Frequently Asked Questions

Why is it necessary to ask such personal questions?

The staff of the SHC is dedicated to providing the best and safest health care for you. Because of the prevalence of sexually transmitted diseases as well as unplanned pregnancy, some symptoms of "other" student health problems can sometimes be linked to sexual health.

This means that, at times, you may be asked very personal questions about your sexual behavior. In order for providers to know the right diagnosis and treatment, it is essential that these questions be asked. All information obtained is strictly confidential. If you have any questions concerning this issue, you are encouraged to discuss them with our staff.

Where can I get copies of my immunization history?

Is a physical examination required ?

A physical examination is not required to enter UNCW.

Why is it best to come in to the clinic early in the day?

Clinic hours are 8:00am to 5:00pm daily except Thursdays when the clinic opens at 9:00am. 

Early mornings are generally not as busy. If you come later in the day, it may be difficult to complete your visit if you need lab work, special procedures, or a referral to an off-campus provider, you may need to return the next day. 

We have found the busiest times in the clinic to be 11:30am to 2:30pm. We encourage you to come early.

Is there a charge for my visit at the Health Center?

You will only be charged when the provider prescribes lab work, physical exams, medical procedures, medical equipment, or medications. In those cases you will have a minimal charge. These charges can be paid for by cash, check, credit or debit card, SeaHawk Bucks or by student account.

When I have a lab test and they say there may be additional charges what do they mean?

This is known as a “reflex” charge and occurs when you have a test done that may require additional testing based on the result. These charges will automatically be put on your student account.

Why am I frequently asked if I am pregnant?

During your visit, the provider may need to order certain tests or prescribe medications that could be harmful to a developing fetus, so it is very important for us to know if there is a chance you may be pregnant.

I want to start on birth control.  What do I do?

There are a variety of contraceptive methods and each student is different in regard to how Birth Control (BC) may be started. Please schedule an appointment with a provider to determine which method is best for you.

What happens if I need to see a specialist off campus?

A “referral” to a specialist can be arranged by our staff. Bring your insurance information with you when you come to the clinic.

When I am sick why can’t I just get an antibiotic?

Many illnesses are caused by viruses. Viruses do not respond to antibiotics. Antibiotics are medications and, as with all medications, there are associated risks and side effects.


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