Crucial Conversations

Crucial Conversations Signature Program

Ever struggle to say something you really need to say in a way someone can hear it? Freeze when the stakes are high and emotions are running strong? Avoid disagreements, even though it means your work experience suffers? Or do you find yourself arguing with colleagues instead of communicating effectively? The Crucial Conversations Signature Program can help!

The Crucial Conversations Signature Program teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

Upcoming Program Options

For your convenience, we are offering a variety of options to complete this program. Please click below to learn more about each option.

July 2019 Dates (4 Sessions):

This option is open to all UNCW employees.

Session 1: July 9, 9:00am-Noon

Session 2: July 16, 8:45am-12:15pm

Session 3: July 23, 8:45am-Noon

Session 4: July 30, 9:00am-Noon

Apply Today (Navy)


Tami Mansur

Tami Mansur
Senior Manager 

After receiving her Computer Science degree from UNCW, Tami Mansur immediately shifted her focus to software training. After several years of providing software training to various Fortune 500 companies, Tami returned to NC and secured a position at her alma mater. For the last 21 years, she has filled various positions in ITS and is currently Senior Manager to the computer consultants. She still enjoys teaching whenever she can.

Laura Wiegand

Laura Wiegand McBrayer
Associate Director, Library Information Technology
Randall Library

In her current role, Laura directs a small team that supports, maintains, develops and innovates all things related to libraries and technology, virtual and physical. She holds a BA in Philosophy and a Masters in Library and Information Science. In addition to technology and libraries, her areas of professional concentration include project management, leadership, organizational development, and effective teams.

Coming soon!

  • Why should I sign up?
    Improve Dialogue & Engagement 
    Learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.

    Create Behavior Change
    These skills turn in to behaviors that improve decision making, commitment to action, productivity, and relationships.

    Build High-Performance Culture
    Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.

  • Who is eligible to participate?
    Crucial Conversations is open to all UNCW employees.
  • How do I sign up?
    To sign up, fill out the online registration form by clicking the "Register Today" button under your preferred date.  

    Please note: Registration is on a first-come, first-served basis. Class size is limited to 16..
  • How much does it cost and how do I pay?
    Cost: Free for UNCW staff! 
  • What are the participant expectations?
    In order to gain a certificate, participants must attend all modules.