University Learning Center

An Effective Learning Services Tutoring Session

    • Is a collaboration between the tutor and the tutee (student).
    • Asks a tutee to become an engaged and self-disciplined learner.
    • Tutor and Students
    We are what we repeatedly do. Excellence, then, is not an act but a habit. -Aristotle

    Responsibilites of the Tutee

    • Arrive on time.
    • Bring course materials with you (textbook, notebook, syllabus, course calendar, old test, etc).
    • Have a clear goal in mind for each tutoring session.
    • Come prepared with questions.
    • Understand that tutoring is a supplement for regular class attendance not a substitute. In other words, a tutor's role is more of a guide or partner instead of an instructor.
    • Be willing to try new ideas suggested by the tutor.
    • Complete any assignment given by the tutor.
    • Utilize the entire 55 minutes of the scheduled tutoring session.
    • Cleary communicate with the ULC front desk staff [not just the tutor] concerning ALL schedule changes.
    • Adhere to the Learning Services policies listed below.

    Responsibilities of the Tutor

  • Learning Services Tutors will:
    • Take the time to explore your concerns about the course.
    • Help you develop study skills.
    • Ask you guided questions to inspire you to become an independent learner.
    • Provide you with scenarios/problems similar to your homework assignments and/or test questions.
  • Learning Services Tutors will NOT:
    • Assist with any assignment you will be submitting for a grade (includes homework, papers, take-home exams, quizzes).
    • Assume the role of lecturer.

    Learning Services Policies

Expectations of Tutees:

  1. Attendendance: Attend all scheduled appointments and come prepared as an engaged learner. Students who miss ULC appointments negatively affect our room availability and limit the number of tutoring hours available. See exact policy below.
  2. Cancel: If you need to cancel, it must be done 24 hours in advance: How to Make/Cancel Your Tutoring Appointment.
  3. Respect: Be respectful toward the tutors, the staff, and the ULC's learning environment.

Loss of Tutoring Privileges:

Tutoring privileges can be lost due to any of the following actions:

  1. Not contacting the ULC 24 hours in advance to cancel appointments (will count as a "Missed Appointment")
  2. Missing an appointment and making no effort to contact the ULC (will count as a "No Show" =immediate removal)
  3. Repeated missed appointments or a pattern of cancellations
  4. Not engaging in the learning process or not coming prepared
  5. Not staying the majority of the session
  6. Disrespectful behavior toward tutors or ULC staff

Any of the above behaviors can result in a tutee's immediate removal from recurring tutoring, and blocking of future appointments for the rest of the semester. Notification of removal from tutoring will be sent via the student's UNCW e-mail account.

Learning Services Attendance Policy

The ULC Attendance Policy is strictly observed. The Learning Services Coordinator is happy to meet with any student who has questions about this policy or who wants to appeal a removal. The following are consequences for missing Learning Services appointments:

A. Initial Appointment

If a tutee misses the initial appointment THEN any future appointments will be removed from that tutor's schedule by the next day.

  • Tutee is still eligible to make other appointments
  • Tutee is still eligible for Math Lab, Writing Lab, SI sessions

B. Recurring Appointments (The following concerns a tutee who has a recurring appointment with the same tutor)

  • Tutee's 1st missed appointment (but not the initial appointment):
    • No penalty (IF the ULC is contacted 24 hours in advance); however, tutee is sent an email reminding him/her of the ULC cancellation policy and warning tutee that he/she will be removed if he/she misses a 2nd appointment.
  • "No Show": missing an appointment and making no effort to contact the ULC will count as a "No Show" = immediate removal from
    • That specific tutor's schedule
    • That specific subject [i.e. PSY 105]
      • Tutee is still eligible
        • to make appointments
        • for Math Lab, Writing Lab, SI session
  • Tutee's 2nd missed appointment with the same tutor:
    • Tutee is sent an email stating that he/she has been removed from
    • That specific tutor's schedule for the rest of the semester
    • That specific subject [i.e. PSY 105] for the rest of the semester
      • Tutee is still eligible
        • to make appointments in other subjects
        • for Math Lab, Writing Lab, SI sessions
C. All ULC appointments (The following concerns a tutee who has appointments scheduled with multiple ULC tutors)

Tutee's 3rd missed ULC appointment:

  • Tutee is sent an email stating that he/she has been removed from ALL ULC tutoring appointments
  • Tutee is manually removed from ALL appointments for Learning Services, Math Services, and Writing Center for the rest of the semester
    • Tutee is still eligible for Math Lab, Writing Lab, and SI sessions

"Begin with the end in mind." -Stephen Covey