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Volume 5, Issue 10 Spring & Summer 2022 Edition

Greetings from the CIO

Sharyne MillerWelcome to the spring/summer edition of the Tech Talk newsletter. As I write this, I am compelled to share a personal story that helps to highlight the dedication of the ITS department. This past year I was diagnosed with cancer which needed to be eradicated with chemotherapy (not a pleasant process). At a time when our dependency upon technology had increased exponentially, I now had to ask my department to do even more while I took some time to battle this disease and head toward recovery. I am in awe of what the ITS department accomplished and the support they provided me during what was a very difficult time for me and for the campus with the continued pandemic. So, with that, please take some time to read about some of our accomplishments and know how thankful I am for my team and my fellow Seahawks. Please encourage your loved ones to get their regular testing done. Go Seahawks! 

AWS Cloud for Research:
ITS is in the process of setting up a tenant in the AWS (Amazon Web Services) cloud, purpose-built for research. Individual “sandboxes” will be made available to researchers wherein they can deploy services from a portfolio of services we are creating. Researchers will be responsible for their usage and can tie costs back to a grant or their department. This exciting plan will make the startup costs lower than purchasing equipment outright, while offering more resources than we can on the physical campus.

Horizon Moving to Cloud:
To enhance business continuity and disaster recovery, ITS will be moving Horizon to a private cloud in a remote datacenter to ensure its availability. We are in the final stages of testing and plan to switch over soon. In the event campus is inaccessible, this move will ensure students, faculty and staff can still utilize the software for classes and Banner resources. After the transition is completed, we will be increasing capacity within Horizon to accommodate even more people. 

myDevices Portal Success:
We are thrilled with the success of the myDevices portal, which allows residential students to register their gaming/entertainment devices without putting a ticket in with TAC for the Network team to manually register the devices. Now students can do it themselves through the portal. This saves time for both the students and ITS staff and is extremely efficient. Over the Fall 2021 move-in weekend alone, over 1,300 systems were registered. To date, approximately 2,635 devices have been registered (since August 2021). Microsoft and Nintendo devices currently lead the pack on registrations. 

New UNCW Website:
The website redesign team from ITS and OUR, alongside Stamats Marketing, Inc., has been busy with site architecture, content, development and design for our new website. The site will provide a fresh new design, easier content management, a program finder and “myUNCW,” which is a dedicated section tailored to meet the needs of current students, faculty and staff. To view a demo of the new site in development, watch Website Redesign Town Hall recording. Be sure to check out the Website Redesign site for updates, information and ways you can get involved!

We encourage you to check back frequently, as our IT News & Action Items will be continually updated throughout the spring and summer months. We hope you enjoy this edition! 

ITS wishes you a wonderful semester,

ITS News & Action Items

Important: Removing Sammy & Timmy Personal Files on May 31, 2022

May, 2022

As mentioned previously in SWOOP, Tech Talk and emails, on May 31, your personal Sammy\People and Timmy\Students shares will be removed completely and no longer available. For full details, see our original article, Take Action: Sammy & Timmy File Servers Retiring from November 2021. This will not impact Sammy\Departments, Timmy\Classes or Timmy\Orgs. ITS is planning the second phase to address these shared folders and will update the campus later this summer. (more)

ITS Security Maintenance on May 4

May, 2022

On Wednesday, May 4 at 6 a.m., we will be performing security maintenance on authentication servers that will impact some applications. The maintenance should last approximately one hour, during which the systems will remain active, but clients will be unable to log in. (more)

IMPORTANT: ITS Maintenance & Downtime on May 21 & May 22

May, 2022

ITS has scheduled maintenance on Saturday, May 21 beginning at 8 a.m. and ending by 5 p.m. and on Sunday, May 22 starting at 8 a.m. and ending by 11 a.m. These windows will allow ITS the opportunity to perform critical infrastructure maintenance. Please plan accordingly, as there will be a period when we are offline. (more)

New "IT-Related Purchases" uShop Form Available

April, 2022

ITS is excited to announce the deployment of a new uShop form for faculty and staff to use when requesting IT-related solutions. This form is the result of collaborative efforts between ITS and Purchasing and is aimed towards maximizing efficiency throughout the information gathering and vetting process. (more)

TAC is Hiring Students for the Summer 2022 Semester!

March, 2022

The Technology Assistance Center is hiring part-time customer service representatives & technicians for the Summer 2022 semester. Apply by March 31, 2022. Learn more about TAC job opportunities in our WaveLink article!

Save your Spring 2018 Canvas Course Content by 3/31/22!

March, 2022

As part of our learning management system maintenance plan, we will delete all academic courses that have lived in Canvas for 4 years. On 03/31/2022, we will begin deleting Spring 2018 courses. By mid-Fall 2022 we will delete Fall and Summer 2018 courses and will continue to follow this pattern moving forward. Each semester there will be multiple notifications prior to any course deletions. Faculty, please view our Saving Course Content page in Canvas for a number of options for preserving some, or all, of your course content. Students, please check out our WaveLink article for help on saving your course content.

ITS Scheduled Maintenance: Weekend of March 11 – 14

March, 2022

As part of our preapproved scheduled maintenance weekends, from March 11 (5 p.m.) – March 14 (8 a.m.), ITS will be performing maintenance work on various campus systems. These maintenance windows allow ITS the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available. Maintenance windows are scheduled in advance to minimize impact to the campus and allow everyone to plan accordingly. (more)

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