Follow us on TwitterDistance Education (DE)
Distance Education Services provides access and technical consultation for the UNCW Zoom video collaboration platform, the UNCW Echo360 video content management platform, and technical support for the hybrid, online and F2F academic classes and programs that use the UNCW DE classrooms located across our campus. In an effort to lead in cost effective services, we offer the facilities, equipment and technical support for the following:
Zoom Technical Support and Services:
- All faculty, staff and students have access to a UNCW Zoom account.
- Activate your Zoom account, and find answers to frequently asked Zoom questions, by visiting Zoom FAQs (PDF).
Echo360 Technical Support and Services:
- All faculty, staff and students have access to a UNCW Echo360 account.
- Activate your Echo360 account, and find answers to frequently asked Echo360 questions, by visiting Echo360 FAQs (PDF).
Distance Education (DE) Classroom Technical Support and Services:
- All Tier 3 and Tier 4 DE classrooms are supported.
- To request technical support, please submit the Request Support for a Distance Education Classroom service request.
Questions & Support:
- To submit any Zoom issues or questions, please visit our UNCW Zoom Support and Request.
- To submit any Echo360 issues or questions, please visit our UNCW Echo360 Support and Request.
- We have live technical support available, to schedule an appointment, please use our UNCW DE Services Booking Calendar.
