Coronavirus Information

Frequently Asked Questions

We will continue to update our guidance and add to these FAQs as needed. If you don’t find your issue addressed, it means there is not yet confirmed information on the issue. Please continue to check this page for the latest information available. Major developments will continue to be shared with employees and students via campus email. The UNCW social media feeds will feature updates after they are distributed to campus.

 

June 30

What is the status of UNCW's plans for the spring Class of 2020 commencement ceremonies?

UNCW now plans to hold commencement ceremonies for the spring Class of 2020 in conjunction with the December 2020 commencement. The extension of North Carolina’s “Safer at Home Phase 2” through July 17 means we will not have enough time to coordinate ceremonies that had been rescheduled for August 7 and 8. In addition, we cannot be sure that Phase 3 will allow large events for the number of people we’d anticipate attending our ceremonies, even though they were to take place outdoors.

What are the teleworking guidelines in place for faculty and staff?

The UNC System Office and Office of State Human Resources (OSHR) have developed updated work and leave provisions effective July 1, 2020 and in place until revised or rescinded. An overview of the main update is as follows:

COVID-19 Paid Administrative Leave will still be available to those not covered by the Families First Coronavirus Response Act leave provisions (FFCRA); this includes those who cannot telework because their job does not allow it or those providing eldercare. The COVID-19 paid administrative leave will be offered for up to 1/3 of the employee’s regular pay. Employees may use any accrued personal leave to make up the difference.

May 28 Update - Please see Updated COVID-19 Special Work/Leave Provisions - Effective June 1, 2020, from the Office of Human Resources.

May 8 UpdatePlease see COVID-19 Special Faculty and Staff Work and Leave Provisions, Effective May 9, 2020, until Revised or Rescinded, from the Office of Human Resources.

April 30 Update - Please see New Guidance: COVID-19 Special Work/Leave Provisions for May 1-8, 2020, from the Office of Human Resources.

March 27 - Please see this memo to address COVID-19 special faculty and staff work and leave provisions for April 1-April 30, 2020. This information is based on guidance received from UNC System Office and Interim President Roper. This guidance is effective starting April 1; it is not retroactive. Given the dynamic and evolving nature of this situation, we expect further guidance will continue to be issued with respect to COVID-19 in the days ahead and will continue to keep you updated. In the meantime, please continue to visit the UNCW coronavirus site and the Human Resources coronavirus site for resources and information. Thank you for the work you are performing both on-campus and remotely to keep UNCW safe and operational. It takes all of us to navigate this unprecedented event and we appreciate your flexibility and dedication.

June 2

Where can I find information about UNCW's fall 2020 calendar?

You can find the modified academic calendar for the fall here, but to summarize: We will retain our planned start date of the academic year (Aug. 10) and first day of classes (Aug. 19). Labor Day will be unaffected, but we have made the difficult decision to cancel fall break so we will be able to conclude classes before Thanksgiving, with Reading Day now occurring on Nov. 25. Final exams will take place online only, Nov. 30-Dec. 5. (For any classes requiring exams that cannot occur online, faculty will make plans for all instruction and in-person exams to take place before Thanksgiving.) Courses scheduled in the OAP calendar shall remain as scheduled. 

Please see the June 2 Planning Update from Chancellor Sartarelli for additional information. 

 

May 21

Where can I find out more information about UNCW's planning for the fall? 

Please see Chancellor Sartarelli's messages for updates on where things stand in UNCW's continued response to coronavirus impacts.

May 7

How do I select a Pass grade? Can I get any guidance in making my choice?

Students considering selecting the Pass/Fail option for any eligible courses completed in the Spring 2020 semester should consult with their advisors before making their decisions. The process for selecting Pass/Fail grading is available in SeaNet; directions for submitting Pass/Fail selections are located hereStudents have until June 30 to make their decision; please note that the selection is final once submitted.

May 14

Update: What information is available about summer programming?

UNCW Athletics has made the decision to cancel all athletic summer camps through the end of Summer Session II (July 29).

May 4 - Following the announcement on March 31 that summer programming through June 24 was being canceled, the below message from UNCW's Office of Community Engagement references any remaining programming that had been scheduled to begin after June 24 – also now canceled. UNCW issued the following statement:

UNCW summer programs, camps, and conferences (non-Athletics) have been canceled through August 5. However,  some camps and programs will be offering innovative and exciting participation online; please check individual programs’ websites for information. UNCW Athletics will announce a decision about their camps by May 15. It is disappointing to have to cancel non-Athletics programming but the university is committed to proceeding with campers’ safety, and that of the community, in mind. 

