ITS Request System Provides Online, Time-Saving Option for Faculty, Staff and Students
Monday, August 26, 2013
Having password or computer issues? Need help with a printer or phone? The ITS Request System gives faculty, staff and students the option of entering requests online, and it gathers data which may eliminate the need for callbacks from the Technology Assistance Center (TAC) or ongoing emails with TAC staff.
Why should you use this system?
- It's user-friendly! The system includes drop-down menus and prompts which help you fill out everything you need for your requests, and it uses the information entered to expedite your ticket to the appropriate technical resource.
- It can save time! The system gathers important data which may eliminate the need for callbacks or ongoing emails.
- It’s automated! You may enter “access requests” (for access to a system, such as the Sammy file server, SharePoint, etc.) and get the requests approved via an automated process.
- It gives you a status report of your tickets/requests.
Access the system at https://itsrequest.uncw.edu.
Have questions? Contact the TAC at 910-962-4357 or firstname.lastname@example.org.