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ITS News & Action Items

Banner & Oracle Maintenance Planned for Jan. 6-7

January, 2023

ITS will be performing system maintenance and required year-end regulatory patching on Banner/Seanet and the campus Oracle infrastructure. Maintenance will begin at 5 p.m., Friday, Jan. 6, and end at 10 p.m., Saturday, Jan. 7. (more)

Planned Network Maintenance Sunday, Dec. 18 from 3-8 p.m.

December, 2022

ITS will be performing critical system maintenance to the wireless network infrastructure Sunday, December 18, starting at 3 p.m. and ending by 8 p.m. Wireless network connectivity will be subject to intermittent disruptions as maintenance work is completed. (more)

Take Action: Skillsoft Percipio to Replace Skillport on December 16

December, 2022

Skillsoft's newest intelligent learning platform, Percipio, was designed for one purpose — to help you more easily refresh your current skills and embrace new ones. Percipio is an upgrade to our Skillport system, which will be retired December 15, 2022. (more)

Caution: ITS Recommends Delaying the Upgrade of UNCW-Owned Apple Computers to macOS Ventura

November, 2022

Ventura, the latest Mac operating system, was recently released by Apple. ITS is asking the campus community to temporarily delay upgrading as we are currently in the process of testing it with all of our major campus applications to ensure there are no conflicts, and that the reported bugs in the beta release have been addressed. (more)

ITS Maintenance to Impact SSRS Reporting System: November 18 – 21

November, 2022

ITS is performing maintenance that will impact the SSRS from November 18 (5 p.m.) – November 21 (8 a.m.). (more)

ITS Maintenance: Weekend of October 21-24

October, 2022

As part of our preapproved scheduled maintenance weekends, from October 21 (5 p.m.) – October 24 (8 a.m.), ITS will be performing maintenance work on various campus systems. These windows allow ITS the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available. (more)

ITS Maintenance: Weekend of September 16-19

September, 2022

As part of our preapproved scheduled maintenance weekends, from September 16 (5 p.m.) – September 19 (8 a.m.), ITS will be performing maintenance work on various campus systems. These windows allow ITS the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available. (more)

IMPORTANT: ITS Maintenance Weekend & Downtime: August 12 – 15

August, 2022

As part of our preapproved scheduled maintenance weekends, from August 12 (noon) – August 15 (8 a.m.), ITS will be performing maintenance work on various network systems. These maintenance weekends allow ITS the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and resilient. Please plan accordingly, as there will be a period when the campus is offline. (more)

DegreeWorks Upgrade Beginning Monday 7/18

July, 2022

On Monday, July 18, ITS and the Registrar’s office will begin the process of upgrading DegreeWorks in production. The entire upgrade process will last until August 8. (more)

ITS Scheduled Maintenance: Weekend of June 3 – 6

June, 2022

As part of our preapproved scheduled maintenance weekends, from June 3 (5 p.m.) – June 6 (8 a.m.), ITS will be performing maintenance work on various campus systems. These maintenance windows allow ITS the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available. Maintenance windows are scheduled in advance to minimize impact to the campus and allow everyone to plan accordingly. (more)

Important: Removing Sammy & Timmy Personal Files on May 31, 2022

May, 2022

As mentioned previously in SWOOP, Tech Talk and emails, on May 31, your personal Sammy\People and Timmy\Students shares will be removed completely and no longer available. For full details, see our original article, Take Action: Sammy & Timmy File Servers Retiring from November 2021. This will not impact Sammy\Departments, Timmy\Classes or Timmy\Orgs. ITS is planning the second phase to address these shared folders and will update the campus later this summer. (more)

ITS Security Maintenance on May 4

May, 2022

On Wednesday, May 4 at 6 a.m., we will be performing security maintenance on authentication servers that will impact some applications. The maintenance should last approximately one hour, during which the systems will remain active, but clients will be unable to log in. (more)

IMPORTANT: ITS Maintenance & Downtime on May 21 & May 22

May, 2022

ITS has scheduled maintenance on Saturday, May 21 beginning at 8 a.m. and ending by 5 p.m. and on Sunday, May 22 starting at 8 a.m. and ending by 11 a.m. These windows will allow ITS the opportunity to perform critical infrastructure maintenance. Please plan accordingly, as there will be a period when we are offline. (more)

New "IT-Related Purchases" uShop Form Available

April, 2022

ITS is excited to announce the deployment of a new uShop form for faculty and staff to use when requesting IT-related solutions. This form is the result of collaborative efforts between ITS and Purchasing and is aimed towards maximizing efficiency throughout the information gathering and vetting process. (more)

TAC is Hiring Students for the Summer 2022 Semester!

March, 2022

The Technology Assistance Center is hiring part-time customer service representatives & technicians for the Summer 2022 semester. Apply by March 31, 2022. Learn more about TAC job opportunities in our WaveLink article!

Save your Spring 2018 Canvas Course Content by 3/31/22!

March, 2022

As part of our learning management system maintenance plan, we will delete all academic courses that have lived in Canvas for 4 years. On 03/31/2022, we will begin deleting Spring 2018 courses. By mid-Fall 2022 we will delete Fall and Summer 2018 courses and will continue to follow this pattern moving forward. Each semester there will be multiple notifications prior to any course deletions. Faculty, please view our Saving Course Content page in Canvas for a number of options for preserving some, or all, of your course content. Students, please check out our WaveLink article for help on saving your course content.

ITS Scheduled Maintenance: Weekend of March 11 – 14

March, 2022

As part of our preapproved scheduled maintenance weekends, from March 11 (5 p.m.) – March 14 (8 a.m.), ITS will be performing maintenance work on various campus systems. These maintenance windows allow ITS the opportunity to patch and upgrade UNCW systems, which are required to keep our systems and data secure and highly available. Maintenance windows are scheduled in advance to minimize impact to the campus and allow everyone to plan accordingly. (more)

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