May 6

What is the available information about the CARES Act funding at UNCW? What information is available about the UNCW Emergency Support Fund? 

Update: Please see Important Message from the Office of Scholarships and Financial Aid for additional information.

April 30 - You have likely read about the CARES Act (Coronavirus Aid, Relief, and Economic Security) and the funds it will provide for higher education institutions. We are working through the criteria and restrictions for the first half of UNCW’s allocation, which has been designated for short-term needs of students. The universty wants to encourage our students to apply for support from the UNCW Emergency Support Fund (if you are a donor in a position to make a contribution to this fund, please do so here; even a small gift could make a big difference for a student in need). These funds will be a meaningful step in supporting our students and their families as they face these previously unimaginable challenges.

What are the planned dates for commencement for the spring Class of 2020?

We are happy to share that we have scheduled Commencement for August 7-8, 2020, and, based on the information we have at this point, we do not expect that to change. We know you are eager to make plans around this momentous occasion, and our Transition Programs team and academic leadership are working hard to bring you additional details soon. Undergraduate students who will have earned university distinction will receive their cords prior to commencement ceremonies, and will receive more information before June 30. For more information, please visit the Transition Programs website.

April 7

Summer 2020: Frequently Asked Questions

How will summer school classes be offered?
Based on UNC System guidance and the latest information available regarding social distancing guidelines, all summer 2020 courses (May-August) will take place online. 

Will there be any exceptions made?
UNCW will not offer any face-to-face courses during summer 2020.
 
What will it cost to take courses during summer 2020? 
All courses will be charged the distance education rate. Specific rates can be found on the Student Accounts webpage.  
 
Will I be charged mandatory fees for summer 2020? 
The Educational & Technology Fee, Security Fee, and Student Government Association Fee apply to distance education rates. UNCW will not charge face-to-face mandatory fees for any summer classes since all classes will be online for summer 2020.  
 
What if the class I need is not offered during summer 2020?
You should first contact your academic advisor for guidance and assistance. Options may include taking the course via UNC Online or as a visiting student through another institution.
 
How do I register for summer 2020 courses?
Student will register for summer as usual following their assigned time-ticket and using their registration PIN from their advisor.
 
Will UNCW offer on-campus housing for summer 2020? 
UNCW will not be offering Summer I housing; decisions for Summer II housing will be made and announced in early May. Students who have truly unique circumstances can request an exception to live in on-campus housing by emailing housing@uncw.edu. Students who are currently in housing, having already been granted an exception for the remainder of the spring semester, will receive additional information via email from Housing and Residence Life regarding how to submit requests to extend their stay.

 

April 6

Is UNCW issuing refunds for room and board plans purchased for the spring 2020 semester?

Consistent with UNC System guidance, housing and dining meal plans will be refunded based on a start date of March 23, 2020, which was the day after the deadline for students to vacate their residence halls if they had not received exceptions to remain on campus.

What happens to my unused food dollars?

Food dollars will be credited based on the remaining food dollars that have not been utilized.

Will housing and dining refunds be processed through my student account?

Yes, housing and dining adjustments will first cover any outstanding charges a student may have on their account. Students with no charges on their account will receive the full adjustment. 

When will the university start the refund process?

The university will begin applying housing and dining adjustments to student accounts on April 8 and intends to have all adjustments completed by close of business on April 15, 2020, with corresponding payments processed accordingly.  

How will I receive my refund?

Payment will be made via direct deposit or a mailed check, depending on how a student’s account is configured. Checks will be mailed to the permanent mailing address on file in SeaNet for the student.  

How long will it take for me to receive my refund?

It will take 3-5 business days to post to your direct deposit account, or 2-3 weeks for a mailed check.

How do I sign up for direct deposit to get my refund as quickly as possible?

Students should log on to E-Bill and choose the E-Refund tab at the top of the page to set up the direct deposit profile. Please view our short video.

Will students receive a credit if they were awarded a full or partial scholarship (e.g., student-athletes, TAs, GAs, etc.), or will the credit be issued to the original funding source?

Housing and Dining refunds for all UNCW students on full or partial scholarships will be credited to the student’s account.

Will students with $0 EFC (Pell, need-based) receive the credit or will it be issued to the original funding source (i.e., federal or state aid)?

Just like scholarships above, Housing and Dining refunds for all UNCW students with $0 EFC will be credited to the student’s account.

Whom should I contact if I have additional questions?

Students with questions pertaining to their housing adjustment are encouraged to email Housing and Residence Life. Students with questions about their dining adjustment are encouraged to email Campus Dining.

March 31

Has UNCW announced pass/fail policy modifications for spring semester?

