Arts at UNCW

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Frequently Asked Questions


Q. How much does it cost to rent UNCW Kenan Auditorium?
A. UNCW Kenan Auditorium does not work on a flat rate. The fee schedule will indicate the various costs for rent, staff, ticketing, and parking.

Q. Who do I contact to check available dates and/or reserve a date?
A. Contact the Director of Artistic Operations, Jeremy Summers.

Q. Is a deposit required and how much is it?
A. Yes. Kenan Auditorium requires a nonrefundable deposit in the amount of your individual projected facility rental fee. Deposits will not be accepted without a signed contract.

Q. Will I receive confirmation of my reserved date?
A. Yes. You will receive a confirmation via email for all reservation holds and confirmed date(s) from the Director of Artistic Operations, Jeremy Summers.

Q. I need to cancel my reservation/event. What do I do?
A. Contact the Director of Artistic Operations, Jeremy Summers.


Q. Can I arrive early to set up?
A. No. You are expected to arrive at the time indicated as "KA Client/Renter arrival time" on your contract. Call time for the crew is generally one hour prior to your arrival. The crew/staff need time in the space to prepare for your specific event/show. They cannot complete the necessary tasks with you there. You will not be allowed entry into the building until your designated time. If you need more time to set up than you have contracted, please contact the Director of Artistic Operations, Jeremy Summers, to reschedule your arrival time.

Q. Does Kenan Auditorium provide all sound and lighting equipment?
A. Kenan Auditorium has state-of-the-art audio, video and lighting equipment that is included in the rental cost. If you have specific equipment needs not found in our inventory you will need to hire it out. Kenan Auditorium Technical Inventory.

Q. I need to show a video. What format does Kenan Auditorium support?
A. Kenan Auditorium can support Blu-ray, DVD, PC, and Mac-based formats. 

Q. Can I bring my show music on an iPod/MP3 player?
A. Yes. You must have all audio in show order and edited for play.

Q. Will Kenan staff edit or produce the media for my show?
A. No. All media needs to be show-ready in a format compatible with venue equipment.

Q. Our Music is on 10 different CD's and 2 songs are on an iPod. Can we just give them to the sound guy before the show?
A. No. All media needs to be compiled to one format (CD/MP3/iPod/PC) edited for play and in show order.

Q. Who will be there to assist when we arrive?
A. Manuel Fernandez, Technical Director, and the assigned crew will be on stage ready to assist.

Q. Can we have specific sound and lighting cues for our show?
A. Yes. It will be necessary to have rehearsal time for sound and light cues.

Q. Will Kenan record my performance for me?
A. No. Kenan Auditorium is not equipped to record audio or video for its clients.


Q. Does Kenan Auditorium have a staff/tech crew?
A. Yes. All tech, house and box office staff are arranged by Kenan Auditorium.

Q. Do I have to use Kenan Auditorium staff/crew?
A. Yes. However, show-specific staff may be augmented with renters' volunteers or company staff with approval and coordination from the Director of Artistic Operations, Jeremy Summers.


Q. Can we sell snacks and drinks in the lobby?
A. No. Outside food and beverages are not allowed in Kenan Auditorium. 

Q. Can we bring meals in for the cast?
A. Yes. Catering services are available through the University. Please contact the Director of Artistic Operations, Jeremy Summers, for more information.


Q. Do I need parking staff?
A. Yes. Unless the expected attendance will be less than 100.

Q. How much does it cost?
A. The renter's cost is relative to the number of parking attendants the event requires. That number is predetermined by UNCW Auxiliary Services and dependent on the event attendance. Costs range from $126.00 to $345.00 per event. A parking facilities fee is charged to all renters in the amount of $100.00 in addition to the parking attendant rate.

Q. Do patrons have to pay to park?
A. No. Patrons do not pay to park.

Box Office/Ticketing

Q. Who do I contact to set up my tickets?
A. Patron Services Manager, Abigail Beck.

Q. Can I print my own tickets?
A. No. All tickets must be printed through the UNCW Arts Ticket Office located in Kenan Auditorium, but may be sold by other outlets if you prefer. In such cases, UNCW Arts Ticket Office will not charge the consignment fee. UNCW Arts Ticket Office will not be responsible for tracking any sales made off-site.

Q. How much does it cost? What are the fees involved?
The ticket office fees that renters are responsible for are:

  • Ticket setup = $35 per event, or $100 per series, whichever is less.
  • Ticket printing (for non-sold "comp" tickets) = .25 cents per ticket
  • Commission (for tickets sold via UNCW Arts Ticket Office) varies by organization.
    • External for-profit organization - $2.50/ticket sold, includes printing fee
    • External non-profit organization - $2.00/ticket sold, includes printing fee
    • UNCW organizations - $1.50/ticket sold, includes printing fee
  • 2.8% fee for all purchases made with Visa/MC Renter will be responsible for this fee

Q. How is sales tax calculated?
A. You have the option to have tax included in your ticket price (recommended) or added on top of the ticket price. We will handle the reporting of sales tax to the NC Department of Revenue. If tax is included in the ticket price, patrons are less surprised by the cost, and at-door sales move much faster.

Q. What does the ticket sales commission fee cover?
A. UNCW Arts Ticket Office located in Kenan Auditorium is staffed during regular business hours to answer phone calls, and process mail orders and in-person sales. For most events, we collect as much patron information as is feasible, and can upon request provide a report of ticket holder contact information that will help in future marketing. Commission fee covers these services.

Q. How soon can I get my tickets?
A. Once we have received a signed contract you may set up your ticketing options with the ticket office. The turnaround is typically a couple of days, but not more than a week.

Q. Will my tickets be available online?
A. In most cases, tickets can be made available online. If applicable, we can provide you with a link to online sales for use with websites and social media.

Q. Can I get daily Ticket Office sales reports?
A. Yes. Automated snapshot reports can be delivered to up to 10 email addresses of your choosing. These reports are available to be delivered daily or weekly. Speak to Patron Services Manager, Abigail Beck for more information.


Q. Does Kenan Auditorium payout at the end of the show?
A. No. Receipts for cash, credit card, and check sales are deposited at the end of each business day into a University Trust Fund. A University check will be issued within thirty (30) days of the last performance in the amount of gross sales, less expenses, based on the Ticket Office final report for ticket sales.

Q. When will I receive an invoice for my event/show?
A. Typically within one week of event date completion, but no later than 30 days.

Q. Who do I make the payment to?
A. UNCW Kenan Auditorium 515 Wagoner Drive Wilmington, NC 28403-5966

Q. Can I pay my deposit/invoice with a credit card?
A. Yes. Please contact the Director of Artistic Operations, Jeremy Summers, for more information.

Q. Can Kenan make the check out to my promoter/partner instead of me?
A. Checks will be made payable to the contact/signee on the contract. No exceptions.

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