find the link to SharePoint.
Learn More:
Get Help:
- Training Videos (Microsoft website)
- Help & Learning (Microsoft website)
Microsoft Teams
Microsoft Teams is a collaboration app that helps your team stay organized and have conversations, all in one place. Teams is a hub designed specifically for teamwork that creates an open, fluid and digital working environment allowing users to chat, hold meetings, share documents and more!
*Please note that for online meetings ITS recommends Microsoft Teams instead of Zoom.
How can this help me telework?
- Using Teams you can collaborate with faculty, staff and students from any location with an Internet browser. It is a great way to hold meetings.
- You can upload and find files and can chat with fellow workers and students.
- You can keep in touch and stay productive with Teams even when you're working remotely.
Resources and Help
Access:
- To access, go to your UNCW email (https://mail.uncw.edu), log in with your UNCW credentials and click the “App launcher” button in the top left of the screen to find the link to Teams.
Learn More:
- Microsoft Teams training (Microsoft website):
- Instructor Led Training
OneDrive for Business Information
OneDrive is the Microsoft cloud service that lets you securely store, access and protect your files; share them with others; and get to them from anywhere on all your devices. OneDrive is file storage. Think of it as a hard drive in the cloud.
How can this help me telework?
- VPN is not necessary to use OneDrive.
- Your OneDrive can be accessed anywhere on any device as long as you have an Internet connection.
- You can share your files with colleagues.
Resources and Help
Access:
- To Access OneDrive, visit https://mail.uncw.edu, log in with your UNCW credentials and click the “App launcher” button in the top left of the screen to find the link to OneDrive.
Get Help:
Learn More:
- OneDrive training (Microsoft website):
Canvas
Canvas is a Learning Management System (LMS) used for online, face-to-face and hybrid classes.
How can it help me telework?
For Faculty:
- Canvas allows you to build courses easily in an online format.
- You can convert class content to an online course visible to students anywhere with an Internet connection.
For Students:
- There's a mobile app! The ability to use Canvas on a smartphone or tablet is a significant advantage for students who are learning remotely.
- Students can take a proactive approach to group work while in various locations, sharing documents and hosting discussions all within Canvas.
- The calendar tool helps students stay organized, displaying assignments and due dates across all active courses.
Resources and Help:
Learn More:
Get Help:
- 24/7 support provided by Canvas via email, live chat or phone
- Faculty support: 1-833-395-9054
- Student support: 1-833-395-9053
Zoom
Zoom is a collaborative meeting tool for Web conferencing, online meetings and synchronous Distance Education classes. Since the technology is accessible from any device or location, students, faculty and classrooms can meet in any possible configuration. Please note that for online meetings ITS recommends Microsoft Teams instead of Zoom. If you choose to use Zoom for your meetings, please review the information on this page.
Zoombombing: The New Internet Troll
UNCW and ITS take Zoombombing seriously. To report any issues of Zoombombing, submit an ITS Request or contact the Technology Assistance Center at 910.962.HELP (4357) or uncw.edu/tac. (more)
UPDATE: Zoom updates automatically to the most recent version. These updates occur automatically at regular intervals. For more information regarding Zoom security, and the measures they have taken to ensure privacy, please visit: https://zoom.us/docs/en-us/privacy-and-security.html
How can this help me telework?
- Zoom offers a simplified and intuitive interface which makes it easy to use.
- You can use Zoom remotely to set up online meetings, classes and more for groups of people, or even one-on-one communication.
- Zoom has built-in collaboration tools that allow participants to share their screens simultaneously while online.
- Zoom has single sign-on access, so all students, faculty and staff can launch the platforms from anywhere using their UNCW user name and password.
- You can integrate your Zoom account with Echo360 to back up Zoom video recordings in a place with unlimited storage and more editing features.
Although Zoom can record meetings, Zoom storage is limited; therefore, we have integrated Zoom with Echo360, which has unlimited storage, to give you the best recording experience possible. To integrate your Zoom recordings, please activate your Echo360 account and it will be used to store all Zoom and Echo360 recordings. View our knowledge base article, How do I Integrate my Zoom Recordings into Echo360?, for more information.
Resources and Help
Access:
- To access, visit https://uncw.zoom.us/signin and sign in using your UNCW Office 365 Account.
Get Help:
- Zoom Help Center
- UNCW Zoom Knowledge Base
- UNCW Zoom FAQs
- How do I get Closed Captioning for my Echo360 and Zoom Course Videos?
- How do I Help Prevent Zoombombing?
