Auxiliary Services

Auxiliary Repairs Department

Auxiliary Maintenance and Repair

ABOUT US
The Auxiliary Services Repair department maintains and repairs all of the Dining Services equipment located all across the campus. We also maintain and repair Auxiliary Services assets as well.

WELCOME
The Auxiliary Services repairs department welcomes you to our new site. We are implementing some new features and procedures to improve efficiency while being fiscally sound. This site is one of those features along with our new Repair Request Sites and our Repair Status site. We have split the requests into two procedures and the instructions to submit a request are below.

Reporting a repair (Aramark & barnes & Noble):
  1. If you are a vendor and you have a repair for a piece of equipment you can go to our Food Service Help desk Site and report your repair issue. We ask that you have the following information before you call.
    1. If it is an Emergency please contact Gene Collins at 910-962-2456 or 910-619-5854. We will take down your information and create a ticket for you and go ahead and route the service call appropriately.
    2. Please have your name, phone number, email address, priority level, location, trade and write down as much detail as you can for your issue. The more detailed information we receive the better we will be able to pinpoint whom to contact for your repair issue.
  2. Once we have received your ticket information we will investigate the repair to make the appropriate action. This will be made as quickly as possible. NOTE: We work in a priority system from 1 to 3. Level 1 is the highest priority and 3 being the lowest. Support issues with Level 1 priority will supercede a Level 2 and obviously if you have a Level 3 issue then a Level 1 and/or Level 2 will take priority.
  3. We have implemented a Food Services Repair Status site that will have the status of the repair issue. If you have a question on whether your repair process has started you can ask your manager to check the status for you. When you report a repair incident you will be sent a confirmation email. Once you have that email keep it for your records.

Online Service Repair Site

Auxiliary Repair Request

Report a Repair (Auxiliary Services Employee)
  1. If you are an employee of Auxiliary Services and you have a repair of a piece of equipment or other trade related services you can go to our Auxiliary Services Repair Help desk Site and report your repair issue. We ask that you have the following information before you call.
    1. If it is an Emergency please contact Gene Collins at 910-962-2456 or 910-619-5854. We will take down your information and create a ticket for you and go ahead and route the service call appropriately.
    2. Please have your name, phone number, email address, priority level, location, trade and write down as much detail as you can for your issue. The more detailed information we receive the better we will be able to pinpoint whom to contact for your repair issue.
  2. Once we have received your ticket information we will investigate the repair to make the appropriate action. This will be made as quickly as possible. NOTE: We work in a priority system from 1 to 3. Level 1 is the highest priority and 3 being the lowest. Support issues with Level 1 priority will supercede a Level 2 and obviously if you have a Level 3 issue then a Level 1 and/or Level 2 will take priority.
  3. We have implemented a Repair Status site that will have the status of the repair issue. If you have a question on whether your repair process has started you can send an email to auxrepairs@uncw.edu and we will update you on your request. When you report a repair incident you will be sent a confirmation email. Once you have that email keep it for your records.

Auxiliary Services Repairs

Auxiliary Repairs