$30 Diagnostics
A comprehensive hardware and software system check, taking approximately 24 hours to complete. This diagnostic fee is required for all computers checked in for services.

$50 System Reload  (Virus or Software Corruption Problems)
Completely wipe computer’s operating system and reload it. This erases all files and programs from computer which is necessary sometimes if the computer's operating system is severely corrupt. 

$50 Data Recovery
Recover all data such as music, pictures and documents. Programs/software are not recoverable (e.g. Microsoft Office, Adobe Photoshop, etc).

$160-$210 Hard Drive Replacement 

• $80 1 Terabyte Hard Drive (standard hard drive that we keep in stock)
• $50 System Reload
• $50 Data Recovery (optional)

Most manufacturer warranties, such as Applecare, do not cover accidental damage so we recommend you purchase a laptop protection plan for your computing device. Safeware covers accidental damage due to incidents such as drops, liquid spills, cracked screens, mechanical failure and power surges.

VISIT OUR SAFEWARE INFO PAGE

UNCW offers Microsoft Office for FREE to the campus community. Download it here.  If you need assistance call the Technology Assistance Center (910) 962-4357.

UNCW offers Adobe Creative Cloud for FREE to all current UNCW students download it here. If you need assistance call the Technology Assistance Center (910) 962-4357.