Accounts Receivable

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Collection Guideline

Collection Guidelines can be found withing UNCW Policy 05.104.  To access this policy, please click this link and enter "05.104" in the search bar.

Collection Steps for Past Due Invoices

Current 1-30 days  past due 31-60 days past due 61-90 days past due 91-120 days past due >120 days past due
Controller's Dept No action needed Mail a past due invoice & make contact with debtor to verify recepit of invoice stamped past due & discuss payment arrangements

Collection letter sent

Referral to Office of the Attorney General required State offset debt collection (SODCA) and turnover to collection agencies

Cannot be written off until one processing cycle through SODCA has occured (1 yr) and two unsuccessful attempts by collection agencies

Issuing Dept Department that prepared the invoice is expected to communicate with customer whenever possible to avoid delinquent invoices