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Help & Support

Quick Troubleshooting

Starfish utilizes two-factor authentication (2FA) for your UNCW login credentials. We recommend using the most recent version of Chrome and encourage you never to select the "remember me" option when logging in.

Please note that Internet Explorer is no longer supported. If you continue having issues, please try clearing your cache.

Contact for assistance with accessing the Starfish system.

Your specific advisor(s) might not be assigned yet, or may be assigned for a future semester that has not yet started. Check back later or contact your home department for additional assistance.

Follow up with the instructor or advisor who raised the flag.

Faculty & Staff FAQs

Please be sure you've checked the box "Read busy times from my external calendar" in the Appointment Notifications section of Starfish. Then, please be sure to share your Outlook calendar with '' and check the box 'Can read all details'. If this does not work, you can submit a help ticket online or contact the Technology Assistance Center (TAC).

  • Cameron School of Business - Kristine Hopkins (UG), Sarah Smith (GR)
  • College of Humanities, Social Sciences, and the Arts - Maggie Bannon
  • College of Science and Engineering - Carly Wilson
  • College of Health & Human Services - Chelsea Niemann & Natalie Bernardina (UG), Dr. Jean Gordon (GR)
  • University College - Dr. Christine Pesetski & Scott Judson
  • Watson College of Education - Dr. Keryn Vickers
  • Student-Athlete Support Services - Dr. Shannon Pease