iPrint Services

How to Install iPrint Drivers

Although My Print Center is the easiest and fastest solution to printing on campus, there is still the option to install the iPrint drivers on your computer. Printing with the iPrint drivers can only be done while connected to Hawk WiFi on campus. If you are off-campus, you will need to be connected to the UNCW VPN

Installing iPrint Drivers on Windows


  1. Connect to "hawkwifi."
    *Do not connect to "seahawkguest."
  2. Click each button below to download the iPrint drivers to your computer:
  3. Go to the downloads section of your browser and click on each file.
  4. A message will appear saying that Windows has prevented an unrecognized app from starting. Click “More Info” and then “Run anyway.”
  5. A message will appear saying “Do you want to allow this app to make changes to your device”, select “Yes.”
  6. Follow the prompts and then click “finish” to complete the installation.
  7. Once installed, iPrint will show up as an installed printer on your device.

*Please Note: If you have an antivirus program, such as McAfee, installed on your computer, you might receive an error message when installing the drivers. Please see the question, "Why am I getting an error message when trying to install the iPrint driver?" on the iPrint FAQs for more information. 

Installing iPrint Drivers on Macs


  1. Connect to "hawkwifi."
    *Do not connect to "seahawkguest."
  2. Click the button below to download the iPrint driver to your computer:
    *Please Note: This will download a file called "popup-9.0.10.dmg."
  3. Go to the downloads section of your browser and double-click “popup-9.0.10.dmg” to begin the installation.
  4. Double-click the package “Popup.pkg.”
  5. Follow the prompts and then click “Install.”
  6. When prompted for a password, use the password that you use to unlock your computer (not your UNCW password).
  7. When prompted about moving the Pharos Popup client, choose to “move to trash”.

*Please Note: If you have an old version of the iPrint driver on your computer, you must uninstall it before installing the new driver. See the following question, "How do I uninstall an old version of the iPrint driver on a Mac before I install the current driver?" on the iPrint FAQs for more information. 

Configure System Preferences for the Color and Black & White Driver:

  1. Open your “System Preferences”, select “Printers and Scanners.”
  2. Click the “plus” icon in the bottom left corner.
  3. Right-click on the toolbar and choose “Customize Toolbar.”
    Right-click on the toolbar and choose “Customize Toolbar.”
  4. Drag the cogwheel icon that says “Advanced” up to the toolbar and then select “done.”
    Drag the cogwheel icon that says “Advanced” up to the toolbar and then select “done.”
  5. Once “Advanced” is positioned on your toolbar, you can select it and complete the fields with the exact information shown below, then click “add.”
    *Please Note: The screenshot on the left is for the black & white printer, the screenshot on the right is for the color printer.
    black & white printer information
    color printer information
  6. When the next screen appears, check the “duplexer” option, then click “OK.”
  7. Click “Add” to finalize.
  8. When the next screen appears, check the “Duplex Printing Unit” box and click “OK.”
  9. Next, you can repeat steps 1-6 to add the other printer.
  10. As shown below, your new “Printer and Scanner” screen should show the printers that you just added.
    As shown below, your new “Printer and Scanner” screen should show the printers that you just added