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New and Noteworthy

Update on Spring 2016 Projects

Thursday, April 28, 2016

UNCW Faculty & Staff,

As we draw to the close of the spring 2016 semester, ITS would like to share information regarding upcoming projects:

  • New and improved “Clicker” technology coming fall 2016! Turning Technologies will no longer be supporting our current "clicker system" platform, TurningPoint 5. Due to this, UNCW is upgrading to TurningPoint Cloud. ITS has been testing this new version and working with the vendor to ensure that the latest version is ready for deployment before the fall 2016 semester. See www.uncw.edu/clickers to find out more information and to sign up for training.
  • TeamDynamix is expanding to include Help Desk Ticketing and Knowledgebase. ITS continuously strives to improve our overall processes and introduce efficiencies to better serve the campus. To that end, we are working towards expanding the use of the TeamDynamix platform, currently used for managing projects, to include help desk ticketing (incident management) and a knowledgebase. Utilizing TeamDynamix will consolidate the online client experience to a single platform and increase visibility into process activities and outcomes. This new system will go live May 24, 2016. Click here for more information and future updates.
  • Adobe Creative Cloud for all students! – All students will have access to Adobe Creative Cloud by fall 2016. If any faculty or staff need access for instructional or work purposes they should contact David Webster at webste@uncw.edu. See the ITS website for more information.
  • Important security update – JAVA 8 was made available to campus PCs on April 24 for an optional install (via Software Center); a required install will begin on May 9. More information
  • Windows 10 – ITS has been coordinating the testing of all UNCW applications for compatibility with Windows 10 64-bit. Once this process is complete (June 2016), we will create a formal rollout plan for the campus. Stay tuned for more information as it becomes available.
  • Wireless Upgrades – As part of the network refresh, ITS has installed over 400 new wireless access points and replaced most of the existing wireless equipment with newer hardware in the various buildings. This is a 23% increase to the amount of access points across campus, which means broader coverage and increased speeds in most areas.