TAC workers talking on phones and viewing computers

Voicemail / Unified Communications Service

UNCW unified communications integrates voicemail and email storage and provides several options for staying connected. The service offers a user-friendly and flexible Web interface for customers to adjust settings. It also provides a copy of voicemail messages to the email inbox.

Getting Started

If you do not already have a campus telephone extension and voicemail account OR if these services need to be reassigned to you, please visit our Service Catalog. Once your account has been established, follow the steps in the knowledge base here.

Features & Benefits

  • Unified Communications - A copy of voicemail messages are delivered to your email inbox so they can be listened to through Web access to email, Outlook or your smartphone.
  • Notify Me - Receive notification of a new voicemail in your email inbox, via text message to your smartphone, or from a system generated call-out to contact numbers of your choosing. You choose how to get your messages.
  • Reach Me - An automated caller assistant allows calls that go to voicemail to be redirected to your mobile phone.
  • Fax to Email - Receive faxes to your office telephone number and retrieve them in your email inbox.
  • Self-Administration You may change many of the settings important to you via the secure User Preferences Web portal.


View frequently asked questions here.

Need Help?

For assistance with voicemail (including password resets), visit our Service Catalog or contact the TAC at 910-962-4357.