Yes. In recognition of the unprecedented challenges students and faculty face in finishing the current semester, UNCW has announced a new policy allowing students in many courses to opt into Pass/Fail grading for many courses after the semester ends and grades are reported. Please see this announcement for details and FAQ.

March 30

5:51 p.m.

Have any decisions been made about pro-rated housing and unused meal plan refunds?

As Chancellor Sartarelli shared in a campus community announcementduring a special meeting of the UNC Board of Governors, Interim UNC System President Bill Roper announced that the UNC System is committed to pro-rated reimbursements of housing and dining funds that have been unused as a result of the University System’s rapid response to COVID-19. The chief financial officers at each institution are working with the UNC System Office to ensure uniformity of processes and calculations for determining refund amounts.

March 30

12:08 p.m.

What stay-at-home orders are in effect for the UNCW campus and surrounding community?

On March 27, Governor Roy Cooper issued a stay-at-home order in an effort to help mitigate the spread of coronavirus (COVID-19) in North Carolina. The statewide order will be in effect through April 30, 2020. Shortly after that, New Hanover County issued additional restrictions, which will be in effect until April 14, 2020. You can learn more about the statewide order here, and the New Hanover County order here. (People in North Carolina must abide by the statewide order; to the extent that a local order contains more restrictive requirements, the more restrictive local order must be followed.)

How do these orders pertain to employees and/or students remaining in residence halls?

As has been the case since the activation of teleworking, only those employees whose physical presence is required to ensure the life, health or safety of the students currently in residence halls or to maintain essential operations or infrastructure will be working on campus. Employees who have been previously notified of their mandatory status will continue to report as required, unless otherwise notified by their supervisors. Any students remaining in on-campus housing must abide by all state and county orders and may direct questions or requests for support to the desk receptionist at the Village Clubhouse (910.962-8872).

How are the stay-at-home orders expected to affect campus operations?

With teleworking and online/alternate course delivery already in place, minimal impact to the university is expected. Should university operations be significantly affected, campus will be notified via email.

March 25

4:33 p.m.

What are the academic policy adjustments now in place for Spring 2020?

*Update shared on March 27*  

On the academic front, an update on withdrawals: Graduate and undergraduate students now have until April 6 to withdraw from any course. The previous deadline was March 30. Those withdrawals will be treated as withdrawals for extenuating circumstances per the UNCW catalog. After April 6, students seeking withdrawals should contact their academic advisor. The OAP withdrawal date remains March 31. Please visit this page for a summary of academic adjustments, including new information regarding temporary Graduate School policy adjustments.

UNCW continues to consider offering additional flexibility around the use of the pass/fail designation. We ask for your patience as we carefully and thoroughly consider this option and its impacts on student success. The university will share an update on this topic next week.

Where should students direct questions about these academic policy adjustments?

Questions about these policy adjustments should be directed to students’ academic advisors. 

March 25

11:56 a.m.

What is the latest information about campus notifications regarding cases of COVID-19?

As coronavirus testing increases, so will the amount of confirmed cases in our community. While some of the cases will be travel-related, some will be community-spread, meaning the source of the infection will be unclear. (Yesterday New Hanover County announced its first confirmed case of community transmission.) In addition, with most students and employees off campus, there is no guarantee that UNCW will be made aware of all cases with a campus connection. As such, UNCW has determined, in cooperation with New Hanover County Public Health, that our students and employees will be better served by relying on only one official source, New Hanover County Public Health, for notification of positive cases in our area. UNCW will continue to provide emergency notifications when there is an immediate on-campus threat to the health or safety of students or employees. We urge all employees and students (and their families) register for emergency alerts from New Hanover County by visiting this page (under “Stay Informed”).

March 23

What is the latest news about COVID-19 cases from New Hanover County?

Please see New Hanover County's Coronavirus Information site for the latest news, guidance and information from the county. We strongly recommend all employees and students (and their families) register for emergency alerts from New Hanover County by visiting this page (under “Stay Informed”). 

March 22

Is there a list of living and learning resources available to students?

Yes. Many of the resources are listed in this announcement for students as well as on the Keep Learning site. In addition, the resources tab within this coronavirus website also provides significant information about support for students.

March 21

Have any UNCW students, faculty or staff tested positive for COVID-19? 

In compliance with requirements of the Clery Act, the University of North Carolina at Wilmington provides this emergency notification to our campus community.  Earlier today, UNCW health officials were notified that two UNCW students have tested positive for COVID-19. Please see the full message here.

March 20

What is the status of the May commencement ceremonies?

