Institutional Research and Planning

Meet the Team

UNCW's Institutional Research and Planning team covers a varying array of skill sets, experience and interests.

We are:

andy mauk

Andy Mauk, Associate Provost

As the Associate Provost of IRP, I direct the university’s data collection, reporting and analysis functions and oversee internal and external reporting. I previously worked as the Director of Assessment, Research, and Planning for the Division of Student Affairs at UNCW for 5 years. Prior to that role, I did my doctoral studies at Florida State University in Higher Education, where I also earned a Certificate in Institutional Research. I currently teach graduate courses at both Florida State and UNCW. I enjoy spending time with my wife and two kids at various sporting events and hanging out at the beach.

Kelly Charles

Kelly Charles, Director of Institutional Effectiveness

As Director of Institutional Effectiveness, I have oversight responsibility for the systematic, explicit, and documented process of measuring performance against the institutional mission, and working collaboratively with teams to provide the best evidence of UNCW’s commitment to continuous improvement. My job is to advocate for an ongoing, cyclical process that is participative, flexible, relevant, and responsive. Prior to this role, I served as the Director of Program Evaluation and Accreditation at Coastal Carolina University in Myrtle Beach SC, had numerous administrative appointments related to student success, outcomes assessment and accreditation in higher education, and earned tenure as an Associate Professor in the School of Education at Fayetteville State University. I hold a PhD in Higher Education Administration from Morgan State University in Baltimore MD, master’s degrees in both School Administration and PK-12 Teaching, and a bachelor’s degree in Special Education. Over the years, I have been awarded a number of honors for teaching excellence and research, and received specialized training in accreditation, leadership and leading transformation and change from: the University of North Carolina BRIDGES program; the Council for the Accreditation of Educator Preparation; The American Society for Quality; and the American Council on Education.

Steffaney Cohen

Steffaney Cohen, Manager of Institutional Research Analytics

My primary responsibilities are to report accurate information about UNCW to guidebooks and ranking agencies such as US News and World Report and the College Board and to work on surveys of UNCW students and employees. I am a Wilmington native and an alumnus of UNCW and UNC. Before joining the IRP staff, I worked in county government, literacy consulting projects and as a part-time lecturer in the Psychology Department at UNCW.

Steve Drew

Steve Drew, Senior Research Associate

I provide programming support for our SAS, Microsoft, and  Oracle applications.  I am also the data base administrator for IRP.  I enjoy spending time with my wife and grandkids, cruising in my ’46 Ford , and playing trombone in the Wilmington Big Band.


Delores Hansley, Data Coordinator

As the Data Coordinator for Space Planning and Management, I collaborate with campus community to request, collect and update information for “Intelligence within Asset Management” database. This information permits the university Space Planner to assess the adequacy of campus facilities. I am an alumnus of UNCW receiving my undergraduate degree in Information Systems and graduate degree in Higher Education. I am a proud native of Wilmington and cannot think of anywhere else I would love to call home. In my free time, I enjoy a great seafood boil with family and friends.


Carlene Jackson, Manager of Institutional Research Reporting Services

My primary duties are preparing data extractions and analyses from UNCW's data and information systems, and performing data validation tasks for the UNC General Administration Student Data Mart. I have worked at UNCW over 15 years in a variety of roles and departments, including Information Technology Services, Registrar's Office, University Advancement, and the Tutoring & Learning Center. My experience prior to UNCW includes technical systems engineering support for computer information systems sales and installation; and directing the administrative functions of a non-profit human services organization. I am an alumnus of the University of Delaware, and have also earned my PMP® Certification.


Whitney Lawson, Research Associate

I currently work and assist with external surveys that come through our office as well as help with any questions about rankings data. I also assist with the Common Data Set (CDS) and IPEDS. When needed, I help create reports from the data we collect every semester. In my downtime, I enjoy spending time with my family, friends & pets.

Zach Morgan

Zach Morgan, Research Associate

I currently oversee the administration of the IDEA student feedback process as well as providing IDEA support and training for faculty, staff, and students. I also work with Digital Measures and interact with other Institutional Effectiveness tools and initiatives. Prior to joining the IRP team, I worked in UNCW's Undergraduate Studies unit. Outside of the office, I love to work in the yard with my wife, visit with family and friends, and read about baseball (especially sabermetrics).

Tiffany Vockerodt

Tiffany Morris, Research Associate

My responsibilities include assisting with key activities related to strategic planning, institutional effectiveness, academic program assessment and review, as well as student and staff retention efforts. I also assist with research methodologies, statistical analyses of data, and developing frameworks for institutional performance metrics. Before joining IRP, I worked for a diverse range of organizations, including non-profits, government agencies, and the private sector. In my spare time, I love volunteering, anything outdoors, and dabbling in DIY projects.

Mindy Phillips

Mindy Phillips, Executive Assistant

Mindy provides administrative support services to the Associate Provost and the staff of IRP including departmental budget, travel arrangements, HR, SPOT reports, Tuition Waivers, departmental Website, P.O.'s, correspondence and other various duties. I have been at UNCW for over 16 years in various departments such as CMS (NURC), Disability Services, SHC and finally Institutional Research and Planning. Currently I am taking classes at UNCW towards a Digital Arts degree and when not at work I enjoy: photography, listening to music, web design, gardening, DIY projects and the beach.



Audry Nunnally, Facilities Coordinator

As the Facilities Coordinator for Space Planning and Management I assist the Academic Space Manager with classroom management and space utilization. I also work with campus and student organizations to utilize academic spaces for meetings/events and make recommendations for space usage.  Previously I held a temporary position with Space Planning and Management as the Space Planning Associate. In my free time I enjoy DIY projects and spending time with my daughter.


Tina Strickland

Tina Strickland, Academic Space Manager

Tina serves as the administrator for the campus reservation Event Management System (EMS) academic space module. She is responsible for administering account access as well as maintaining system security. Generates classes and exams in EMS software system. She also interprets and applies the facilities use policies and procedures related to the usage of academic facilities. Additionally, she generates room utilization reports from the EMS database to gain visibility into how, when and by whom, academic space is being utilized.

Woody Sutton

Woody Sutton, Space Planner

I have a really bad joke - "If you need to get to Mars and back, I can get you there." I, do, however, integrate and manage the Asset Works campus-­wide Space Management Module database which consists of more than 16,380 records for 120 buildings located on main campus and 23 buildings on satellite campuses totaling 4,865,000 square feet. I organize and analyze information associated with physical space, specialized laboratory/research equipment and facility infrastructure including network, communications, electric, HVAC and security. I develop and manage intra-­divisional work teams composed of occupants, Facilities/Physical Plant, IT/NetCom, Purchasing, Business Application Services and Budget Office to support large scale moves. Additionally, I interpret and apply policies and procedures related to space planning and management for faculty, staff, and administrators.

Bob Wilcox photo

Bob Wilcox, Research Associate

After years of loving our visits to North Carolina beaches and dreading having to leave the area at the end of each vacation, my family and I decided we needed to relocate. I moving here from Pittsburgh, am an avid Steelers fan, but am originally from Erie, Pennsylvania. I earned a Bachelor of Science in Social Work from Edinboro University of Pennsylvania. I switched careers after earning a Master of Science in Information Science from the University of Pittsburgh. I have experience with many aspects of technology which I look forward to applying and expanding at IRP at UNCW. At home I enjoy spending time with my family and being involved with church activities.