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ITS Request System
The ITS Request System is a web-based tool, accessible at uncw.edu/tac, that provides an easy way for you to request IT support and services, to find answers to your IT questions and to help resolve your computing problems as quickly as possible. Submitting tickets online ensures expedited routing to the appropriate areas.
The ITS Request System is comprised of the ITS Service Catalog and the ITS Knowledge Base which are accessible through the Technology Assistance Center’s (TAC) homepage.
ITS Service Catalog
The service catalog is a menu of all the campus technology which ITS helps to support. To submit a ticket, browse the services to find the one that relates to your question, then select the “Submit a Ticket” button.
ITS Knowledge Base
The knowledge base provides “self-help” solutions without generating a ticket. Browse through the collection of articles to troubleshoot your technology issue.
Improvements
At Information Technology Services we will continue to improve the ITS Request System for our campus community. Over the next year, we plan to improve the knowledge base and consolidate services, with even more enhancements in the future!
Feedback
Your opinion is valuable to us and will help ensure that the ITS Request System not only works for you but also for your fellow Seahawks. Please visit the TAC homepage to provide feedback: uncw.edu/tac