Based on the latest federal guidelines and considering how fluid the coronavirus situation is, the university is sorry to report that our May commencement ceremonies will need to be postponed. Please see the full message from Chancellor Sartarelli here. Information was shared March 26 re. spring graduates’ regalia; you can read that message here.

March 19

What is the latest health update from the university?

  • At this time, there is no known campus connection to New Hanover County’s first identified presumptive-positive case of coronavirus. We urge all employees and students (and their families) register for emergency alerts from New Hanover County by visiting this page (under “Stay Informed”)
  • The CDC has elevated all cruise travel to a Threat Level 3. Per the CDC: Travelers should defer all cruise travel worldwide. If you were on a cruise ship in the last 14 days, please contact the Student Health Center (910-962-0587 or coronavirus@uncw.edu), and stay home for 14 days from the time you disembark(ed). Practice social distancing, and monitor your health.
  • The Student Health Center and the Counseling Center in DePaolo Hall will remain open. Please visit their websites for more information, and if you are unwell, be sure to call the Student Health Center (910-962-3280) in advance of visiting.

What is the latest information about campus operations?

Update: Please see the March 30 entry above about stay-at-home orders and other restrictions in place for UNCW and the surrounding community.

  • Beginning March 20, campus building access will be reduced, in advance of the UNC System directive that only CDMEs are to report to campus beginning Wednesday, March 25. All employees will retain One Card access to their assigned buildings until 5 p.m. on Tuesday, March 24, in order to facilitate the transition to teleworking. After 5 p.m. on Tuesday, March 24, building access will be limited to employees designated as CDMEs for all or part of their work schedules. Any other building access needed by employees not designated as CDMEs after the close of business on Tuesday, March 24, will require approval by the respective division Vice Chancellor or their designee.
  • All campus dining updates can be found here.

What is the latest information about Technology/Academics?

  • Many higher education corporate partners are responding to the needs of college campuses facing coronavirus impacts. This includes free, discounted, or expanded web services to higher education institutions. Please see this ITS knowledgebase article for more information.
  • To help maintain consistency and ensure students are equipped to learn wherever they are, BNED has joined VitalSource and leading publishers in providing free access to eTextbooks for the remainder of the semester. Students can read more about this on the Keep Learning website.

What is the latest information about Move-Out?

  • Parking gates at the East Deck and T lot will remain open until Sunday, March 22, at 5 p.m. Enforcement will be waived until that time in order to support students and families on campus for the move-out process.
  • Housing and Residence Life continues to consider requests for exceptions to the directive to depart campus. Students will be notified as quickly as possible as decisions are made. Requests must be submitted by 10 a.m. on Friday, March 20, for consideration. Please refer to the Housing and Residence Life website for more information.

What are the latest Communications updates?

  • The coronavirus website is now searchable, and a new page has been created to include all messaging in a “feed” format so the campus community will have an additional way to quickly search for a topic of interest.
  • As of March 27, any non-emergency updates that become available after business hours, including during weekends, will be issued via campus email and shared to other communication channels upon the resumption of business hours. UNCW will continue to provide emergency notifications when there is an immediate on-campus threat to the health or safety of students or employees, but we urge all employees and students (and their families) to register for emergency alerts from New Hanover County by visiting this page (under “Stay Informed”).

March 19

9:37 a.m.

Will spring commencement ceremonies take place?

As outlined in a March 20 update from Chancellor Sartarelli, spring commencement ceremonies have been postponed. We know this is devastating news for our spring graduates and their families. 

We so deeply regret the impact this situation is having on our students and their families, and on our employees and their families. We share in your confusion and distress, and we will offer whatever support we can as we continue to navigate the circumstances. Thank you for your understanding.

March 18

Is the course withdrawal date changing?

Updated March 27

Please visit this page for a summary of academic adjustments, including new information regarding temporary Graduate School policy adjustments.

Are graduate and undergraduate registration dates changing?

Registration for graduate students will begin on April 7. Undergraduate priority registration will begin on April 8 as designated on student time tickets.  Contact your advisor if you have questions about how to schedule a virtual advising appointment. Specific school and college information is available at the Keep Learning site, here.

What should students do if they don’t have web access from off campus?
Students should contact their instructors if they experience any challenges in completing coursework, as they would in any situation. Given the circumstances, instructors are expected to be flexible concerning alternate options. Please see this page for information on providers offering free/flexible web access to students in need.

What should students do if they don’t have laptops to use off campus?

In order to streamline our process for loaner laptops, we recommend students call or chat with the TAC. The TAC team will expedite the request to our onsite consultant. Although inventory is limited, ITS staff will do their best to meet all requests. Please allow 24 business hours for a response. The TAC can be reached at 910.962.4357 or by visiting http://uncw.edu/tac.

