Accounts Receivable

Campus Tree

Collection Guideline

UNCW Policy 05.104 - Billing, Collection and Write Off Policy for Non-Student Accounts Receivable (External Invoicing) (PDF)

Collection Steps for Past Due Invoices

Current 1-30 days  past due 31-60 days past due 61-90 days past due 91-120 days past due >120 days past due
Controller's Dept No action needed Mail a past due invoice & make contact with debtor to verify recepit of invoice stamped past due & discuss payment arrangements

Collection letter sent-

Example Letter

Referral to Office of the Attorney General required State offset debt collection (SODCA) and turnover to collection agencies

Cannot be written off until one processing cycle through SODCA has occured (1 yr) and two unsuccessful attempts by collection agencies

Issuing Dept Department that prepared the invoice is expected to communicate with customer whenever possible to avoid delinquent invoices