Kenan Auditorium - Ticketing Services

All events held in the Kenan Auditorium are required to be ticketed events. The Kenan Auditorium Ticket Office provides tickets and/or ticket sales for all events held in the building, as well as for other events at other venues where ticketed admission is desired.

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Ticket Office Hours

Ticket Office hours are from noon until 4 pm Monday through Thursday. The Ticket Office is not open on weekends and holidays except when there are performances on those days. On performance days, the Ticket Office opens one hour before the house opens.

Ticket Purchases

Patrons and guests can purchase tickets in person, by telephone (910.962.3500 or 800.732.3643), online, by FAX, (910.962.7008) or through mail order (Kenan Auditorium Ticket Office, 601 South College Road, Wilmington, NC 28403-5966). The Ticket Office accepts cash, personal checks made out to UNCW, MasterCard and Visa. Renters are responsible for MasterCard and Visa processing fees currently 2.8%.

Commission/Administrative Fees

The University charges a commission/administrative fee ticket sold. This includes sales commission, ticket stock, printing costs, and administrative costs.

External non-profit organization -$2.00/ticket sold
External for-profit organization -$2.50/ticket sold
UNCW organizations - $1.50/ticket sold

Sales Tax

Per North Carolina Department of Revenue and State of North Carolina statute, Kenan Auditorium will apply the mandated 7% sales tax to each ticket sold from the Auditorium ticket office (state sales tax of 4.75%; New Hanover County sales tax of 2.25%).

N.C. General Statute § 105-164.4(a)(10)

A person that operates an entertainment venue that offers an entertainment activity subject to the tax imposed by N.C. Gen. Stat. § 105-164.4(a)(10) is regarded by the Secretary as the retailer. The retailer that operates an entertainment venue is liable for the 4.75% general State and applicable local and transit rates of sales tax on the admission charges, notwithstanding that a ticket agent or person, other than a ticket reseller, sells admission tickets to the entertainment activity in addition to the retailer that operates the entertainment venue. Where the terms of an agreement provide that a person other than the operator of an entertainment venue is liable for the sales and use tax on the admission charges to the entertainment activity subject to tax per N.C. Gen. Stat. § 105-164.4(a)(10), the person that operates the entertainment venue is not liable for the tax.

Ticket Packaging Options

Ticket packaging options are available, including multiple price options, discounts for certain age groups (such as senior citizens or students) or associations, group/bulk sales, and so forth. As the packaging options offer varying degrees of support, service, and cost, the Renter is expected to contact the Ticket Office Manager (Abigail Beck, 910-962-3931 or via email) to determine the ticketing option most suitable for a specific event. The final decision on all ticketing options will be made by the Operations Director.

Refunds & Exchanges

All sales are final. Kenan Auditorium has a "No Exchanges/No Refunds" policy. Requests for refunds will be forwarded to the Renter/Renting organization. In the event of a cancellation, the Renter/Renting Organization will be responsible for all refunds.

Records & Ticketing Reports

Records and reports will be provided by the Box Office Manager for each performance. For no additional fee, one copy of the patron mailing list can be provided if requested. Please contact the Ticket Office Manager for the availability and pricing of additional copies or additional reports.

Payout

Receipts for cash, credit card and check sales are deposited at the end of each business day into a University Trust Fund. A University check will be issued within thirty (30) days of the last performance in the amount of gross sales, less expenses, based on the Ticket Office final report for ticket sales. Early or partial payouts are prohibited by the University.