Collection Guideline
Collection Guidelines can be found withing UNCW Policy 05.104. To access this policy, please click this link and enter "05.104" in the search bar.
Collection Steps for Past Due Invoices
| Current | 1-30 days past due | 31-60 days past due | 61-90 days past due | 91-120 days past due | >120 days past due | |
| Controller's Dept | No action needed | Mail a past due invoice & make contact with debtor to verify recepit of invoice stamped past due & discuss payment arrangements |
Collection letter sent |
Referral to Office of the Attorney General required | State offset debt collection (SODCA) and turnover to collection agencies |
Cannot be written off until one processing cycle through SODCA has occured (1 yr) and two unsuccessful attempts by collection agencies |
| Issuing Dept | Department that prepared the invoice is expected to communicate with customer whenever possible to avoid delinquent invoices | |||||