Learn More:
UNCW Office Phone and Voicemail
Below you will find recommendations and tips to keep you connected to your campus telephone extension and voicemail account while teleworking.
How can this help me telework?
Retrieving / Accessing Voicemail Messages:
- Your voicemail messages are retrievable from a personal phone. (more)
- A copy of your voicemail is sent to your UNCW email where you can listen to, forward or delete it, among other options.
Voicemail Settings Web Portal:
- Conveniently edit your voicemail settings through the User Preferences Web portal, a user-friendly Web interface located at https://mss.uncw.edu/user
*Please note: You will need to use the UNCW VPN to access this Web portal. - Easily update, review, or record a new voicemail greeting through the web portal.
- You can set up the "Notify Me" feature to receive notifications when there is a new voicemail in your email inbox. You may also receive text messages to your smartphone, or from a system generated call-out to contact numbers of your choosing.
Resources and Help
Get Help:
- Forgot your password? If you forgot your voicemail password and need to reset it, please submit this ITS Request: Voicemail Services
- FAQs for UNCW Voicemail
- View all phone and voicemail knowledge base articles.
- Submit an ITS Request for phone or voicemail assistance.
Learn More:
Echo360
Echo360 is your video streaming platform with unlimited storage and robust editing features. It is a place to record and store videos for asynchronous viewing. Individual Echo360 accounts are available to all faculty, staff and students, enabling them to create, edit and manage their own content from any device or location. Think of Echo360 like YouTube, only more private because only UNCW faculty, staff and students can get accounts.
How can this help me telework?
- It allows faculty, staff and students to record videos that can be viewed online.
- Echo360 is integrated with Canvas for ease of use.
- Any class, meeting or special event can be recorded, archived and made available to students and distance learners.
- Echo360 has single sign-on access, so all students, faculty and staff can launch the platform from anywhere with an Internet connection using their UNCW user name and password.
Resources and Help
Access:
- To access, visit office.com and sign in using your UNCW Office 365 Account.
- Click on the "App Launcher" in the upper right corner, select "All apps," then click on "Echo360" located in the "Other" category.
Get Help:
- Echo360 Help Center
- UNCW Echo360 Knowledge Base
- UNCW Echo360 FAQs
- How do I get Closed Captioning for my Echo360 and Zoom Course Videos?
Learn More:
Choose a Category
Please click on any of the categories below, and the information will appear below the grid.
List of tools to help faculty telework:
Additional information for faculty can be found at Keep Teaching (uncw.edu/keepteaching).
List of tools to help staff telework:
List of tools to help students telework:
Additional information for students can be found at Keep Learning (uncw.edu/keeplearning).
List of tools to help with file storage:
List of tools to help with meetings and interactive classrooms:
Personal, Student & Student Org Websites
Personal Web space is provided for faculty, staff and students on the uncwpeople (people.uncw.edu; faculty and staff) and uncwstudent (student.uncw.edu; students) Web servers. Student organizations are also provided Web space on the uncwstudent server (student.uncw.edu/org/).
How do I access this resource while teleworking?
- In order to edit or upload files to your personal, student or student org website you will need to connect to the UNCW VPN.
Resources and Help
SSRS Reporting
SQL Server Reporting Services (SSRS) is UNCW's centralized reporting tool. This service allows appropriately credentialed individuals to gain access to relevant data via a Web browser.
How do I access this resource while teleworking?
SSRS Web reporting portal access:
- We recommend using Horizon to open up a OCI Firefox, OCI Google Chrome or OCI Internet Explorer browser. From there you can navigate to the UNCW Faculty & Staff homepage and click the SSRS Web Reports link.
- After generating reports please disconnect from the Horizon server in the upper left window before hitting ‘X’ to close the window.
Report developers have two options:
- Use Horizon to Remote Desktop into your work machine and access the SSDT reporting tool.
- Use VPN to access campus data.
* Please note: If your primary work machine is a laptop, which is now off campus, you must use VPN.
Resources and Help
Banner
Banner is UNCW's central enterprise resource planning (ERP) system. With ties into most major functional areas, Banner supports Finance, Student, Financial Aid, Housing, Payroll, HR and many other processes.
How do I access this resource while teleworking?
Banner Access:
- We recommend using Horizon to open up an OCI browser (e.g., OCI Google Chrome) and navigate to Banner resources as usual.
- After usage is finished, please disconnect from the Horizon server in the upper left window before hitting ‘X’ to close the window.
Samba Shares:
- Use the OCI File Explorer in Horizon and navigate to samba shares.
*Please note: If you map a drive during the current session it will be saved across sessions.
