Student Accounts & Cashier Office


Collections of past due balances for students not enrolled.

Money Picture

Linda Padezanin: 910-962-4280

*Collections and Perkins Loans are now on the second floor of the Admin Annex, 622 MacMillan Avenue.
Rooms 2048,2049

Individuals no longer enrolled in courses at the university with an outstanding account balance over 30 days are considered past due are notified by letter that they have an outstanding balance with the University. A second letter is sent when the account balance is 60 days past due. A HOLD is placed on the student's account to prevent registration, obtaining transcripts and/or diploma until the balance is paid in full. There are no exceptions to releasing holds with students who have an outstanding balance with the university.

Payment made online through E-bill by credit card will be assessed a 2.75% convenience fee (Increasing to 2.85% as of May 1, 2018).

Payments made by one of the following methods will not be charged a convenience fee:

  • Online through E-bill using a checking account
  • Contact the Collections Office by phone to make payment by credit card without a convenience fee (accounts in collections status only)
  • Mail payment within 30 days to:

    UNC Wilmington
    601 S College Road
    Wilmington, NC 28403-5926

Monthly payment plans are available to students who have been placed in collections. Plans are based on the amount that is owed to the University (see below). Please contact the Collection Specialist at 910-962-4280 to set up all payment plans. Below are the approved repayment plans and are subject to change with management approval and proper documentation.

$500 - $999 6 month payment plan
$1,000 - $2,999 12 month payment plan
$3,000 - $4,999 18 month payment plan
$5,000 or more 24 month payment plan

The collection process will continue until an executed payment plan and the first installment has been paid. Upon receipt of the executed payment plan and the first installment, the collection process will stop and will resume if the student fails to make the monthly scheduled payments. While on a payment plan, a hold continues on the student account record, which will prevent obtaining transcripts, diplomas or registering for classes, until the balance has been paid in full.

If the outstanding balance is not paid within 60 days, the student will be referred to the NC Attorney General's office. Upon review by the NC Attorney General's Office, outstanding balances not paid after 90 days are forwarded to a North Carolina State approved collection agency as well as reported to the credit bureau, and entered in the NC Department of Revenue database for garnishment of future tax refund money. Notification is sent to individuals when funds are received from the NC Setoff Debt Collection ACT (SODCA) along with the procedure to request a hearing upon contestation.

HOLDS are released immediately for payments made by cash or credit card. If payment is made by webcheck the HOLD is released in 10 business days, if payment is made by paper check the HOLD is released in 30 days. Students may fax a copy of the front and back of their check, or provide bank documentation that the check has cleared their account and have the HOLD released at that time.

Effective July 2012 UNCW will assess a one-time 10% late penalty and begin monthly interest assessment. Pursuant to N.C.G.S 147-86.23, the N.C Department of Revenue sets a statutory rate of interest which shall be charged on all past due account receivables from the date due until paid. The statutory rate of interest may change and the N.C Department of Revenue will send notice to the Collection Section every six months to update this rate.

Accounts deemed uncollectible after a period of attempt to collect are written off the university's accounts receivable balance. The unpaid balance plus interest and late fees remains a legal obligation of the student. The accounts are retained with a third party collection agency and reported to the credit bureau. Accounts are also reported to the NC Department of Revenue for garnishment of tax refund money. A transcript, diplomas, and registration HOLD will remain on the student account until the account is paid in full.

In addition, students who owe the University money and are employed with a State Agency will be subject to UNCW adhering to the North Carolina General Statute § 143-553, which states "any individual employed by a State Agency and owes a State Agency money, will be required to authorize their wages being garnished 10% of their net earnings or face termination.