How will I know if any of my courses will require in-person participation?

Based on UNC System guidance, all classes are being conducted online/via alternate means for the remainder of the semester.  Students registered in practicums, field experiences, clinicals, and internships should consult with their managing faculty advisor.

Are textbooks available online?
Most course textbooks are available digitally. In addition, physical textbooks can be ordered online and shipped to students’ homes. Please visit this site to find online textbook materials for most courses. The bookstore does offer UPS ground, 2nd Day and Next Business Day shipping options. If a textbook is not offered digitally for a course, students should contact their instructors to see if required course materials are available digitally on MySeaport or within Canvas.

Is the registrar’s office operational?

The UNCW Registrar’s Office is operating in an electronic format until further notice. Please email either the direct staff member with whom you need to correspond or registrar@uncw.edu for assistance. Phone correspondence may be minimal, so we highly encourage email as the preferred means of communication.

What should students do if they encounter technical difficulties during online instruction?

If students are using Canvas, they can click here for support.  The main Canvas page is here. For all other technical issues, students should contact TAC.

Is Randall Library open?

Randall Library is closed to faculty, staff and students, other than Randall Library staff, effective immediately. Remote support will remain available as staffing permits. Please visit this site for more information. As a service within Randall Library, the Technology Assistance Center is not operational for walk-in support. In order to streamline our process for loaner laptops, we recommend students call or chat with the TAC. The TAC team will expedite the request to our onsite consultant. Although inventory is limited, ITS staff will do their best to meet all requests. Please allow 24 business hours for a response. The TAC can be reached at 910.962.4357 or by visiting http://uncw.edu/tac.

Are FSC and FUU open?

All Campus Life facilities closed as of Thursday, March 19, at 5:30 p.m. All meetings, events, and reservations in the Fisher University Union, Fisher Student Center, Warwick Center Ballroom, Burney Center, and Amphitheater have been canceled for the remainder of the spring 2020 semester. Please visit this site for more information.

March 17

Do I have to move out?
Based on guidance from the UNC System, UNCW is requiring all students to return to, or remain at, their permanent residences. Please see Resident Student Move-Out Information for guidelines and details.

Do I need to mail in my key if I do not return to move out?
If you are unable to return to campus to move out, please keep your key until we announce a future time to retrieve your items.

If I do not move my personal items out by Sunday, March 22, when will I be able to get them next?
Should you be unable to remove your belongings before that time, the university will designate a time after March 22 when you may return to retrieve belongings, but please understand that this window may occur a month or more after March 22, as no one can predict the course the pandemic will take in the weeks to come.

What do I do if I cannot fit all of my items in my space?
If residents are unable to move out their items, the items will remain locked in your room until another retrieval window (see above).

What if I cannot return but my friend can get items for me?
Please reach out to your Residence Coordinator for assistance.

What do I do with my key if I am already fully moved out?
If you already moved out and you do not intend to return, you may mail your key to us. To prevent your key from puncturing a hole in the envelope, please tape your key to paper (with your name and 850#) before putting it in an envelope.

What if I require campus housing after 5 p.m. on March 22?
Exceptions will be made for extraordinary cases for students who may not have safe and suitable alternative living arrangements or who have prohibitive travel restrictions. Please refer to the HRL email for further information but please submit your request as soon as possible for a quicker response. Please understand you should only apply for an exception if you have no other options. Don’t apply to stay simply to avoid moving out. Campus support and services will be severely reduced during this time period.

Will I get a refund for housing, meals, parking, etc.?

Updated March 30

As Chancellor Sartarelli shared in a campus community announcementduring a special meeting of the UNC Board of Governors, Interim UNC System President Bill Roper announced that the UNC System is committed to pro-rated reimbursements of housing and dining funds that have been unused as a result of the University System’s rapid response to COVID-19. The chief financial officers at each institution are working with the UNC System Office to ensure uniformity of processes and calculations for determining refund amounts.

If I am granted an exception to stay, will dining services remain open?
Dining services will be very limited and likely to be “grab and go” only. All campus dining updates can be found here.

Can students opt to stay on campus in order to avoid the inconvenience of moving out?
Only apply for an exception if you have no other options. Do not apply to stay simply to avoid moving out. Campus support and services will be severely reduced during this time period.

Why the rush to move students out this weekend?
We are following the directions provided to UNCW from the UNC System Office to the best of our abilities and as quickly as possible considering the fast-changing nature of the situation.

