Additional Diversity Resources Available to the Campus Community

Do you have the right competencies and knowledge to succeed? Check out the Human Resources Staff Development Training catalog online for a variety of courses offered to enhance your skills in areas such as Respecting Our Differences, Customer Service, and Workplace Interpersonal Skills and Problem Solving. Training topics, based on demand, vary by semester and include open enrollment as well as customized departmental learning opportunities and staff retreats.

Plus, learn at work or at home from any computer through UNCW’s online learning resource, SkillSoft. Access more than 4,000 courses, including topics such as Diversity, Dealing with Conflict and Confrontation, Time Management, Leadership Skills for Women, Project Management, Interpersonal and Business Communication – all free! Once you successfully complete a course, you can print a “certificate of completion,” to document your self-development initiative – a handy tool for performance discussions! You also have access to Books 24/7, an online library of over 9,000 business and IT Referenceware titles.

Add to your skills today by logging on to with your UNCW email username and UNCW for your password. Detailed instructions can be found at For more information on gaining access to SkillSoft, contact the Technology Assistance Center (TAC) 962-4357 or Dana Ward at email or 962-3803.

SkillSoft Courses:

The Reasons Why Diversity Matters (HR_02_AO1_BS_ENUS)

Imagine, for a minute, a workplace where everyone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the organization ever be able to see things from a different point of view? Without diversity in the workplace, we run the risk of becoming monocultural organizations that see things from a very limited perspective. The effects of this are far-reaching, right down to bottom line success. Establishing diversity in the workplace is not limited to laws that pertain to the hiring of women and minorities. Nor is it limited to managing or even honoring differences between people, but rather, it is about taking those differences and putting them to work in the best possible way for both the good of the organization and for the good of the worker. This course will take a closer look at diversity initiatives in the workplace and what makes them matter. One lesson will look at the history of diversity programs and how they've evolved over time. It will debunk many of the common myths associated with the concept of workplace diversity and it will explore the compelling reasons that make it necessary in today's business climate. Another lesson will explore the far-reaching implications of diversity initiatives on business. Additionally, it will explore the ways in which diversity in the workplace brings outstanding benefits, not only to organizations, but to workers, as well. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass + Green. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Duration 2.0 hours.

Diversity in the Workplace (HR 0152)

Did you know that: 1) Hispanics are the second largest culture in the United States? 2) over 80% of working age women are in the labor market? 3) California and New Mexico are the most ethnically diverse states in the U.S.? This course emphasizes the reality and importance of diversity in today's workplace. By taking it, learners will understand and appreciate all types of people and what they bring to your organization. Through a series of self-assessments, case studies, and role plays, learners have the opportunity to explore who they are and what they believe about others. Learners will also determine how to create a workplace that is accepting and appreciative of all types of employees. Duration: 3.5 hours.

Getting Past Clashes: Valuing Team Diversity (TEAM0213)

As we all know, teams have diverse personalities, skills, and interests that are challenging to put together. It is important that teams can work together to achieve the same goal, even if they don’t get along with everyone. By the end of this course, you will have the skills needed to work with different personality styles including recognizing the importance of getting along with team members who are different from you and the value of contrasting personality types. You will also learn how to control your gut reactions to difficult people and how to deal with difficult team members. Duration: 2.5 hours.

Cross Generational Workers in the 21st Century (LEAD 0236)

This course deals with preparing the work force generations (silent generation, baby boomers, Generation X, and Generation Next) for the workplace of the 21st century. The course's first lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the new century. The generational groups' learning styles will be tied into the training needs. The third and final lesson focuses specifically on the future: competing in the work force in the new century. Topics in this lesson will be cross-generational management, cross-generational teams, and future workplace trends. Duration: 3.0 hours.

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