Swain Center

Salesforce Administration Testimonial
Salesforce Administration Tutorial 2

Salesforce Administrator Training

May 8 -12, 2017 | 8 am - 5 pm

UNCW, Wilmington, NC

(Coming from out of town? We'll reserve rooms at a discounted rate at the Blockade Runner or Hampton Inn for you!)

Early Bird Rate: $1,500 through April 23, 2017!

Register Now!

The Salesforce Course at UNCW provides the opportunity to learn to deploy and better use the Salesforce cloud computing platform by completing hands-on exercises within the software itself. You will learn the breadth of applications across the platform, the features and functions available to an end user, and the configuration and management options available to an administrator across the Sales, Service, and Collaboration clouds within the software.

This course focuses on the features and functionality used to maintain a Salesforce implementation.

Why is learning to be a Salesforce Administrator good for your career?
  • Salesforce.com is an internationally recognized company and the world's largest CRM tool.
  • Over 250,000 companies including nCino, Wells Fargo Bank, Virgin America, and L'Oreal use Salesforce.
  • The average starting salary for those with no experience but have obtained Salesforce certification is around $40,000-$50,000. Those with just 2 years of experience increase to $50,000-$80,000.
  • Cloud-based systems, such as Salesforce.com, are widely recognized as being the future of business technology.
  • The Salesforce cloud platform is transferable across a wide range of industries.
  • Job applicants and recent graduates with Salesforce certification on their resumes stand above other applicants.
It is preferred that individuals interested in the Certified Salesforce Administrator (Administration Essentials for New Admins or ADM201) credential will have some knowledge of sales processes and basic computing competency for this training program. However, those with limited sales experience will be allowed to register. It is also expected that all individuals approach this training opportunity with a desire to learn and gain the most out of the experience.
Salesforce Program Objectives
Students will be able to:
  • Customize the Salesforce implementation for their organization, including page layouts, fields, tabs, and business processes,
  • Create a secure Salesforce environment,
  • Maintain and import clean data,
  • Create high-value reports and dashboards, and
  • Set up workflow automation for their organization’s Sales and Service processes
This course also provides preparation for the Salesforce Certified Administrator Exam (ADM 201), including tips and strategies for success when taking the certification exam.

"I loved the format of the class and how it allowed me to both learn and apply the Salesforce Admin material in the classroom. I have also had the chance to start conversations with companies in town such as nCino because of my newfound knowledge with Salesforce. I have already come to realize just how important it is to learn this material. I am currently reviewing the course and practice exam questions and will taking be taking the exam very soon!"
-Julian Morris
UNCW Class of 2017

"Our company had recently rolled out Salesforce globally and I hoped this class would help me further my education and become a greater asset for my colleagues. The course covered an extensive amount of information in one week but was presented in an easily digestible format. The material was fresh and provided real life examples of not only Salesforce Administration but also the certification testing process. I was able to put my knowledge to use immediately upon returning to work and am an even greater valued asset today."
-Andrew J. Beck
VP - Global Sales Strategy & Operations
(Raleigh and NYC Based Financial Technology Company)

Why This Course?

1. The Swain Center course is priced well below competitors' offerings...usually around $4,500 or more.

2. Wilmington is one of only three locations in North Carolina with onsite training. Other locations are Charlotte and Raleigh.

3. Wilmington has a local Salesforce Users Group, which provides the opportunity to collaborate with other Salesforce Administrators.

Salesforce Instructor

Dr. Elizabeth Baker is the instructor of the Salesforce Administration ProgramElizabeth Baker is an Assistant Professor of Information Systems and Operations Management at UNCW. Prior to entering academics, she was a network systems administrator, engineer and architect with firms ranging from Fortune 500 to small businesses as a Microsoft Certified Systems Engineer (MCSE). She also conducted MCSE training for corporate clients as a Microsoft Certified Trainer (MCT). In addition to Salesforce administration, she currently teaches both network systems administration and cyber security courses at UNCW. Elizabeth uses an approach in the classroom that balances learning from both a conceptual and practical perspective, allowing attendees to adapt the knowledge to their needs and working environment.