What about the books I left in my room?
Most course textbooks are available digitally. In addition, physical textbooks can be ordered online and shipped to the student's home. Please visit this site to find online textbook materials for most courses. The bookstore does offer UPS ground, 2nd Day and Next Business Day shipping options. If a textbook is not offered digitally for a course, students should contact their instructors to see if required course materials are available digitally on MySeaport or Canvas.

March 16

How will students know if any of their courses will require in-person participation once instruction resumes on March 23?

There will be no in-person courses conducted by WCE, CHHS, or CSB until further notice. All organized courses in CAS will be conducted online or via alternate means with the exception of courses that involve DIS, Honors Thesis, Grad Thesis, Dissertation or individual music instruction activity. Students in those courses may be expected to participate in person; they will be notified by instructors by or on Wednesday, March 18. If students are unable to participate in person, instructors will develop alternate means of instruction.

Are any assignments due over the extended spring break?
With the exception of Online Accelerated Program courses, classes will not be in session the week of March 16 and non-OAP students will not be expected to turn in assignments during this week, nor will they be penalized for turning in assignments by or on the adjusted deadline, as set by the instructor. Students should not bring completed assignments to instructors’ offices during the extended spring break.

How will students and employees know which campus service locations may be operating under reduced hours?
Please check individual campus service location websites for the latest information. This announcement also provides essential information.

Where should international students direct questions about their academic progress, travel status, etc.?
International students should contact their International Student Advisors, or check the OISS FAQ page.

How are the men’s basketball team student-athletes and staff, who have been self-quarantined since March 7, doing?
None of the student-athletes or staff has displayed any symptoms as of Monday, March 16.

March 13

How will this situation affect campus locations?
The updates outlined in this announcement provide information about campus locations.
 
Will books be made available online?
Please see this list of resources for students, which contains information about access to textbooks.
 
What should students do if they aren’t confident in their ability to access the internet for online instruction from off-campus?
Instructors will do their best to make reasonable accommodations for students without internet access from off-campus. Please see this list of "Keep Learning" resources to assist students.
 
I have a roommate who traveled internationally over spring break. I’m concerned about being exposed.
Students who have traveled to a country with a Level 3 Travel advisory will be asked to self-quarantine for 14 days. Students with concerns about potential exposure should contact the Student Health Center (910-962-0587 or coronavirus@uncw.edu) for assistance.
 
Can students self-quarantine in their residence halls?
We are asking that students self-quarantine off-campus and we cannot support students self-quarantining on campus. We will do our best to help students locate suitable off-campus options if they don’t have easy access to such spaces. Students should contact the Student Health Center (910-962.0587 or coronavirus@uncw.edu) for assistance. Note: Based on updated guidance from the UNC System on March 17, the university required all resident students to return to their permanent residences, or to remain in their current off-campus locations, if circumstances permit.
 
How will this situation affect international students’ academic progress?
Online/alternate instruction will be available to all international students for the remainder of the semester, regardless of whether in-person instruction resumes on campus.
 
Can employees bring laptops/desktops home if they are approved for teleworking? 
Employees are permitted and encouraged to take their laptops home for teleworking. If employees do not have a laptop, they should contact ITS at vagnerinib@uncw.edu. A list of campus needs continues to be compiled. Taking desktops home will require permission from employees’ supervisors; employees will need to follow the checkout process developed by their departments. Re. updates and virus protection software: Laptop and desktop computers will update automatically when turned on and connected to the campus network. To manually install updates, users should go to the Start button on their computers and search for “Software Center,” then look at “Updates.” If users have updates available they can install them. More information can be found here. Additional ITS resources may be found here.
 
How do I know if I’m a mandatory/essential employee?
Mandatory employees are employees who are required to work during a public health emergency because their positions have been designated by the university as mandatory to operations during the emergency. You will be notified by your supervisor if you are designated as a mandatory employee and of the requirement to report for or remain at work in emergency situations, or to work from home or other alternative location as deemed appropriate. 
 
Is there any update on Seahawk Preview Day?
Unfortunately, we must postpone Seahawk Preview Day (previously scheduled for March 28). At this time we have not rescheduled the event, but we are reviewing options and will update admitted students and the campus community as soon as possible. Updates will be available here.

March 12

 
What is social distancing and how should it be practiced on campus?
According to the CDC, social distancing means remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible. We are working hard to develop plans for our community to effectively practice social distancing. This may include limiting campus gatherings, adjusting seating in common spaces, adjustments to how students and employees engage in campus services, etc. We are finalizing these plans as quickly as possible and will share more information when it’s available.
 
