Organizational Coaching Capacity Building Areas

Application for the Spring 2020 Cycle is now open. 


One-on-one coaching is critical to help build the strength and resilience of our local nonprofit sector and ensures that the residents of our community have the quality services and support they need to thrive.

Existing nonprofit 501(c)(3) organizations working to improve the communities in Bladen, Brunswick, Columbus, Duplin, New Hanover, Onslow, Pender, Robeson, and Sampson counties may submit proposals for up to 30 hours of organizational coaching or customized training. However, most coaching assignments are 10 - 20 hours each. Organizational coaching will be provided by QENO staff and approved QENO Coaches (see coach bios here). 

You may request one or more of the following areas of organizational coaching or customized training: 

  1. Organizational Assessment: Organizations undergo an assessment of current capacities where board and staff reach a shared understanding of the organization’s strengths and challenges.
  2. Board Development: Coaching for all levels of nonprofits boards. This may include coaching to support board recruitment strategies, understand and define board member responsibilities, establish well-functioning board committees, and strengthen the overall governance function of an organization. This area may also be used to learn how to more effectively work as a team to better govern your organization. Additional topics may include appreciative inquiry, a culture of inquiry, diversity, conflict management, supportive communication, and more.
  3. Strategic Planning: Support in defining your organization’s strategy or direction and making decisions on the allocation of its resources to pursue this strategy. In order to determine the direction of the organization, it is necessary to understand its current position and the possible avenues through which it can pursue a particular course of action.
  4. Program Evaluation: Coaching in establishing and refining the systematic method for collecting, analyzing, and using the information to answer questions about projects, policies, and programs, particularly about their effectiveness and efficiency. Program Evaluation helps organizations know whether the program, policy or project has, as indicated, the intended effect.
  5. Strategic Restructuring / Leadership Transitions: Assessment/planning to support an organization during a merger, transition of key leadership, or restructuring of the programs, mission, and/or methods of operations. During a time of transition, it is important to have an objective person in the room helping to guide conversations and allowing the team to focus on priority areas.
  6. One-on-One Leadership Coaching: Coaching for new Executive Directors or others new to key leadership positions in the organization. This could also be used for a new board chair. This coaching is done individually with the new leader and can cover topics such as moving from colleague to supervisor, managing vs. leading, leading organizational change, conflict resolution, and more.
  7. Staff Performance/ HR Planning: Nonprofit staff and volunteers are the keys to effective programmatic outcomes. QENO is excited to be able to offer coaching to assess current HR policies and procedures to determine areas for improvement and risk. Coaching can also be provided to help create a performance management system including revision of job descriptions, evaluation metrics, motivational and engagement strategies to maximize efficiencies. Coaching can also be customized for team building and improving communication within your organization.
  8. Financial Management: Coaching can be provided to complete an assessment of the current financial management reporting system for your organization, to provide on-site training of your board or staff on analyzing financial reports, creating a financial dashboard, fund development strategies, and cash flow planning.

Working with QENO Coaches

QENO may assign more than one coach to your organization depending on your needs. You are allowed to request coaching to assist with multiple areas from the list above. If approved, QENO staff will set up a 30-minute phone call to discuss application and needs. If approved, a QENO Coach(es) will be assigned to your organization based on expertise area and personality fit. The QENO coach or coaches will contact you to create a coaching plan indicating desired outcomes and deliverable for the project. 

Steps to apply:

  1. Attend Curbside Consulting to discuss your needs and how QENO coaching can provide the most value to your organization (see dates on our calendar page). Please note that while attendance at Curbside Consulting is optional, organizations that do attend will be given preferential consideration in coaching assignments.
  2. Please fill out and sign the Client Agreement form.
    • This form will be uploaded with your application.
    • Make sure both the Executive Director and Board Chair sign and date the form.
  3. Prepare the following information that is needed in order to complete the application:
    • Organization mission, brief history, and list of programs.
    • List of previous involvement in QENO trainings, coaching, and/or technical assistance within two years.
    • Other trainings your board has completed with organizations besides QENO within two years.
    • Specific areas of coaching assistance you are requesting from the list above.
  4. Be prepared to upload the following documents (You cannot save incomplete applications, so make sure you have them ready to be uploaded):
    • List of current board of directors (uploaded with your application)
    • Copy of most recent approved operating budget (uploaded with your application)
    • Signed copy of the Client Agreement Form (uploaded with your application)
  5.  Complete the application.
    • Application dates:
    • Fall 2019 applications will be due August 1, 2019
      • All Fall coaching projects must be completed by December 31, 2019
    • Spring 2020 applications are due by January 8, 2020
      • All Spring coaching projects must be completed by May 31, 2020


Please e-mail QENO Program Manager, Stephanie Straughn,