The TAC is the proud employer of 32 part-time UNCW students who provide support services to our clients.
Each student works about 15 hours a week.
TAC has various levels of student workers based on the completed training, experience level and leadership responsibilities.
Three students are Team Leads and assist the TAC staff with training the student workers.
As technology changes and students graduate, we are always training. We have a Blackboard course which provides the fundamentals for being a student worker in the TAC, and we have regular refresher seminars and team meetings.
The TAC staff handles the technology support requests from all 15,000 UNCW clients (about 13,000 students and 2,000 faculty/staff).
The TAC is open 16 hours a day (Monday-Thursday) and 9 hours a day on Friday and Sunday. That's a total of 82 hours per week (equivalent to 2 business weeks).