What steps are being taken to prevent the spread of COVID-19 on campus?
Campus leadership and the units tasked with coordinating the university’s response to communicable diseases of concern have been monitoring the disease for several weeks. The university has increased communications about COVID-19 and preventive measures, stocked supplies as available, and coordinated with local, state and national authorities. UNCW has worked closely with faculty and students involved in programs abroad to mitigate their concerns and, if necessary, expedite their return to the U.S. Our focus has always been, and will continue to be, limiting the exposure of students, faculty and staff to COVID-19, and preventing its spread to the best of our abilities. Note: All instruction is taking place via online or alternate options for the rest of the semester, and campus operations have been reduced since March 20.
 
What is the status of university operations at this time?
All instruction is taking place via online or alternate options for the rest of the semester, and campus operations have been reduced since March 20.
 
How will I know if events have been canceled?
Please visit the websites and/or social media feeds affiliated with the programs sponsoring the events for the latest scheduling information.
 
What does it mean to self-quarantine?
To self-quarantine means to stay home and limit interactions with other people as much as possible for 14 days. During self-quarantine the Student Health Center asks that people take their temperature twice a day, and if they develop a fever, cough or have difficulty breathing, they should contact their health care provider immediately. Students who are in Wilmington should call the Student HealthCenter at 910-962-3280 to arrange care. Students who have traveled home or elsewhere for spring break should contact a local health care provider first and notify the Student Health Center at coronavirus@uncw.edu or 910-962-0587. Employees should contact their local health care provider and then notify the Student Health Center at coronavirus@uncw.edu or 910-962-0587.
 
Can UNCW test for coronavirus?
UNCW’s Student Health Center is available to discuss symptoms with students and screen for risk for coronavirus, and, if clinically indicated, is able to assist with testing. Students should call the Student Health Center’s main number (910-962-3280) to make an appointment. Employees should call their health care provider to discuss the possibility of screening/testing. All students and employees should notify the Student Health Center at coronavirus@uncw.edu if they have been tested off campus for coronavirus. In all cases, those not feeling well should call their providers before traveling to their providers’ locations.
 
If employees or students don’t feel well but aren’t sure if it’s coronavirus or the flu, allergies, etc., what should they do?
Students who are experiencing these symptoms, especially during or after international travel, should notify their healthcare providers immediately and contact the Student Health Center (910-962-3280). Faculty and staff who are not feeling well should call their health care providers, but should also notify the Student Health Center (coronavirus@uncw.edu) in the event of these symptoms. In all cases, those not feeling well should call their providers before traveling to providers’ locations.
 
What assistance is available to help students and employees cope with anxiety related to this situation?
This is a worrisome time for us all, and we hope students and employees won’t hesitate to reach out if they need support. Employees should connect with Human Resources, or contact  Employee Assistance Program (EAP), a confidential resource available to help employees through stressful situations and events. Students should contact the Counseling Center to make an appointment. The Counseling Center is not able to provide remote support at this time, but will do everything possible to assist any students in need. To consult with a counselor, students should call 910-962-3746.
 
I’m scheduled to attend a conference. I understand my travel is no longer funded by the university, but am I still allowed to attend? Would I have to go through quarantine after returning?

The university is adhering to the UNC System guidance regarding travel, attendance at conferences, etc. All efforts should be made to participate remotely via Zoom or Skype. Self-quarantine may be required depending on the current CDC travel advisory for the area.
 
Where should students go if they don’t have a location for self-quarantining?
Although the university may not be able to provide facilities for self-quarantine, we will do our best to help students locate suitable off-campus options if they don’t have easy access to such spaces. Please contact the Student Health Center (910-962-0587 or coronavirus@uncw.edu) for assistance. The university cannot provide funding for students or employees in self-quarantine.
 
Will summer study abroad programs, or summer events on campus, be affected?
We understand that waiting for these decisions is challenging and stressful, but it is too early for us to make any determination about summer programming. We will share any decisions as soon as they are made. 
 
If I have to self-quarantine, will my absences from class be excused?
As always, we encourage students to reach out to their instructors as soon as possible to work through details related to class absences, no matter the reason. It is worth noting, however, that someone who is self-quarantining is considered healthy and would be able to participate in online and/or alternate instruction. Instructors will be as flexible as possible with attendance requirements as the university community navigates this situation.
 
How will the coronavirus situation affect students’ academic progress?
Classes have resumed, most via online or alternate instruction. Students who have any concerns about their academic progress should contact their academic advisors.
 
Are there any cases of coronavirus on campus, or among our students/employees who have recently traveled?
On March 21, the university informed the campus community that two UNCW students tested positive for COVID-19. 
 
