students in randall on computers

GET HELP

Online Support

Have technology questions? Find answers in our ITS self-service knowledge base, available 24/7. You may also enter service requests via our ITS Service Catalog.

Live Support 

Both walk-in and phone support are available at UNCW's help desk: the Technology Assistance Center (TAC). We are located in Randall Library on the first floor. You can also get repairs for computers and iPhone screens at TAC Repairs, located next to the TAC.

Chat with the TAC!  
Interested in chat support? Check us out at uncw.edu/tac by selecting the “Chat with TAC” button, located underneath “Popular Quicklinks.” 

Training

Skillport Computer Based Training

We offer hundreds of free online books and courses through Skillport Computer Based Training (CBT). Check out your many options!

In-Person Courses through the Dare to Learn Academy

ITS offers a variety of in-person training and development course opportunities, including Banner 9, Office 365, Outlook, Adobe, SharePoint, Excel and more. To view the full list of courses and to sign up, please visit the Dare to Learn Academy. New classes are added often, so check the catalog regularly!