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Volume 5, Issue 9 Fall & Winter 2021-22 Edition


Greetings from the CIO

Sharyne MillerWelcome to the fall edition of the Tech Talk newsletter, where you can explore the latest ITS information at UNCW. As I reflect on the hard work ITS has done, I am proud of our efforts directed towards process and service improvements to support student learning, modality changes and the continuation of a teleworking environment across campus. Some of the initiatives that support this focus are the following:

UNCW VoIP Phone System 
Our campus Voice Over Internet Protocol (VoIP) rollout is nearing completion with the next phase to include the rollout of softphones. The new VoIP system is setup in a hybrid format that allows for campus phone numbers to be utilized regardless of campus status (pesky hurricanes). The VoIP phones have a searchable UNCW directory to easily help you find the phone number of the person you wish to reach. For the fun part, there are multiple ring tones to choose from which make it easier to differentiate your ringer from others in your office.  

My Everything! 

  • myTAC shortcuts were placed on every desktop to help you quickly get to the “myTAC” client support portal. By simply clicking the icon, you can chat with TAC, explore our knowledge base for instructional articles and self-help solutions, or submit tickets for technical support. 
  • Additionally, myDevices is a registration portal for residential students to register their entertainment devices. In the past, if residential students needed to register an entertainment device that connected to our wireless network, they would have to enter a service request for our network team to manually register the device for them. Now, students can register all entertainment devices on their own and in one place via the myDevices portal. We had over 1,300 devices registered over move-in weekend alone.  
  • Lastly, the new mySeaport portal will go live on October 25! Take a look at the new mySeaport portal

ITS Training 
ITS continues to develop and offer new technology training classes via the Dare to Learn Academy. In addition to instructor-led courses, one-on-one sessions and open labs, group trainings are also available. ITS training courses are offered weekly and include Banner, DocuSign, SharePoint Online, Microsoft Teams and more. Over the past year, we have offered 17 different courses with over 1000 enrollments. For more information, please visit our ITS Training page. 

Sammy/Timmy Sunsetting 
Students, faculty and staff can look forward to improved storage functionality with the phased retirement of the Sammy/Timmy file servers. UNCW has made OneDrive available with a direct link into the Office 365 ecosystem. Users will have larger storage capacity, simple file sharing and ease of access without a VPN connection. More information will be distributed on this migration in the coming weeks. 

Expanding AV over IP and Replacing IP Intercoms  
After successful deployment in Veteran’s Hall, we are looking to expand Audio-Visual over IP (AVoIP) to McNeill Hall next. Infrastructure work has started, and we will be positioned to begin roll out in summer of  ‘22. We’ve also been busy replacing the older IP intercoms in classrooms with new VoIP units. That life cycle process should be finished prior to the start of the spring ‘22 semester.  

Security Awareness Training 
Information Security Awareness training is available to all faculty and staff. It takes less than 30 minutes to complete and could prevent you from making a click you regret. If you haven’t completed it yet, I highly encourage you to take the Information Security Training today.

ITS wishes you a wonderful semester,
Sharyne


ITS News & Action Items

ITS Maintenance on December 17

December, 2021

ITS has scheduled maintenance on Friday, 12/17, after close of business. This maintenance will allow ITS the opportunity to upgrade important campus systems. Please plan accordingly. (more)

Take Action: Sammy & Timmy File Servers Retiring

December, 2021

ITS is excited to announce that we are implementing a phased retirement of the Sammy and Timmy file servers and officially migrating to OneDrive for personal file storage. If you use the Sammy or Timmy file server for any files and documents, you need to take the actions detailed below. (more)

REMINDER - Action Required: Complete the New Security Awareness Training

Decmeber, 2021

We live in a very technical world, and the threats are persistent. It is imperative that all employees have a certain level of knowledge about cybersecurity. ITS is pleased to announce the university has approved a 25-minute Security Awareness Foundations mandatory training program for all faculty and staff. Faculty and staff are expected complete the 25-minute online training module between October 1, 2021 – December 31, 2021. (more)

Horizon Security Increased with 2FA!

October, 2021

We are pleased to announce that Horizon, our secure and private cloud where you can access UNCW software, is improving security by adding Two-Factor Authentication (2FA). If you use Horizon, going forward you need to use the Duo mobile app on your smart device for authentication. (more)

Alert: Duo Authentication & Recent Phishing Attacks

October, 2021

There have been a number of phishing attempts over the course of this past week that have resulted in several student, faculty and staff email accounts coming under attack. If you are receiving suspicious requests from Duo to authenticate, you should deny the attempt & immediately change your password. (more)

New mySeaport is Launching on October 25!

October, 2021

ITS is excited to announce that the new mySeaport will officially launch on October 25. The new portal will include numerous benefits for the campus community. If you have web pages or bookmarks that link to the old mySeaport, you will need to update them. We look forward to providing you with a more robust and streamlined mySeaport experience! (more)

ITS Scheduled Maintenance: Weekend of October 15-18

October, 2021

As part of our preapproved scheduled maintenance weekends, from October 15 (5 p.m.) – October 18 (8 a.m.), ITS will be performing maintenance work on various campus systems. These maintenance windows allow ITS the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available. Maintenance windows are scheduled in advance to minimize impact to the campus and allow everyone to plan accordingly. (more)

Exciting Updates on the Website Redesign Project

September, 2021

The website redesign team, from OUR & ITS, alongside Stamats Marketing, Inc. have been busy mapping the information architecture, developing an effective content strategy and establishing a creative direction for the university’s new website. Additionally, our content managers have been actively working on assessing their site content & attending workshops! This project brings a lot of new elements to get excited about! The new site will provide a fresh new design, easier content mangement, a program finder & myUNCW, which is a dedicated section that is tailored to meet the needs of current students, faculty and staff. Be sure to check out the Website Redesign site for more updates, information & ways you can help & get involved!

ITS Scheduled Maintenance: Weekend of Sept. 10-13

September, 2021

As part of our preapproved scheduled maintenance weekends, from September 10 (5 p.m.) – September 13 (8 a.m.), ITS will be performing maintenance work on various campus systems. These maintenance windows allow ITS the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available. Maintenance windows are scheduled in advance to minimize impact to the campus and allow everyone to plan accordingly. (more)

Exciting Updates for the New mySeaport!

August, 2021

ITS is eager to announce some exciting new features that will launch on August 26 at 6 p.m. for the new mySeaport. First, it will be integrating with Microsoft Teams! And, in preparation for the official launch, which will take place in October of 2021, the new mySeaport will be taking over the Sharepoint homepage. This will also enable a search bar that queries all the SharePoint content that belongs to you. (more)

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