How will I be notified if a case of coronavirus is diagnosed at UNCW or in the Wilmington area?
As coronavirus testing increases, so will the amount of confirmed cases in our community. While some of the cases will be travel-related, some will be community-spread, meaning the source of the infection will be unclear. (Yesterday New Hanover County announced its first confirmed case of community transmission.) In addition, with most students and employees off campus, there is no guarantee that UNCW will be made aware of all cases with a campus connection. As such, UNCW has determined, in cooperation with New Hanover County Public Health, that our students and employees will be better served by relying on only one official source, New Hanover County Public Health, for notification of positive cases in our area. UNCW will continue to provide emergency notifications when there is an immediate on-campus threat to the health or safety of students or employees. We urge all employees and students (and their families) register for emergency alerts from New Hanover County by visiting this page (under “Stay Informed”).
 
How long will classes operate only online/via alternate means?
Online/alternate instruction is in effect for the remainder of the semester.
 
How will students or instructors involved in coursework that simply cannot occur online achieve their academic goals?
Instructors should discuss this with their chairs or deans to determine the best options for their circumstances. Once plans are final, instructors will share that information with their students.
 
Will students receive refunds for unused housing and meal plans? How can students receive refunds for university-affiliated trips that have been canceled?
We are still assessing the impacts on all student expenses/payments. Our priorities at this point are to do everything we can to protect our community’s health and safety, and to solidify and support academic planning and execution. We will share updates on applicable refunds when decisions have been made.
 
How will online classes affect international students’ I-20, DS-2019 and visa status? 
As classes for our international students were not intended to be online, the university understands that this is not the experience students were expecting. The UNCW Office of International Programs has received governmental guidance that flexibility can and should be offered during these circumstances. Provided international students can continue to make normal progress in a full course of study as required by federal regulations, students’ legal immigration status will not be in jeopardy. International students and scholars should contact the Office of International Programs with any questions or concerns. 
 
How should instructors work with students who have been negatively affected by this situation? 
Instructors should be prepared to offer flexibility to students who are experiencing negative impacts as a result of the coronavirus situation. Instructors will, at their discretion, clearly communicate expectations and opportunities around alternate means of completing coursework.
 
Will campus visits and tours still take place as scheduled? 
Please check this website for updates on admissions events (scroll down to News and Events). Applicable updates concerning Seahawk Preview Day will be shared here, but registered attendees would also be notified of any schedule changes with an email (and a text message, if they shared their mobile phone numbers during the application process).
 
Can supervisors allow student employees to work remotely? 
In exceptional situations, it may be necessary for student employees to work remotely.  Supervisors should consult with their leadership about specific situations to determine the best course of action.
 
If students don’t have a reliable internet connection from off campus and are expected to participate in online instruction, will they be penalized by instructors?
Instructors will be as flexible as possible in managing these unprecedented circumstances. No student will be penalized for an inability to participate in coursework as a direct result of this situation, but students must communicate with their instructors to discuss alternate means of completing coursework if they are unable to do so for any reason, as they would in any situation.

What is the latest travel information?
The CDC has elevated all cruise travel to a Threat Level 3. Per the CDC: Travelers should defer all cruise travel worldwide. If you were on a cruise ship in the last 14 days, please contact the Student Health Center (910.962.0587 or coronavirus@uncw.edu), and stay home for 14 days from the time you disembark(ed). Practice social distancing, and monitor your health. Please see this resource for the latest travel impacts.
 
How long will travel restrictions be in place?
These restrictions are in place until further notice. The university will update the campus community if the restrictions are lifted or adjusted.

Are employees supposed to begin teleworking?
As of March 20, campus building access was reduced, in advance of the UNC System directive that only CDMEs are to report to campus beginning Wednesday, March 25. All employees will retain One Card access to their assigned buildings until 5 p.m. on Tuesday, March 24, in order to facilitate the transition to teleworking. After 5 p.m. on Tuesday, March 24, building access will be limited to employees designated as CDMEs for all or part of their work schedules. Any other building access needed by employees not designated as CDMEs after the close of business on Tuesday, March 24, will require approval by the respective division Vice Chancellor or their designee. Please see information from Human Resources for additional details. Note: Please see this memo to address COVID-19 special faculty and staff work and leave provisions for April 1-April 30, 2020.
 
What impact will this situation have on summer travel-abroad programs?
We do not yet know the long-term impact of this situation. As soon as more information is available, it will be shared with the university community.
 
Are athletic events being canceled?
Please visit UNCWSports.com for the latest information regarding athletics.
 
Where should international students direct questions?
International students can email international@uncw.edu and the Office of International Programs will respond as quickly as possible.