Institutional Research and Planning

Institutional Effectiveness:  
Surveys with Qualtrics

What is Qualtrics?

Qualtrics is a web-based survey and data collection tool for creating and conducting online surveys.  It can be used to conduct research, departmental surveys, academic surveys, etc.  This tool is available at no charge to UNCW faculty, staff and students according to the Standard Operating Procedures.

How do I request a Qualtrics Account?

To request an account, please email If you are a student, please provide a brief description of your project and the name of your faculty/staff collaborator or advisor (if applicable).

Qualtrics Support

Support for UNCW Qualtrics users is available through the Qualtrics Support Center and the UNCW Office of Institutional Effectiveness. See below for information about how to get help.

Update: As of May 13, 2019, users will need to login with your current Qualtrics username and password to submit a support ticket or chat with a Qualtrics support representative. Please use the "Forgot your password?" link if you have forgotten your current Qualtrics credentials.

After logging in, Qualtrics support can be reached 24/7 via email, phone (1-800-340-9194), and chat.

Or, for local support during normal business hours, you may:

  • Email
  • Call Zach Morgan, Research Associate, at ext. 2-7584.
  • Stop by during designated support hours: Thursday 3PM - 5PM in Administrative Annex Room 2038.


On-Demand Video Tutorials

  1. Getting Started with Qualtrics Video
  2. Advanced Survey Techniques
  3. Get the most out of your survey results..

Helpful Guides for Building Quality Surveys

  1. Determining Sample Size
  2. 7 Tips for Writing Great Questions
  3. Import & Export Surveys
  4. Print a Survey